Authorize.net Reviews & Insights

Score7.9 out of 10

73 Reviews and Ratings

Community insights

TrustRadius Insights for Authorize.net are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Reliability and Established Company: Many users have found Authorize.Net to be a reliable and established payment processing company. They appreciate the high data encryption security provided by the platform, which ensures the safety of their customers' information.

Smooth Workflow for Payment Processing: Users value the smooth workflow offered by Authorize.Net for authorizing, capturing, voiding, and refunding charges. They can easily carry out these actions through API calls or via the online dashboard, making it convenient and efficient for their businesses.

Free Add-On Features: The free add-on features provided by Authorize.Net are highly valued by users. These include fraud prevention filters, a simple checkout system, subscription/recurring billing options, and customer information storage. Users appreciate that these features enhance convenience and improve the overall customer experience.

Authorize.net Reviews

10 Reviews

Mid-sized Companies (51-1,000 employees)

A great solution for eCommerce startups to bring your business online

Rating: 8 out of 10

Incentivized

April 18, 2022

Use Cases and Deployment Scope

We use Authorize.Net in some of the eCommerce platforms we manage. Since we work with Magento, it's natively integrated with the system, saving us a lot of headaches in the integration process of a payment gateway (which is never easy). Its main purpose is, of course, to be the payment gateway for credit card online transactions.

Pros

Very good integration in Magento
International circuit (can accept credit card from different countries)
Quick capture process compared to other gateways

Cons

Their admin website could use a revamp
Recurring payments are difficult to setup
Fees are not the best in the market, but not the worst

Likelihood to Recommend

Authorize.Net is a perfect solution when you need to implement it in a small to medium eCommerce. It allows you to process payments on an international scale, and it's perfect when the sale process has no special requirements. Since it can be used for physical POS, you can have a single solution for your shop and your website.

Verified User

Team Lead in Information Technology (Information Technology & Services company, 201-500 employees)

Vetted Review

4 years of experience

Great for Collecting Donations Made via Phone

Rating: 7 out of 10

Incentivized

March 30, 2022

Use Cases and Deployment Scope

When our donors call in to make a donation, we use Authorize.Net to complete credit card transactions. In addition, donors who receive our annual report can send back a remittance envelope with their credit card information written on it, which we then use Authorize.Net to process. Lastly, we have fees for some of our services and have thought about using Authorize.Net to allow people to pay fees with a card instead of cash.

Pros

Credit card authorization
User friendly platform
Phone payments

Cons

Price to use
Not integrated with our other platforms (website)
We are unsure of the full range of services available to us

Likelihood to Recommend

We are a nonprofit organization and use Authorize.Net to complete donation transactions. Sometimes our donors call in to leave a donation via credit card or leave their credit card information written on a remittance envelope sent to them in the mail. The main feature we use is to process credit card transactions.

Verified User

Manager (Non-profit Organization Management company, 51-200 employees)

Vetted Review

4 years of experience

Authorize.Net Simple enough to Handle all your needs!

Rating: 10 out of 10

Incentivized

March 29, 2022

Use Cases and Deployment Scope

Help move transactions seamlessly and without delays. Products were needed, and with Authorize.Net, we're able to obtain products that help our IT maintain its deadline on pace. Some of the products were high-end electronics which required special care and attention to their delivery status for our production line. It made sense to pay for its safe delivery.

Pros

Secure for our organization to use
Efficient because easy to use
Acceptance in the industry for use

Cons

Product extended warranty perhaps
Card that allows to earn benefit points

Likelihood to Recommend

Our organization was looking to revamp one of our departments to increase its production but also elevate our staff quota. Authorize.Net gave us the shopping power to invest in equipment essential to our growth. Furth more, it gave us the opportunity to look at our spending budget keep it medium containable yet possibly room to expand if needed with our limited budget restrictions.

Verified User

Supervisor in Customer Service (Government Relations company, 501-1000 employees)

Vetted Review

5 years of experience

Authnet - Reliable, Cheap, Secure

Rating: 10 out of 10

Incentivized

March 24, 2022

Use Cases and Deployment Scope

We use Authorize.Net as our payment processor for both our in-house bespoke ordering system, and for out online shopping cart in BigCommerce. It replaced another processor, Transaction Express. Authnet provides the features and security that we need while also maintaining a low overhead cost for our company. We haven't been able to beat their fee schedules with any alternatives yet. They've always been very reliable and easy to work with as well.

Pros

Very smooth workflow to authorizing, capturing, voiding, and refunding charges. This can all be done via API calls, or through their online dashboard.
Their AVS settings for validating credit cards are substantial and have been reliable in ensuring that our customers cards are being used safely and properly.
Their uptime and response times are very good in general. The only issues we ever have communicating with their services is when our connection quality is compromised.

