This product assessment of Webex Calling is based on a synthesis of 11 recent reviews, evaluating the product across multiple dimensions including overall satisfaction, ROI, and integrations. Webex Calling serves primarily as a business calling solution, offering features like chatting, messaging, meetings, and scheduling. A significant portion of users (5 of 11) deploy it as their organization's primary calling platform, sometimes replacing traditional phone systems entirely. Reviewers appreciate its ease of use (3 of 11) and reliable call management, including call quality and routing (2 of 11). The platform's security features and compliance (e.g., GDPR, HIPAA) are also frequently cited as strengths (4 of 11). However, several reviewers (4 of 11) noted limitations around integrations and feature customization, such as auto-attendance options and MS Teams integration. While many users report reduced costs (6 of 11) and simplified management (3 of 11), some experienced negative impacts like increased internal tickets and a slow learning curve (2 of 11). Many combine Webex Calling with the full Webex suite (4 of 11), citing seamless integration and data synchronization. Others integrate with Cisco Unified Communication Manager (CUCM) for on-site redundancy (2 of 11).

Pros

Easy to use interface simplifies adoption and daily tasks (3 of 11 reviews)
Reliable call quality and effective call routing capabilities (2 of 11 reviews)
Cost reduction due to infrastructure savings and reduced IT staffing (6 of 11 reviews)
Seamless integration with the broader Webex suite, enabling data synchronization across devices (4 of 11 reviews)
Strong security features and compliance with standards like GDPR and HIPAA (4 of 11 reviews)

Cons

Limited customization options, particularly for auto-attendance features (4 of 11 reviews)
Integration challenges with platforms like MS Teams (4 of 11 reviews)
Occasional voice quality issues, even with stable connections (2 of 11 reviews)
Potential for increased internal support tickets and a steep learning curve for some users (2 of 11 reviews)

Cisco Webex is designed to be an all-in-one marketing platform that allows organizations to manage their calling, messaging, and meeting needs conveniently. What other Cisco Collaboration products, if any, have you combined with Webex Calling, and how have you benefited from this?

From 11 reviews

Summary

This report synthesizes 11 recent reviews that mention which Cisco collaboration products reviewers have combined with Webex Calling. A significant portion of reviewers, 4 of 11, mention integrating the full Webex suite with Webex Calling. These reviewers highlight benefits such as seamless integration and data synchronization across devices. Additionally, 2 of 11 reviewers mention integrating Cisco Unified Communication Manager (CUCM) with Webex Calling, often through Cisco Expressways, to achieve on-site redundancy. The integration with the Webex suite is generally viewed positively, with reviewers appreciating the comprehensive features and ease of use. The integrations with Cisco Unified Communication Manager appear to be more focused on specific technical benefits like redundancy.

Top Quotes

Webex Suite Integration

“Using the full Webex suite and enjoying all the features of Webex Meetings and transcriptions of my calls.”

Cisco Unified Communication Manager

“Cisco Unified Communication Manager. A lot of the on-prem applications we do integrate with Webex via expressway.”

How well does Webex Calling meet your needs in terms of providing a secure collaborative space/meeting/call without any additional steps on your behalf? (For example, you may care about interoperability, security, participant management, host settings, etc.)

From 11 reviews

Summary

This report synthesizes 11 recent reviews to assess how well Webex Calling meets user needs for secure collaboration, meetings, and calls, focusing on aspects like security, interoperability, and participant management. A notable theme is the perceived security and compliance of Webex Calling, with 4 of 11 reviewers highlighting its security features and adherence to standards like GDPR and HIPAA. Several reviewers (3 of 11) explicitly stated that Webex Calling meets their needs effectively. The reviews suggest that the built-in security features and comprehensive compliance contribute to user satisfaction.

Related topics

Security and Compliance Meets Needs

Top Quotes

Security and Compliance

“Our Information Security department reviewed the system and found that it met all appropriate security requirements for Higher Education.”

