#1 most frequent
United States of America
73.7%1,742 installations of 2,365
What is Vertex?
Vertex combines tax research with technology to improve tax accuracy and
consistency on sales and purchase transactions. The automation aims to support high volume and complex transactions at speed and scale to streamline internal
processes and improve audit performance. Integrations to
ERP, e-commerce, procurement, and other billing systems enables a single tax
engine to seamlessly support a growing business. In addition to tax
determination, Vertex provides tools and services to automate and streamline
exemption certificate management and compliance filings.
Categories & Use Cases
Media
Screenshot of Vertex dashboard
Top Performing Features
Sales and Use Taxes
Software is capable of calculating and filing sales and use taxes.
Category average: 8.8
Geolocation for Tax Assessment
Ability to use geolocation, which is more precise than zip codes, for mapping taxes to specific jurisdictions.
Category average: 9
Cross-border Taxes
Software is capable of calculating and filing taxes, such as customs, across countries.
Category average: 7.8
Areas for Improvement
3rd-Party Software Integrations
Pre-built integrations with various systems such as ERP, ecommerce, CRM, invoicing and billing, accounting, and procurement applications.
Category average: 7.4
Energy and Fuel Taxes
Ability to calculate and manage energy and/or fuel taxes.
Category average: 7.7
Complex Tax Scenario Management
Ability to automate handling of tax holidays and other anomalies.
Category average: 7.5
Who Buys & Uses Vertex
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
3.5%82 installations of 2,365
#3 most frequent
Canada
3.1%73 installations of 2,365
My Vertex Experience
Use Cases and Deployment Scope
My organization is using both Vertex O and Vertex Returns and reporting for calculating, validating, and reporting sales tax and VAT. We are using Vertex for both sales and purchase activities. Tax calculation and validation are fully automated with Vertex. Vertex is connected to our ERP system, that is Oracle. Oracle and Vertex can work together very easily.
Pros
- Sales tax calculation on US transaction
- VAT tax calculation and validation on EMEIA and APAC region
- Supports SII reporting for Spain
- Support e-filing for the UK
- Returns and reporting
Cons
- E-invoicing solution
- Real-time reporting
- Italy's annual declaration form
Return on Investment
- There was no negative impact.
- One of the positive impacts was that we do not need a dedicated person in each country who should continuously seek and research tax changes.
- With Vertex, we could automate the tax calculation and simplify the returning processes.
Usability
Other Software Used
Spreadsheet Server
Experience
Use Cases and Deployment Scope
Vertex is used for both sales and purchase transactions in most of the countries we are doing tax returns. We are also using it for U.S. sales and use tax and for VAT in EU countries. We are using Vertex O for tax calculation it communicates Oracle and calculates tax on invoices and also exports data from there. Also using VVC and VITR for the preparation of the sales listings and tax returns.
Pros
- tax calculation
- easier tax codes
- automatic maintenance
Cons
- returns was transmitted through VITR, but now it is not working
- VVC return fomats are not so good
- VVC should improve
Return on Investment
- understanding tax calculation better
- easier return preparation and filing
- learning tax codes and easier to identify the nature of a transacition (US VAT related)
Usability
Vertex Tax for SAP S4 HANA
Use Cases and Deployment Scope
Vertex is in global rollout in our company and our key Tax Calculation Tool in future for all our sales & service offerings. Vertex supports Europe and US Taxes; in US the full package rg. sales tax, use tax and VAT. Vertex plays a key role.
Pros
- Pre Calculation of Webshop offerings
- Sales Tax calculation
- VAT calculation
- Good Integration with SAP S/4 Hana
Cons
- No E2E Implementation offering
- Better supporting Daily Operations
- Better solutions for Latin America region
Return on Investment
- Speeded up rollout of our global Sales & Service Template worldwide
- Single solutions replaced several Legacy solutions
- Global Support improves User Experience
Usability
Alternatives Considered
OpenText ALM Octane and Vistex
Other Software Used
Vistex, Pagero
Current Satisfied Vertex O Series User
Use Cases and Deployment Scope
Vertex supports both our sales transactions and purchase transactions for U.S. sales and use tax.
Pros
- Completes timely filings on our behalf.
- Completes accurate filings on our behalf.
- Communicates directly with us should the need arise.
- Vertex has dedicated, knowledgeable personnel assigned to our account.
- Vertex does an excellent job of handling our U.S. sales and use tax filings.
Cons
- Would appreciate notification status and updates from the notice portal (i.e. active notice notification; closed notice notification). Although we don't receive many notices this would be a nice feature.
Return on Investment
- Vertex provides us with outstanding compliance reporting.
- Vertex provides us with outstanding communication related to our tax filings and reporting.
Usability
Alternatives Considered
Avalara
Other Software Used
Avalara
Would Recommend!
Use Cases and Deployment Scope
We utilize Vertex for all of our purchasing and sales transactions in the US and Canada.
Pros
- Our Customer Success Representative has been fantastic in assisting with research and resolving questions.
- The community resources provide an excellent source of information and documentation related to the Vertex line of products.
- Communication of changes in tax laws.
Cons
- Some of the mapping tools within Vertex could use some updating.
Return on Investment
- Reduced time spent researching tax changes.
- Consistent reliable calculation of taxes at volume.
