TrustRadius Insights for Webex Calling are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Real-time Translation Feature: Users have praised the real-time translation feature of Webex Calling for its ability to enhance communication across different languages, facilitating smoother interactions and understanding during meetings. This feature has been particularly valuable in global settings where language diversity is prevalent.
Unlimited Whiteboards: Many reviewers value the unlimited whiteboards in Webex Calling, citing them as a convenient and flexible tool during meetings that allows for dynamic brainstorming and collaboration. Users appreciate the freedom to ideate without constraints on content creation.
Scalability and Flexibility: The scalability of Webex Calling is appreciated by users, as it eliminates the need for on-premises infrastructure and enables seamless expansion based on their evolving needs, providing a cost-effective solution that adapts to changing business requirements.
When a user wants to join using multiple devices. For example, my laptop headset is broken so I like to join via video on my laptop, but then also join via my phone so I can use my AirPods. However, Webex’s content sharing ability is the best. Much easier to use than teams.
Currently our main number to our company rings in on the Webex app, which we run on iPhones. We also use the Webex Calling app on our telepresence devices, on computer. So it allows us to be mobile as we travel. We can get all those business calls.
Pros
I have the collaboration. It allows us to see our meetings, place calls, as well as receive our voicemail. And we can also communicate with other team members with the chat feature.
Cons
I don't have any at this time.
Likelihood to Recommend
I think it's well suited for SMBs where they may not want to purchase hard phones. It gives customers the option to download the soft phone on their computers or business issued cell phones.
In my organization Webex Calling is the primary collaboration tool, which is used for chatting, messaging, meetings, scheduling as well as calling. So it is like a basic part of our day-to-day work in our environment. Not only that, we are also upgrading our customers from on-prem to Webex Calling and also helping them use this resource better in their environment. So it's like our bread and butter. I would say it. It's part of everything that we do.
Pros
Webex Calling is really resilient.
There is a portal in case there are any issues, they are promptly handled. Before users come to know that there was an issue, the issue is already fixed. The attention that the company has in order to provide those Webex Calling services is really great. So I think it's also Cisco's focus to bring more and more customers to Cisco Webex Calling and so they are constantly improving the services as well as the app usage. And this is what I like. Cisco has its focus on Webex Calling and we see that focus in terms of their continuous effort to upgrade it and provide unbreakable service.
Cons
I like it, but there are some features that I think that Webex Calling is continuously getting added. Recently translation patents were added because it was not available and these were the features that are available in on-prem systems. So as users move to the new system, they're still used to those features, but the translation pattern has been added. Now I have to think about, I think that engineers have focused on what's missing. But yes, if all of the user facing features which are on the on-prem system, if we can make Webex Calling at par with it, then that's what my feedback would be.
Likelihood to Recommend
It's well suited for small and large and mid-size kind of organizations because your entire infrastructure is in cloud except the endpoints and you are not tied to the usage of a physical endpoint because you could just have an app on your cell phone or on your laptop and you can get resiliency anywhere. You could be mobile and you don't have a phone. I feel like today Webex Calling is compatible with all size of organizations. It is at places where the internet connectivity is not good, where we don't have a proper 5G speed. Those are the places where I think this could be an issue because Webex Calling is dependent on internet. So only the places where internet is an issue, Webex Calling could be an issue. Otherwise it's a really great solution calling solution.
Webex Calling is our sole business calling software. It is an ultimate business phone solution of all sizes of businesses and organisations. We use the product in our organisation to make international calls. The software also allows us to transfer calls to other partners and also put calls on hold. The software has cloud calling capabilities and ensures our teams stay productive from anywhere around the globe. Webex meeting automates meeting summaries and simplifies workflows by integrating with dialpad.
Pros
Seamless integration of the tool with other systems.
The software has very high quality calls and ensures comprehensive compliance and safe communication.
Difficulties in setting up is a challenge facing many of new users. Developers of the tool should consider introducing well elaborated demos.
Cons
The software has limited auto attendance options and customisation.