Meets Needs

“I believe it meets the needs quite well.”

What positive or negative impact (i.e. Return on Investment or ROI) has Webex Calling had on your overall business objectives?

From 11 reviews

Summary

This report analyzes 11 recent reviews to assess the return on investment (ROI) of Webex Calling. A significant portion of reviewers, 6 of 11, cite reduced costs as a primary benefit, with savings attributed to infrastructure, collaboration budgets, and reduced IT staffing. Three reviewers specifically highlight the ease of management, pointing to simplified maintenance and adoption. However, 2 of 11 reviewers report negative impacts, including increased internal tickets and a slow learning curve, indicating that while cost and management benefits are apparent for many, some users experience challenges that may offset the positive ROI.

Top Quotes

Reduced Costs

“Infrastructure costs significantly reduces from previous system.”

Ease of Management

“Maintenance costs are now integrated with basic networking.”

Negative Impact

“Increased internal tickets”

Besides Webex Calling, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

From 11 reviews

Summary

This report analyzes 11 recent product reviews to identify software commonly used alongside Webex Calling. Reviewers most frequently mentioned Microsoft Teams, with 4 of 11 reviewers noting its use. Salesforce was also mentioned by 2 of 11 reviewers. Given the small sample size, these findings provide directional insights rather than definitive conclusions. The mentions of Microsoft Teams and Salesforce suggest integrations or complementary functionalities with Webex Calling, though the reviews do not elaborate on the nature of this relationship.

Related topics

Microsoft Teams Salesforce

Top Quotes

Microsoft Teams

“Microsoft Teams”

Salesforce

“Salesforce CMS”

Describe how you use Webex Calling in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 11 reviews

Summary

This report synthesizes 11 recent reviews to understand how organizations are using Webex Calling and the business problems it addresses. A significant portion of reviewers, 5 of 11, highlight Webex Calling as their organization's primary business calling solution, offering features such as chatting, messaging, meetings, and scheduling. Some appreciate its cost-effectiveness for cross-country calling. In some instances, Webex Calling replaces traditional phone systems. Specifically, 2 of 11 reviewers mention their organization replaced physical phones with Webex Calling, eliminating the need for on-premise solutions.

Top Quotes

Business calling solution

“Webex Calling is our sole business calling software. It is an ultimate business phone solution of all sizes of businesses and organisations.”

Replaces physical phones

“We recently replaced almost all of the physical phones with Webex Calling across campus.”

Please provide some detailed examples of areas where Webex Calling has room for improvement.

From 11 reviews

Summary

This analysis synthesizes 11 recent reviews to identify areas for improvement in Webex Calling. A few reviewers mentioned integration and feature limitations (4 of 11 reviews). These include requests for more auto-attendance customization, integrations with platforms like MS Teams, and better integration with WxCC. Separately, 2 of 11 reviewers cited voice quality issues, sometimes occurring during video calls despite stable connections. Given the small sample size, these findings should be interpreted as directional rather than definitive.

Top Quotes

Integration and Features

“The software has limited auto attendance options and customisation.”

Voice Quality Issues

“We occasionally have voice quality issues, but this may be local infrastructure”

Please provide some detailed examples of things that Webex Calling does particularly well.

From 11 reviews

Summary

This report synthesizes 11 recent reviews to identify areas where Webex Calling is perceived to perform well. Reviewers frequently highlight the platform's ease of use, with 3 of 11 reviewers specifically mentioning this aspect. Beyond usability, call-related features also receive positive attention. Call quality and call routing are each noted by 2 of 11 reviewers as strengths of the platform. The reviews suggest that Webex Calling is appreciated for its user-friendly interface and reliable call management capabilities.

Related topics

Ease of use Call quality Call routing

Top Quotes

Ease of use

“Client is simple to use”

Call quality

“The software has very high quality calls and ensures comprehensive compliance and safe communication.”

