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Vertex

Score8 out of 10

271 Reviews and Ratings

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What is Vertex?

Vertex combines tax research with technology to improve tax accuracy and consistency on sales and purchase transactions. The automation aims to support high volume and complex transactions at speed and scale to streamline internal processes and improve audit performance. Integrations to ERP, e-commerce, procurement, and other billing systems enables a single tax engine to seamlessly support a growing business. In addition to tax determination, Vertex provides tools and services to automate and streamline exemption certificate management and compliance filings.

Categories & Use Cases

Media

Vertex dashboard

Key Features

Learn about the best (and worst!) features Vertex has to offer, as determined by TrustRadius' reviewers.
Based on 271 ratings of Vertex's features
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Top Performing Features

  • Sales and Use Taxes

    Software is capable of calculating and filing sales and use taxes.

    Category average: 8.8

  • Geolocation for Tax Assessment

    Ability to use geolocation, which is more precise than zip codes, for mapping taxes to specific jurisdictions.

    Category average: 8.9

  • Cross-border Taxes

    Software is capable of calculating and filing taxes, such as customs, across countries.

    Category average: 7.8

Areas for Improvement

  • 3rd-Party Software Integrations

    Pre-built integrations with various systems such as ERP, ecommerce, CRM, invoicing and billing, accounting, and procurement applications.

    Category average: 7.5

  • Energy and Fuel Taxes

    Ability to calculate and manage energy and/or fuel taxes.

    Category average: 7.7

  • Complex Tax Scenario Management

    Ability to automate handling of tax holidays and other anomalies.

    Category average: 7.4

Reviews

What users are saying about Vertex.
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My Vertex Experience

Incentivized
Verified User
Engineer in Finance and Accounting (5001-10,000 employees employees)

Use Cases and Deployment Scope

My organization is using both Vertex O and Vertex Returns and reporting for calculating, validating, and reporting sales tax and VAT. We are using Vertex for both sales and purchase activities. Tax calculation and validation are fully automated with Vertex. Vertex is connected to our ERP system, that is Oracle. Oracle and Vertex can work together very easily.

Pros

  • Sales tax calculation on US transaction
  • VAT tax calculation and validation on EMEIA and APAC region
  • Supports SII reporting for Spain
  • Support e-filing for the UK
  • Returns and reporting

Cons

  • E-invoicing solution
  • Real-time reporting
  • Italy's annual declaration form

Return on Investment

  • There was no negative impact.
  • One of the positive impacts was that we do not need a dedicated person in each country who should continuously seek and research tax changes.
  • With Vertex, we could automate the tax calculation and simplify the returning processes.

Usability

Other Software Used

Spreadsheet Server

Experience

Incentivized
Verified User
Employee in Finance and Accounting (10,001+ employees employees)

Use Cases and Deployment Scope

Vertex is used for both sales and purchase transactions in most of the countries we are doing tax returns. We are also using it for U.S. sales and use tax and for VAT in EU countries. We are using Vertex O for tax calculation it communicates Oracle and calculates tax on invoices and also exports data from there. Also using VVC and VITR for the preparation of the sales listings and tax returns.

Pros

  • tax calculation
  • easier tax codes
  • automatic maintenance

Cons

  • returns was transmitted through VITR, but now it is not working
  • VVC return fomats are not so good
  • VVC should improve

Return on Investment

  • understanding tax calculation better
  • easier return preparation and filing
  • learning tax codes and easier to identify the nature of a transacition (US VAT related)

Usability

Vertex Tax for SAP S4 HANA

Incentivized
Verified User
Vice-President in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

Vertex is in global rollout in our company and our key Tax Calculation Tool in future for all our sales & service offerings. Vertex supports Europe and US Taxes; in US the full package rg. sales tax, use tax and VAT. Vertex plays a key role.

Pros

  • Pre Calculation of Webshop offerings
  • Sales Tax calculation
  • VAT calculation
  • Good Integration with SAP S/4 Hana

Cons

  • No E2E Implementation offering
  • Better supporting Daily Operations
  • Better solutions for Latin America region

Return on Investment

  • Speeded up rollout of our global Sales & Service Template worldwide
  • Single solutions replaced several Legacy solutions
  • Global Support improves User Experience

Usability

Alternatives Considered

OpenText ALM Octane and Vistex

Other Software Used

Vistex, Pagero

Current Satisfied Vertex O Series User

Incentivized
Verified User
Team Lead in Corporate (501-1000 employees employees)

Use Cases and Deployment Scope

Vertex supports both our sales transactions and purchase transactions for U.S. sales and use tax.

Pros

  • Completes timely filings on our behalf.
  • Completes accurate filings on our behalf.
  • Communicates directly with us should the need arise.
  • Vertex has dedicated, knowledgeable personnel assigned to our account.
  • Vertex does an excellent job of handling our U.S. sales and use tax filings.

Cons

  • Would appreciate notification status and updates from the notice portal (i.e. active notice notification; closed notice notification). Although we don't receive many notices this would be a nice feature.

Return on Investment

  • Vertex provides us with outstanding compliance reporting.
  • Vertex provides us with outstanding communication related to our tax filings and reporting.

Usability

Alternatives Considered

Avalara

Other Software Used

Avalara

The Vertex Advantage: How this Indispensable Tool Transformed our Operations

Incentivized
Verified User
Director in Finance and Accounting (501-1000 employees employees)

Use Cases and Deployment Scope

We use Vertex Cloud for US sales tax transactions.

Pros

  • Consulting arm if very helpful especially in year 1 and 2
  • I like the portal for everything reporting
  • Their billing process is seamless

Cons

  • Missing macro reporting options- each taxpayer has its own report set
  • Sales summary if woefully difficult - have to filter city county out of data in transactional files
  • dashboard not useful because we dont use Vertex returns, but it would be valuable for tracking our own work on returns

Return on Investment

  • Vertex was open to retooling our business and worked with us to get [...] the best product for our unique US sales tax footprint.
  • The continued support from Vertex consulting has been amazing. Especially [...].
  • The ongoing support from the customer success team has been amazing. Especially [...] and [...].

Usability

Other Software Used

Oracle API Platform Cloud

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