Cons

Their webhooks that provide automated alerts on transactions, subscriptions, and other events are less than reliable. We had significant difficulty with them not arriving consistently, and when they are missed they can be very difficult to regenerate.
It is probably more related to banking guidelines, but it can be frustrating when a customer pays up front for an item on backorder, and then has to cancel their order later. Depending on the length of time, Authnet may not allow the refund to be conducted to the card.
I think this is also on the individual card issuer, but some of the errors for card declines are opaque. There are very transparent and specific errors available, but a lot of issuers just provide back a generic "please contact card issuer" instead of giving a reason for a decline.

Likelihood to Recommend

Authnet is extremely good at providing API accessibility for authorizing and capturing transactions. We used their API to connect to our bespoke in house ordering system. This was a critical implementation for us, and was not reliably available from many other providers at that time. They have been consistently reliable and are mostly ahead of the game on implementing important features. On the opposite end of the spectrum, their webhooks for providing automated alerts are very unreliable. We were relying on them to capture information on automated recurring billing events, but they were so unreliable we had to retool the system and completely eliminate the ARB aspect. We resorted to leaning on internal scheduling jobs combined with tradition API calls to make transactions instead.

Gary McCarthy

IT Programmer in Information Technology at Pneudart (Medical Device, 51-200 employees)

Vetted Review

8 years of experience

Authorize.net is a great payment gateway for small to medium sized pure play ecommerce retailers.

Rating: 8 out of 10

Incentivized

March 22, 2022

Use Cases and Deployment Scope

We currently use it as our main payment gateway for our eCommerce credit card transactions. Our eCommerce platform is the Magento/Adobe Commerce platform.

Pros

We accept Visa, Mastercard, Discover, and American Express transactions on Adobe Commerce.
We use Authorize.net's CIM (Customer Information Management) system to securely store customer credit cards for future orders.
Authorize.net's APIs are relatively simple to integrate with other internal systems.

Cons

We have multiple eCommerce and traditional retail channels. Authorize.net does not allow us to easily link the different accounts together.
Authorize.net doesn't allow us to capture multiple times off of 1 authorization.
Authorize.net's customer support is relatively basic.

Likelihood to Recommend

If you are a relatively small e-commerce establishment, then Authorize.net will more than meet your needs. However, if you are a multichannel retailer, Authorize.net's tools may be too basic for your needs.

Verified User

Director in Information Technology (Sporting Goods company, 201-500 employees)

Vetted Review

20 years of experience

Quick and Secure Credit Card Payment Solution

Rating: 10 out of 10

Incentivized

March 22, 2022

Use Cases and Deployment Scope

We use this solution to process credit card payments and assist us in selling gift cards at two of our shopping centers. This solution has made it easy and quickly process payments online. We needed a solution to process payments for selling American Express gift cards and completing the payment process.

Pros

Quick processing of payments
Easy to navigate portal for payments
Secure payment portal

Cons

It would be nice to have a more modern website for login

Likelihood to Recommend

Authorize.Net is a great solution for online and mobile payments. This has allowed us to process credit card payments from customers at two of our shopping centers. It works great on both the web and mobile devices that we use at our center and is quick and secure when taking customer credit card payments.

Andy Samuel

Assistant Controller in Finance and Accounting at Stark Enterprises (Real Estate, 201-500 employees)

Vetted Review

5 years of experience

Authorize.Net Review

Rating: 5 out of 10

Incentivized

May 22, 2021

Use Cases and Deployment Scope

Our business uses Authorize.Net to process payments online through the catering software Spoonfed specifically. This is the payment processor that came with the Spoonfed software.

Pros

Authorizes payment ahead of time (less cards declined).
Saves CC info for future orders, by client.
Accepts CC from other countries (not just USA).

Cons

Authorizations time out/expire and need to be reauthorized.
Declines with error codes but without explanation.
Difficult to process refunds.

Likelihood to Recommend

This is a pretty basic payment processor—it works acceptably for our application for our catering software, but I might not choose it for more robust applications. At the height of catering, we were processing a few hundred payments daily.

Verified User

Director (Food & Beverages company, 201-500 employees)

Vetted Review

8 years of experience

Super user friendly!

Rating: 9 out of 10

Incentivized

July 14, 2018

Use Cases and Deployment Scope

I use authorize.net to process and track online payments for my organization. This tool is very user friendly. I have had no training but have been able to easily navigate the site. The reports are also very easy to use. I'm able to organize and track payment information with very little effort.

Pros

Authorize.Net operates seamlessly to process our online payments.
Authoize.Net has a super user-friendly administrator site.
Authorize.Net has a great reporting feature.