Call routing

“Handles call routing to different locations well”

Reviews

206 Reviews

Webex Calling Review

Rating: 8 out of 10

Incentivized

June 17, 2025

Use Cases and Deployment Scope

Customer calls, teammates calls. Cost effective cross country calling. Content sharing.

Pros

Call quality
Video quality
Content sharing

Cons

Multiple devices from same user joining.

Likelihood to Recommend

When a user wants to join using multiple devices. For example, my laptop headset is broken so I like to join via video on my laptop, but then also join via my phone so I can use my AirPods. However, Webex’s content sharing ability is the best. Much easier to use than teams.

Verified User

Partner in Sales (5001-10,000 employees)

Vetted Review

Reseller

10 years of experience

Webex Calling Review

Rating: 10 out of 10

Incentivized

June 16, 2025

Use Cases and Deployment Scope

Currently our main number to our company rings in on the Webex app, which we run on iPhones. We also use the Webex Calling app on our telepresence devices, on computer. So it allows us to be mobile as we travel. We can get all those business calls.

Pros

I have the collaboration. It allows us to see our meetings, place calls, as well as receive our voicemail. And we can also communicate with other team members with the chat feature.

Cons

I don't have any at this time.

Likelihood to Recommend

I think it's well suited for SMBs where they may not want to purchase hard phones. It gives customers the option to download the soft phone on their computers or business issued cell phones.

Jermaine Barnes

CTO at Barnes CS LLC (1-10 employees)

Vetted Review

Reseller

3 years of experience

Webex Calling Review

Rating: 9 out of 10

Incentivized

June 16, 2025

Use Cases and Deployment Scope

In my organization Webex Calling is the primary collaboration tool, which is used for chatting, messaging, meetings, scheduling as well as calling. So it is like a basic part of our day-to-day work in our environment. Not only that, we are also upgrading our customers from on-prem to Webex Calling and also helping them use this resource better in their environment. So it's like our bread and butter. I would say it. It's part of everything that we do.

Pros

Webex Calling is really resilient.
There is a portal in case there are any issues, they are promptly handled. Before users come to know that there was an issue, the issue is already fixed. The attention that the company has in order to provide those Webex Calling services is really great. So I think it's also Cisco's focus to bring more and more customers to Cisco Webex Calling and so they are constantly improving the services as well as the app usage. And this is what I like. Cisco has its focus on Webex Calling and we see that focus in terms of their continuous effort to upgrade it and provide unbreakable service.

Cons

I like it, but there are some features that I think that Webex Calling is continuously getting added. Recently translation patents were added because it was not available and these were the features that are available in on-prem systems. So as users move to the new system, they're still used to those features, but the translation pattern has been added. Now I have to think about, I think that engineers have focused on what's missing. But yes, if all of the user facing features which are on the on-prem system, if we can make Webex Calling at par with it, then that's what my feedback would be.

Likelihood to Recommend

It's well suited for small and large and mid-size kind of organizations because your entire infrastructure is in cloud except the endpoints and you are not tied to the usage of a physical endpoint because you could just have an app on your cell phone or on your laptop and you can get resiliency anywhere. You could be mobile and you don't have a phone. I feel like today Webex Calling is compatible with all size of organizations. It is at places where the internet connectivity is not good, where we don't have a proper 5G speed. Those are the places where I think this could be an issue because Webex Calling is dependent on internet. So only the places where internet is an issue, Webex Calling could be an issue. Otherwise it's a really great solution calling solution.

Neelam Chaudhary

Senior Voice Engineer in Information Technology at NIC Partners (51-200 employees)

Vetted Review

15 years of experience

Cisco Live 2025

Rating: 9 out of 10

Incentivized

June 16, 2025

Use Cases and Deployment Scope

we are using Webex Calling for our knowledge and remote workers. It provides easy authentication rather that relying on MRA.

