All IT managers and consultants NEED Watchman Monitoring!
Pros
- Super easy to deploy.
- Integrates well with ZenDesk and YourComputerInventory.com.
- Website is very clear and email to manage.
- Support is awesome.
- Super lightweight package.
Cons
- Would like to see non-computer deployment agent - such as Synology.
- Since it's mainly reporting, this isn't necessary improvement, but it would be good if it can receive data - so in case we can't ping a machine, maybe use Watchman as a backdoor - but that would go against it's main principles.
Return on Investment
- I've been using it since the day it came out - there have so many times where a machine has had an error reported by Watchman that we've been able to save the client before something terrible happened.
- The ROI is there - you can easily resell this product to your clients, or wrap it into your product offering.
Other Software Used
Addigy, Zendesk Support Suite, Synology DiskStation
