Based on 25 verified reviews published in the last 18 months
TrustRadius Community Insights are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 25 reviews | Last Published May 27, 2026
Webex Calling functions primarily as a cloud-based communication platform, often replacing traditional on-premise PBX systems for organizations seeking enhanced collaboration and reduced infrastructure costs. Reviewers frequently deploy it to support mobile and remote workforces, facilitating internal and external interactions across diverse teams and locations. In TrustRadius reviews, its strong integration capabilities with other Webex tools and third-party applications are a significant advantage, with 40% of reviewers highlighting seamless connectivity. Users also frequently commend its ease of use, high call quality, and robust security features like end-to-end encryption.
Emerging positives include its scalability and flexibility, enabling efficient deployment and multi-device access. However, some reviewers express concerns regarding limited integration with certain directory services and platforms like MS Teams, a point raised by 20% of users. The user interface and setup process are also sometimes described as complex or in need of modernization. Overall, reviewer sentiment indicates Webex Calling is a reliable and secure solution for unified communications, though specific integration and UI aspects could benefit from refinement.
Pros
Seamless integration with other Webex tools and third-party applications (e.g., Microsoft Teams, MS Azure)
High call quality and reliable performance for clear and uninterrupted audio
Robust security features, including end-to-end encryption and compliance
Cloud-based platform offering flexibility, scalability, and reduced infrastructure costs
When a user wants to join using multiple devices. For example, my laptop headset is broken so I like to join via video on my laptop, but then also join via my phone so I can use my AirPods. However, Webex’s content sharing ability is the best. Much easier to use than teams.
It provides our business with a single platform to make traditional calls and at the same time take advantage of the slick collaboration space for our employees and customers to work in. We have been using Webex calling for the last 3 years and have had no issues. Excellent Service and product!
Pros
It's a flexible service and the deployment for us was no brainer.
It provides us with security and encryption required for our organisation.
Just an excellent Unified comms platform.
Cons
We don't' have any issues as a user or customer.
Likelihood to Recommend
Webex calling complements a business that already uses Webex. It can be a significant investment for a new customer, as there are more affordable options available.
We use Webex Calling calling to communicate internally and have daily meetings. It is fast, reliable, and easy to use, and we enjoy using it compared to our competitors. We can also use Webex Calling to communicate externally with our clients. The online meetings are strong in connection and simple to use for our clients.
Pros
Messaging
Meetings
Sharing documents
Cons
Onboarding
Presentations
Likelihood to Recommend
We use Webex Calling to have internal daily and weekly meetings. It is easy for members to call in and present (for the most part). We can also communicate with external clients and use Webex Calling to have them join a face-to-face meeting to discuss their unique needs. We have been very happy with the product.
I use Webex Calling to collaborate with my team in different offices. I use it on the laptop but also on my cell phone, it provides the same number where people can contact me. The application also allows me to chat to my colleagues and share files. I can transfer my meeting from the cell phone to the meeting room seamlessly.
Pros
Setting up the meeting
Sharing screens
Recording and transcribing
Cons
Being able to share files
Improve the launch time of meetings
One click exit from meetings
Likelihood to Recommend
Being able to join calls remotely, and then transfer it back to laptop when required. I can use the application to communicate to others using team chat and also share files. The collaboration feature is top notch, I get huge productivity improvement using the it across the different teams in multiple offices.
So the benefits in regards to utilizing Cisco and Cisco WebEx is depending on where you are, whether you're in on campus or whether you are working from home. Cisco WebEx Calling enables a seamless user experience for calling messaging, collaborating, video, all in one hit.
Pros
Depending on what the persona is, as I said, if you are in a big campus where everyone is out and about within the facility, it suits that high-end architectural infrastructure base or working from home where you're just logging in via the internet and bang, you've got access to the same tools.
Cons
I think what it's doing is it is still the leader when it comes to being able to present calling platforms. And I mean I guess it's number one competitor from a software perspective is Microsoft Teams, Cisco is doing everything possible to provide open source to enable Microsoft and Cisco to work together, particularly when it comes to user room experiences so that no one is feeling like they're left alone or compromised or somewhat segregated when they're choosing one technology versus the other, which is a great thing.