Pros

provisioning
ease of use
AI integration

Cons

ability to see Webex Calling app registered device in Control Hub

Likelihood to Recommend

Webex Calling has resolved issue with user authentication issue with MRA.

Seth Sherman

Sr. UC Engineer in Information Technology at Rush (5001-10,000 employees)

Vetted Review

2 years of experience

A remarkable communication tool

Rating: 9 out of 10

Incentivized

May 6, 2025

Use Cases and Deployment Scope

Webex Calling is our sole business calling software. It is an ultimate business phone solution of all sizes of businesses and organisations. We use the product in our organisation to make international calls. The software also allows us to transfer calls to other partners and also put calls on hold. The software has cloud calling capabilities and ensures our teams stay productive from anywhere around the globe. Webex meeting automates meeting summaries and simplifies workflows by integrating with dialpad.

Pros

Seamless integration of the tool with other systems.
The software has very high quality calls and ensures comprehensive compliance and safe communication.
Difficulties in setting up is a challenge facing many of new users. Developers of the tool should consider introducing well elaborated demos.

Cons

The software has limited auto attendance options and customisation.
Delay in notification is a major issue when implementing this tool. The product is also not easy to set up and requires expertisation during installation and maintenance.
Customer support services providers are reluctant in responding to issues affecting their customers. This poses a great implementation challenge.

Likelihood to Recommend

Ability of the software to automate note taking and provide immediate access to insights and analytics. Flexibility and control of the software which ensures seamless workflows in call management. Webex Calling ensures powerful voice capabilities and very advanced communication features all in one platform. The software is able to streamline and modernize all call management workflows.

Paolo Dias

Customer Manager in Customer Service at Da Bucatino (51-200 employees)

Vetted Review

3 years of experience

Benefits of Cisco Webex Calling

Rating: 9 out of 10

Incentivized

April 28, 2025

Use Cases and Deployment Scope

Webex is the main product which we have deployed in-house and used mainly for extensions internally and plus we provide the same services to our customers. With that this particularly saves us funds as when management team are out of country they are able to utilize soft phones which is mainly through Webex application via the mobile. In addition to that we are able to schedule meetings, have online chats with our team members, use other features like whiteboard during meetings and supports number of integrations with our environment we have.

Pros

Allows integration with Microsoft Teams
Provides easy accessibility of calls when member is on the move esp out of country
Easy to establish and schedule meetings via the application and outlook

Cons

Provide further integrations with new platforms
Sometimes during video calls despite having stable connection the voice breaks off but then voice is ok without video
Presentation lags or during screen sharing it would freeze up

Likelihood to Recommend

Mainly it is suited for businesses who can afford with the setup maybe if it deployed on the servers in-house or via cloud through any service providers. Deployment could be easy if you have resource on hand with configurations and handheld phones.

It is not suitable for SME market as the cost could be expensive for them to handle on monthly basis and plus the licensing structure for this is quite expensive therefore we cannot cover all the market points

Verified User

Engineer in Information Technology (501-1000 employees)

Vetted Review

Reseller

5 years of experience

Webex Calling is the all in one solution vs the competition.

Rating: 9 out of 10

Incentivized

April 28, 2025

Use Cases and Deployment Scope

Webex Calling created the ability to no longer need our on-premise CUCM solution and hard phones. We were able to clean up our overhead costs and datacenter costs as well as reduce the need to have phones and maintenance for the phones. We are able to easily and cleanly set up new agents with no need for provisioning hardware.

Pros

Call routing
Hunt Group routing
Phone provisioning
Calling integration with AD phonebook

Cons

Calling could integrate with WxCC better
4 digit/7 digit dialing between Calling and WxCC

Likelihood to Recommend

Calling is a fantastic solution that can take care of most any needs of a business. The only upgrade you would need is if you run a contact center style business or have a group that needs a contact center style system.

Verified User

Consultant in Professional Services (201-500 employees)

Vetted Review

Reseller

4 years of experience

Webex always delivers.

