LogMeIn Central by GoTo

Score9.1 out of 10

165 Reviews and Ratings

What is LogMeIn Central by GoTo?

Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.

Categories & Use Cases

Videos

Screen sharing
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
Category average: 9.3
Over-the-Internet remote session
Establish secure remote connection with computers outside the network firewall.
Category average: 9.4
Remote management of servers & workstations
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
Category average: 8.4

Multi-platform remote control
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).
Category average: 6.5
Initiate remote control from mobile
Mobile application for remote controlling computers from mobile device (iOS, Android)
Category average: 7.6
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 5.5

Most Frequent Users

Top 3 industries using LogMeIn Central by GoTo.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Information

31.1%

14 installations of 45

#2 most frequent

Professional, Scientific, and Technical Services

8.9%

4 installations of 45

#3 most frequent

Finance and Insurance

6.7%

3 installations of 45

Carolyn Mitchell View profile

Recruiter in Human Resources at HGS (1001-5000 employees)

Use Cases and Deployment Scope

It is used for It to remote in and fix our computers. I personally have not had any issues with it..very user-friendly on both Its and m sides. I actually love the idea of having it at our fingertips, and you love the cloud-based backup.

Pros

User friendly very easy to use.
Great back up.
Great value for your $$.
Easy to navigate.

Cons

Nothing I can see.
Again nothing I can see.
Super easy no issues.

Return on Investment

Time saving.
Quick to resolve issues.
Functionality was amazing.

Usability

Alternatives Considered

LogMeIn Pro

Other Software Used

GoTo Meeting, GoTo Connect

Verified User

Engineer in Information Technology (11-50 employees)

Use Cases and Deployment Scope

We as IT team members are located at different parties of the world and need access to computers and servers from our remote location. LogMeIn Central by GoTo helps us work on our organization's network seamlessly and securely. The connections to the machines are fast and help us to develop applications on machines within our Organization's network as if we are working on our local computers.

Pros

Secure Connection
Easy Remote Access
Easy to Use UI
Stable Connection

Cons

It is Hard to Restart a Machine via the UI
LogMeIn Central by GoTo's Password Expiration is just too frequent
Sometimes experience downtime with LogMeIn Central by GoTo

Return on Investment

50% Cost Savings using LogMeIn Central by GoTo for Offshoring Development to Remote Locations
Time-Saving In Administration and Maintenance of Servers
Cost Saving and Productivity Increase With Work from Home Access

Usability

Alternatives Considered

TeamViewer and ConnectWise ScreenConnect

Other Software Used

Microsoft Visual Studio, Fireflies.ai

Nathan Clark View profile

Owner in Information Technology at Megabytes & More, LLC (1-10 employees)

Use Cases and Deployment Scope

We use LogMeIn Central by GoTo primarily as a secondary, but daily used, remote access solution across multiple clients to allow for easy, direct access to specific machines at client locations. It affords easy access from multiple devices (PC, macOS & iOS) and incorporates background file transfer and command prompt ability, as well.

Pros

Remote access
Quick insight into uptime of particular machine
Software-based VPN into client network

Cons

It's not a true RMM and is missing some key functionality in that realm while it claims to be one
Compared to a true RMM, it's too costly to deploy across an entire organization

Return on Investment

LogMeIn Central by GoTo gives us the ability to quickly and easily access specific machines remotely, in particular from the field (i.e., from a mobile device), affording us the ability to more quickly respond to issues that may arise and resolve them

Usability

Alternatives Considered

N-able N-sight RMM

Other Software Used

N-able N-sight RMM

Rohan Kumar

Software Engineer in Information Technology at Mytechcasa (11-50 employees)

Use Cases and Deployment Scope

LogMeIn Central by GoTo makes remote device access and management possible for administrators, simplifying support and troubleshooting. IT professionals can explore and use the platform more easily because to its intuitive interfaces and user-friendly features. It is the most dependable remote monitoring and management tool available. delivering vital patch management, rapid, secure HD remote access, meaningful reporting, potent IT automation, and more from a user-friendly platform.

Pros

IT professionals can explore and use the platform more easily because to its intuitive interfaces and user-friendly features.
It keeps an eye on the functionality and health of the gadgets, sending out notifications in real time if anything seems wrong.
It expands to meet the demands of expanding companies and can handle a higher volume of devices.

Cons

Little expensive
Some Compatibility Issues.
Occasionally has problems changing users on a remote system.

Return on Investment

Connections are always fast and reliable.
Deployment is extremely simple.
Built-in two factor authentication.

Usability

Alternatives Considered

Splashtop

Other Software Used

IBM Cloud Object Storage, IBM Turbonomic, LogicMonitor

Paul Hutchinson

Technical Specialist in Information Technology at Goodwill Gaming Enterprises Limited (51-200 employees)

Use Cases and Deployment Scope

In our company, we use LogMeIn Central to make sure everything runs smoothly, especially with so many POS agents out in the field. The big challenge it helps us tackle is letting our IT team fix computer issues from anywhere. With people all over the place, it's a real headache if they can't get into their systems. LogMeIn Central makes it easy for our IT and Help Desk Professionals to solve problems without having to be physically present, which saves us a bunch of time and hassle. We also use it to keep an eye on how everything's doing. It helps us check if computers are healthy, update software, and keep things working smoothly. This is important, especially for our POS who are out there making sales.

Pros

Reliable Remote Access: LogMeIn Central is fantastic when it comes to providing secure and reliable remote access to our systems.
User-Friendly Interface: Despite the complexity of the tasks it handles, LogMeIn Central is a user-friendly interface. Navigating through the platform is intuitive, which is crucial for experienced users and those new to remote access and IT management tools.
Collaboration and File Transfer: The collaboration features and file transfer capabilities within LogMeIn Central simplify teamwork.

Cons

Resource Usage: Some users might find that certain remote access tools can be resource-intensive, impacting system performance.
Enhanced Collaboration Features: Depending on the organization's needs, users might desire additional collaboration features within the platform, such as improved file sharing, real-time chat, or collaborative troubleshooting tools.
User Interface Enhancement: Some users found the interface slightly complex.

Return on Investment

Despite the initial investment, the value we've received from LogMeIn Central has far outweighed the cost. The platform's comprehensive features, including secure remote access, proactive monitoring, and collaboration tools, have contributed significantly to the overall efficiency and reliability of our IT operations.
The time saved in resolving technical support issues has been remarkable. Our IT team can troubleshoot and resolve issues remotely, eliminating the need for lengthy on-site visits. This efficiency translates directly into increased productivity across the organization.
LogMeIn Central has allowed us to optimize IT resource allocation. Instead of focusing on routine maintenance and basic support tasks, our IT team can now concentrate on strategic initiatives and more complex challenges.

Usability

Alternatives Considered

AnyDesk and TeamViewer

Other Software Used

PRTG Network Monitor, Spiceworks Help Desk, Zendesk Suite, QuickBooks Desktop Enterprise, Microsoft 365, WordPress

TeamViewer

ScreenConnect

Atera

LogMeIn Central by GoTo

What is LogMeIn Central by GoTo?

Categories & Use Cases

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