Likelihood to Recommend
I think Cisco WebEx Calling as a product in its own is ticking every box as far as the personas are concerned. When it comes to obviously the background of infrastructure, heavy campus based solutions such as legacy platforms that Cisco had with call manager and HCS. That has been, I guess the gaps in regards to that space have been eroded with the addition of Cisco WebEx Calling, which means that any architecture style is supported.
It allows us to provide advanced telephony services to our customers like auto attendant, call queue, hunt group... And this is all included in the Webex Calling license.
Pros
Provide virtual lines
Call queue advanced features
Call analytics
Cons
You should include CxEssential feature in Webex Calling license without extra cost
Directory segmentation by location
Refine the management of access right in the control hub
Likelihood to Recommend
Migrate from on-prem telephony solution to the Webex cloud.
We use this for our paging system, intercompany dialing, and outside calling. We use both desk phones, as well as the Webex phone app. The primary use is general phone calls, incoming and outgoing.
Pros
App integration
Being able to check your voicemail remotely (EASILY!)
Able to make phone calls on my cell phone using WiFi since the office does not get good reception
Cons
App does not always connect
Cell phone continues to ring after I pick up my desk phone
Ring duration on cell phone app can be short, leading to missed calls
Likelihood to Recommend
Webex Calling is a great tool if your office does not receive good reception. I have noticed that this is the case in many older manufacturing buildings. The app/phone has caller ID for screening calls. The quality has been very good, which is a must when calling and dealing with customers and new prospects.
Webex in our organizations is utilized for video conference or audio meetings with customers and partners to foster relationships and develop our business. Webex integrates with my email and makes it easy to send meeting invitations to first time contacts or individuals we are regularly meeting with. It has solved the problem of only utilizing phone calls for connecting with customers and creates a much more conjoined effort to meet for both parties.
Pros
Video Calling
Audio Calling
Email Invitation Format
Cons
Provide more features at different price points
Ease of use for beginners
Intricate User Interface
Likelihood to Recommend
Webex Calling is suitable if you are having consistent calls or presentations with customers, and you need a straightforward "meeting invite" application. It has features such as background noise removal and background images so if you find yourself in need of more privacy in a meeting it has great features. Webex Calling would not be suitable if you find yourself not speaking to individuals on a daily basis or have another methodology of connecting with your personal team.
Due to covid, it was not possible to meet and communicate. Webex Calling has sorted out the issue and later after covid, to save time and money, Webex Calling has changed the communication & work culture. Not only it is user friendly like other apps but seems more formal and user feiendly.
Pros
Video Quality
Audio Quality
Size of the application
User friendly
Cons
Can be integrated like teams in notification
Likelihood to Recommend
I frequently used different applications for video calling like teams, zoom and Webex Calling. But out of them i prefered Webex Calling due to the quality and streaming, but as now a days i am tilted towards microsoft teams due to easy access from microsoft integrated apps.Chat box and emoticons is one area where i think teams work better and Webex Calling can grab a thing or two from other applications to fill the gap.
We use Webex Calling to provide small and medium businesses with an affordable and easy-to-use phone system with enterprise-class features. Being cloud-managed also accommodates businesses with limited IT staff. With features like auto-attendant, basic call queues, receptionist client, and the flexibility to use any dial tone the customer prefers, small and medium businesses don't have to sacrifice to get the same features as enterprises. And we have deployed Webex Calling for large customers as well, with at least one deployment with over 500 endpoints.
Pros
Auto-attendant.
Reporting.
Basic Call Queues included.
Cons
The integrated paging could be better and is limited to 50 endpoints per zone.
Call Park is also somewhat confusing. There are two ways to set up the feature, and neither works like traditional call parking on other phone systems.
Likelihood to Recommend
Webex Calling is well suited for almost any business between 1 or 2 phones and up to 1000 phones. Multiple locations can be set up and configured for each office, and the users, phones, and phone numbers can be managed under each location. There is also the ability to have multiple auto-attendants and call queues for directing calls. However, much over 750-1000 phones, a traditional on-premise UC system would probably be more appropriate.
