Vertex Information Reviews & Insights

Score8 out of 10

271 Reviews and Ratings

Community insights

TrustRadius Insights for Vertex are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Tax Calculation: Users have consistently praised the platform for its precision in determining taxes at the jurisdictional level, leading to enhanced efficiency in various tax management tasks and ensuring accurate financial transactions. This precise tax calculation capability has been noted as a key strength by many reviewers.

Comprehensive Reporting: Reviewers appreciate the platform's ability to generate clear and detailed reports easily, demonstrating its effectiveness in presenting data for analysis, trend identification, compliance requirements, and strategic decision-making. The comprehensive reporting feature has been highlighted as crucial for users seeking valuable insights from their tax data.

User-Friendly Interface: Customers value the intuitive design of the platform, making it easy to navigate and manage tax-related settings efficiently, ultimately contributing to a seamless user experience. The user-friendly interface has garnered positive feedback from multiple reviewers for its accessibility and ease of use.

Vertex Reviews

8 Reviews

InformationComputer Software4Internet1Telecommunications2Information Services1

Great tax calculation tool

Rating: 8 out of 10

Incentivized

February 21, 2023

Use Cases and Deployment Scope

Sales, Purchase, US Sales and Use tax, International VAT & GST

Pros

Tax code determination
Tax calculation
Integration with billing systems

Cons

Non deductible VAT calculation
User interface could be clearer
Content update

Likelihood to Recommend

It is great to calculate tax codes and for tax determination. Great to integrate with multiple billing systems as a shared Vertex.

We cannot use it for reporting as it is not designed to handle complex situations where manual adjustments are needed

Verified User

Advisor in Finance and Accounting (Computer Software company, 10,001+ employees)

Vetted Review

5 years of experience

Sales tax automation.

Rating: 8 out of 10

Incentivized

December 31, 2022

Use Cases and Deployment Scope

We use Vertex for US sales tax processing and filing. What we like about Vertex is that it has helped to automate our sales tax calculations through a stable integration with our internal billing system. Their team is also great to work with to ensure our sales tax filings get filed on time. Their tax engine also covers a wide range of products/services when some of their competitors are limited. One area for improvement is that they lack integrations with some ERPs and billing systems.

Pros

Integrations with APIs work well.
Diverse tax codes in tax engine.
Responsive customer service.

Cons

Integrations with ERPs, some major ERPS lack integration with Vertex.
Customizations take some time to learn and set up.

Likelihood to Recommend

Vertex is good for large quantities of transactions, unique tax codes, and API connections to internal billing systems. You can also customize tax coding as needed. Overall it is a very powerful sales tax tool that is well-suited to more complex businesses. For companies with single product lines, it may be more than what they need.

Verified User

Vice-President in Finance and Accounting (Computer Software company, 201-500 employees)

Vetted Review

2 years of experience

O Series: The way to go

Rating: 9 out of 10

Incentivized

October 29, 2019

Use Cases and Deployment Scope

Sales and use tax calculations for one or our ERPs. We are able to control and change our TDM within our tax department without any IT help.

Pros

Comprehensive configuration capabilities.
A large amount of data available for data extract.
Logging available to the user.

Cons

We are currently using 7.0 and it can be a bit slow when it comes to navigation through the app. Been told 9.0 is much quicker and smoother.
Can improve on the speed of tax calculations. Compared to the L series, it is slower.

Likelihood to Recommend

Well suited for an organization with multiple legal entities with complex tax matrices. Not as appropriate for very simple tax calculations. Other tools are available now within the cloud.

Verified User

Analyst in Finance and Accounting (Information Services company, 10,001+ employees)

Vetted Review

9 years of experience

Vertex O Series Review - When life gives you lemons make lemonade.

Rating: 9 out of 10

Incentivized

October 29, 2019

Use Cases and Deployment Scope

Currently, we are using it for our Sales (AR) to charge taxes on our product. We are in the process of implementing Vertex with the P2P side for purchases. The difficulty we have found currently is with the P2P integration into our ERP system since Workday is not fully integrated currently. So, we have a workaround. My fear is origin-based states and rate changes since a table will need to be updated until Vertex is fully implemented.

Pros

Returns through VITR.
Exemption Certs.
Rates - always up to date.

Cons

Custom Reports.
Exports of Data.
Rate Detail of Recommendations.