Rating: 10 out of 10

Incentivized

April 27, 2025

Use Cases and Deployment Scope

It provides our business with a single platform to make traditional calls and at the same time take advantage of the slick collaboration space for our employees and customers to work in. We have been using Webex calling for the last 3 years and have had no issues. Excellent Service and product!

Pros

It's a flexible service and the deployment for us was no brainer.
It provides us with security and encryption required for our organisation.
Just an excellent Unified comms platform.

Cons

We don't' have any issues as a user or customer.

Likelihood to Recommend

Webex calling complements a business that already uses Webex. It can be a significant investment for a new customer, as there are more affordable options available.

Oliver Rickeard

Sales Director in Sales at Atomos Networks Ltd (11-50 employees)

Vetted Review

Reseller

5 years of experience

View profile

Webex Calling a smart way to communicate

Rating: 9 out of 10

Incentivized

April 26, 2025

Use Cases and Deployment Scope

Help a lot the smart worker. No on prem hardware to maintain.

Pros

Smart
Easy to use
Cloud solution
Settings per user

Cons

MS Teams Integration

Likelihood to Recommend

It's a very smart solution

Verified User

Contributor in Engineering (201-500 employees)

Vetted Review

Reseller

3 years of experience

Solid replacement for physical phone system

Rating: 7 out of 10

Incentivized

April 26, 2025

Use Cases and Deployment Scope

We recently replaced almost all of the physical phones with Webex Calling across campus. It was a building by building phase in as part of the "Next Generation Voice Services" project here. The basic business case was that management of the physical phones was getting unwieldy and expensive, and a more sustainable solution was sought. Since every full time employee is supplied an enterprise managed computer to which we could deploy a digital solution, it seemed a natural progression.

Pros

Has clients for multiple platforms and devices
Uses existing network connections instead of hardwired phone lines
Client can be consolidated with other communications methods (Slack, Zoom, Chat) in one place
Client is simple to use
Client integrates with remainder of physical phone system for special cases (university main reception number, for instance)
Handles call routing to different locations well
Integrates with existing computer audio (for instance, Apple AirPods)

Cons

Settings area is a little confusing
We occasionally have voice quality issues, but this may be local infrastructure
Integrate contacts list with directory servers

Likelihood to Recommend

It seems quite able to handle the normal day to day voice call requirements quite well. Our previous Cisco phones had cameras that could do video calls, but if we need that we go to a Zoom session. Conference room use is not terribly convenient, although this might just be a case of us figuring out how to adapt the environment.

Bruce Carter

Senior Systems Engineer in Information Technology at University of Notre Dame (5001-10,000 employees)

Vetted Review

1 year of experience

Verified on LinkedIn

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Webex Calling Review

Rating: 9 out of 10

Incentivized

June 16, 2025

Use Cases and Deployment Scope

Pros

Webex Calling is really resilient.
There is a portal in case there are any issues, they are promptly handled. Before users come to know that there was an issue, the issue is already fixed. The attention that the company has in order to provide those Webex Calling services is really great. So I think it's also Cisco's focus to bring more and more customers to Cisco Webex Calling and so they are constantly improving the services as well as the app usage. And this is what I like. Cisco has its focus on Webex Calling and we see that focus in terms of their continuous effort to upgrade it and provide unbreakable service.

Cons

I like it, but there are some features that I think that Webex Calling is continuously getting added. Recently translation patents were added because it was not available and these were the features that are available in on-prem systems. So as users move to the new system, they're still used to those features, but the translation pattern has been added. Now I have to think about, I think that engineers have focused on what's missing. But yes, if all of the user facing features which are on the on-prem system, if we can make Webex Calling at par with it, then that's what my feedback would be.

Likelihood to Recommend

Neelam Chaudhary

Senior Voice Engineer in Information Technology at NIC Partners (51-200 employees)

Vetted Review

15 years of experience