Delay in notification is a major issue when implementing this tool. The product is also not easy to set up and requires expertisation during installation and maintenance.
Customer support services providers are reluctant in responding to issues affecting their customers. This poses a great implementation challenge.
Likelihood to Recommend
Ability of the software to automate note taking and provide immediate access to insights and analytics. Flexibility and control of the software which ensures seamless workflows in call management. Webex Calling ensures powerful voice capabilities and very advanced communication features all in one platform. The software is able to streamline and modernize all call management workflows.
Webex is the main product which we have deployed in-house and used mainly for extensions internally and plus we provide the same services to our customers. With that this particularly saves us funds as when management team are out of country they are able to utilize soft phones which is mainly through Webex application via the mobile. In addition to that we are able to schedule meetings, have online chats with our team members, use other features like whiteboard during meetings and supports number of integrations with our environment we have.
Pros
Allows integration with Microsoft Teams
Provides easy accessibility of calls when member is on the move esp out of country
Easy to establish and schedule meetings via the application and outlook
Cons
Provide further integrations with new platforms
Sometimes during video calls despite having stable connection the voice breaks off but then voice is ok without video
Presentation lags or during screen sharing it would freeze up
Likelihood to Recommend
Mainly it is suited for businesses who can afford with the setup maybe if it deployed on the servers in-house or via cloud through any service providers. Deployment could be easy if you have resource on hand with configurations and handheld phones. <div>It is not suitable for SME market as the cost could be expensive for them to handle on monthly basis and plus the licensing structure for this is quite expensive therefore we cannot cover all the market points </div>
VU
Verified User
Engineer in Information Technology (501-1000 employees)
Webex Calling created the ability to no longer need our on-premise CUCM solution and hard phones. We were able to clean up our overhead costs and datacenter costs as well as reduce the need to have phones and maintenance for the phones. We are able to easily and cleanly set up new agents with no need for provisioning hardware.
Pros
Call routing
Hunt Group routing
Phone provisioning
Calling integration with AD phonebook
Cons
Calling could integrate with WxCC better
4 digit/7 digit dialing between Calling and WxCC
Likelihood to Recommend
Calling is a fantastic solution that can take care of most any needs of a business. The only upgrade you would need is if you run a contact center style business or have a group that needs a contact center style system.
VU
Verified User
Consultant in Professional Services (201-500 employees)
It provides our business with a single platform to make traditional calls and at the same time take advantage of the slick collaboration space for our employees and customers to work in. We have been using Webex calling for the last 3 years and have had no issues. Excellent Service and product!
Pros
It's a flexible service and the deployment for us was no brainer.
It provides us with security and encryption required for our organisation.
Just an excellent Unified comms platform.
Cons
We don't' have any issues as a user or customer.
Likelihood to Recommend
Webex calling complements a business that already uses Webex. It can be a significant investment for a new customer, as there are more affordable options available.
We recently replaced almost all of the physical phones with Webex Calling across campus. It was a building by building phase in as part of the "Next Generation Voice Services" project here. The basic business case was that management of the physical phones was getting unwieldy and expensive, and a more sustainable solution was sought. Since every full time employee is supplied an enterprise managed computer to which we could deploy a digital solution, it seemed a natural progression.
Pros
Has clients for multiple platforms and devices
Uses existing network connections instead of hardwired phone lines
Client can be consolidated with other communications methods (Slack, Zoom, Chat) in one place
Client is simple to use
Client integrates with remainder of physical phone system for special cases (university main reception number, for instance)
Handles call routing to different locations well
Integrates with existing computer audio (for instance, Apple AirPods)
Cons
Settings area is a little confusing
We occasionally have voice quality issues, but this may be local infrastructure
Integrate contacts list with directory servers
Likelihood to Recommend
It seems quite able to handle the normal day to day voice call requirements quite well. Our previous Cisco phones had cameras that could do video calls, but if we need that we go to a Zoom session. Conference room use is not terribly convenient, although this might just be a case of us figuring out how to adapt the environment.