Cons

The administrator home page is a bit cluttered. They would be better served to use more drop down lists, etc. to free up some space on the home page.

Likelihood to Recommend

I have not utilized any other payment processing systems to have anything in which to compare authorize.net to. I will say that I have been very impressed with how easy this system is to use. It is incredibly user friendly and intuitive. I have had no formal training but have been able to navigate the system as an administrator with no issues whatsoever.

Sandy Breihan Sinclair

Payroll Coordinator/Administrative Assistant in Human Resources at Daniel and Henry Co (Insurance, 51-200 employees)

Vetted Review

3 years of experience

View profile

Authorize.Net Review

Rating: 9 out of 10

Incentivized

November 3, 2016

Use Cases and Deployment Scope

I used Authorize.net to complete development of the payment portal cycle using Authorize.net API and AngularJS modules. It was being used for a specific product that I was developing at Macate Corp. (through Innominds). Essentially, there’s no one out there setting up gateways at the same scale as Authorize.Net. They provide a ton of free add-on features, including fraud prevention filters, a simple checkout system, subscription/recurring billing and customer information storage for shipping addresses and payment info so your customers won’t have to reenter it every time. They also provide e-check processing (even without a merchant account) for an extra fee.

Pros

There’s a lot to love about Authorize.Net. They provide a ton of free add-on features, including fraud prevention filters, a simple checkout system, subscription/recurring billing and customer information storage for shipping addresses and payment info so your customers won’t have to reenter it every time.
They also provide e-check processing (even without a merchant account) for an extra fee.
I also like that you can use the AuthNet virtual terminal with a USB card reader.

Cons

The lack of data portability is a big issue for me.
Authorize.net uses the same $49.00 gateway setup fee to scam merchants out of money, which is no better than any of the other gateways out there.
Their customer service is not up to the mark. You can get stuck if you need any help from their end.

Likelihood to Recommend

While other gateways (like Braintree) are a little fresher and more innovative than Authorize.Net, no one has the track record that AuthNet has. Plus you have to consider that if you want to use the Braintree gateway (or many others) without using their payment processing, you are stuck paying $49 per month plus $0.10 per transaction just for the gateway, which for many is just not cost effective. Authorize.Net, on the other hand, is often offered as a substantial discount from resellers, making it very attractive. Other unique features like their mobile app add to the appeal.

Mona Rajhans

Software Engineer in Product Management at Glooko (Computer Software, 51-200 employees)

Vetted Review

1 year of experience

View profile

Customer service done right

Rating: 7 out of 10

Incentivized

July 22, 2016

Use Cases and Deployment Scope

We use authorize.net to handle all of our credit card transactions. We have two accounts one for our inside sales group and another for our ecommerce transactions. This allows us to keep a tighter security on our ecommerce transactions while making it easier for our inside sales people to do business with our trusted clients.

Pros

Easy to implement
Great customer service
Always informative and lets its user base know when there may be issues

Cons

Uptime
Fraud security
Speed

Likelihood to Recommend

It is great when you have an issue and need it resolved. The customer support team is excellent and very responsive. It is not so well suited for detecting fraud. The fraud suite is broad and it seems as its an all or nothing approach to limiting fraudulent transactions.

David Pulis

IT Project Manager in Information Technology at Renew Life (Health, Wellness and Fitness, 51-200 employees)

Vetted Review

2 years of experience

View profile

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Authnet - Reliable, Cheap, Secure

Rating: 10 out of 10

Incentivized

March 24, 2022

Use Cases and Deployment Scope

Pros

Very smooth workflow to authorizing, capturing, voiding, and refunding charges. This can all be done via API calls, or through their online dashboard.
Their AVS settings for validating credit cards are substantial and have been reliable in ensuring that our customers cards are being used safely and properly.
Their uptime and response times are very good in general. The only issues we ever have communicating with their services is when our connection quality is compromised.

Cons

Their webhooks that provide automated alerts on transactions, subscriptions, and other events are less than reliable. We had significant difficulty with them not arriving consistently, and when they are missed they can be very difficult to regenerate.
It is probably more related to banking guidelines, but it can be frustrating when a customer pays up front for an item on backorder, and then has to cancel their order later. Depending on the length of time, Authnet may not allow the refund to be conducted to the card.
I think this is also on the individual card issuer, but some of the errors for card declines are opaque. There are very transparent and specific errors available, but a lot of issuers just provide back a generic "please contact card issuer" instead of giving a reason for a decline.

Likelihood to Recommend

Gary McCarthy

IT Programmer in Information Technology at Pneudart (Medical Device, 51-200 employees)

Vetted Review

8 years of experience