Likelihood to Recommend

In Sales, it works great for origin-based states and states with local rates since our internal system could not handle it. Not having a tax engine and then implementing has definitely been a challenge but the outcome has been great on how Vertex is taxing our products and we don't have to manually add tax.

The ECM helps with the validation of certs and correct forms which helps lower the review time. We do not currently have ECM but after this conference, I'm going to try to implement in our company.

Verified User

Manager in Finance and Accounting (Telecommunications company, 5001-10,000 employees)

Vetted Review

1 year of experience

Vertex at its best

Rating: 10 out of 10

Incentivized

October 28, 2019

Use Cases and Deployment Scope

We are partners with Vertex. We recommend and implement Vertex O Series for our clients across industries.

Pros

Tax Calculation engine works really great
Determining accurate tax jurisdiction
Transaction tester helps understand Vertex behavior

Cons

Data dump functionality is something that needs to be improved for example Tax Calculation Rules, Tax Assist Rules

Likelihood to Recommend

Perfect for automating tax calculation and defaulting tax codes, also helps in maintenance of tax codes

Verified User

Employee in Information Technology (Computer Software company, 10,001+ employees)

Vetted Review

5 years of experience

Vertex Review from a Procurement

Rating: 10 out of 10

Incentivized

October 28, 2019

Use Cases and Deployment Scope

It is being used for several of our entities on the procurement side to manage use tax accruals. It helps us to limit our use tax accrual overpayments and under accrual liabilities.

Pros

Offers numerous product categories to mapping
Offers customization for company specific tax circumstances
Excellent support team

Cons

I would like to see an easy way to see a current taxability matrix for each mapping category.
I would like a webcast for introduction to Vertex (walk through setting up a simple company for AP and AR purposes).

Likelihood to Recommend

Since we use Vertex only on the procurement side, I will speak from this perspective. Vertex is very useful for a company that has a large number of material purchase invoices each month. It is useful to take the tax decision out of the accounts payable department and back with the tax department. Then you can train AP on selecting correct tax categories rather than the taxability itself. Vertex is less useful on the procurement side for a small company that can handle use tax accruals manually.

Verified User

Manager in Finance and Accounting (Telecommunications company, 5001-10,000 employees)

Vetted Review

1 year of experience

O Series is the best tax engine on the market for M/L businesses!

Rating: 9 out of 10

Incentivized

August 21, 2018

Use Cases and Deployment Scope

Our Tax Engine team uses Vertex O Series to support many of the business lines at our company. We are the sole owners and administrators of Vertex at Amazon. We rely on Vertex O Series for tax rates globally as well as for the calculation of tax amounts. We use several versions of Vertex O Series; 6.0 - 8.0

Pros

Maintenance of Special Tax Types
Ease of configuration
Excellent Logging and Testing ability

Cons

Calculation accuracy for VAT
Rounding errors
Functionality to support taxation in Brazil

Likelihood to Recommend

From my prior experience in consulting, I found that Vertex does an excellent job of integrating with SAP and performing calculations (for supplies as well as procurement) for medium to large manufacturing companies.

Jessica Bowers

Senior Tax Analyst in Finance and Accounting at Amazon (Internet, 10,001+ employees)

Vetted Review

4 years of experience

View profile

Instant Tax Calculation within NetSuite

Rating: 7 out of 10

Incentivized

August 17, 2018

Use Cases and Deployment Scope

Vertex Cloud is used as a plugin within our NetSuite instance to calculate taxes. It is used by the whole organization as the only solution to calculate taxes on transactions.

Pros

Vertex provides accurate up-to-the-minute tax calculation on our AR transactions.
Vertex helps keep an AR team from having to constantly update tax rates for hordes of jurisdictions all over the U.S.
Vertex calculation within NetSuite is almost instantaneous.

Cons

Vertex should allow the use of more than one 'ship from' location.
On CREDIT MEMOs that are tied to INVOICEs, taxes should not be dynamically calculated, rather the CREDIT MEMO tax should reflect the same exact tax amount that was applied on the INVOICE.

Likelihood to Recommend

Well suited for quick tax calculation upon saving the transaction record.
Ill-suited for scenarios where the customer is being refunded or credited money.

Verified User

Administrator in Information Technology (Computer Software company, 1001-5000 employees)

Vetted Review

1 year of experience

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