#1 most frequent
United States of America
65.9%12,667 installations of 19,225
What is SurveyMonkey?
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.
Categories & Use Cases
Product Demos
Top Performing Features
Custom logo/branding
Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.
Category average: 8.5
Response tracking
Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.
Category average: 8.7
Data export
Data collected within the tool can be exported to another program for additional reporting/analysis.
Category average: 8.9
Areas for Improvement
Survey logic flexibility
Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.
Category average: 8
Changes to live survey
Users can make changes to live surveys after they are published.
Category average: 8.3
Themes
Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.
Category average: 7.1
Who Buys & Uses SurveyMonkey
#2 most frequent
Canada
7.2%1,380 installations of 19,225
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
6.1%1,175 installations of 19,225
Best Survey Tool
Use Cases and Deployment Scope
I use SurveyMonkey for our market research studies, getting our clients feedback on our services and for any new project to get the insights before we introduce the project to the public, it's very useful and user-friendly.
Pros
- Building survey questions
- Many options to distribute the survey
- Analyzing the survey result
Cons
- Building the survey could be easier when moving questions
- Putting the questions in specific order takes some time, it can be easier in other softwares
Return on Investment
- Helped with our market studies
- Gave good details and insights
Alternatives Considered
Jotform
Other Software Used
monday.com, Mailchimp
Usability
Survey Monkey is a great surveying software for small businesses
Use Cases and Deployment Scope
We use SurveyMonkey for both gathering feedback from our employees, as well as our clients. It is a great way for us to communicate with and get feedback from employees before making a business decision that may have an impact on them - or just to see how they feel about certain aspects or changes within the business.
Pros
- Easy to use interface.
- Robust design features for survey variations.
- Great free plan.
Cons
- More customization for forms colors/design on free plan.
- Analytics and reporting could be revamped.
- UX could be improved.
Return on Investment
- It helped to determine if our business was going to switch to a new payroll software based on the employee feedback of whether one of its main features would actually be wanted or not.
- It helps to improve individual instructor's classes based on survey feedback from our clients.
- It helped us to gauge the interest in whether or not a pool of people wanted to become instructors.
Alternatives Considered
Jotform
Other Software Used
Mailchimp Transactional Email (Mandrill), BambooHR, TalentLMS
Usability
Only 2 devices per account?!
Use Cases and Deployment Scope
We survey students after course completion.
Pros
- Recipients don't have any complaints
Cons
- Number of devices is incredibly limited
Return on Investment
- Know you can only have 2 devices on an account, and price shop accordingly
Usability
[In My Opinion, I Think They're] Frauds - [I believe You Should] Be Careful [of] the Renewal Conditions
Use Cases and Deployment Scope
[In my experience,] the SurveyMonkey team decided to push through the renewal without our consent, and [I believe they] are now providing false information concerning the renewal conditions. [In my opinion, you should] please note that their conditions do not respect Consumer Laws. [I feel that] this is considered fraud. [Because of our experience,] we recently decided to cancel our renewal subscription because our teams using the survey functionalities [feel that] the product [is] archaic and very costly for what it provides. [I believe] other products in the market do a better job for less. We are now turning to other products and companies that are worthy of our business. [Personally,] we do not tolerate fraud and misuse of consumer conditions.
Pros
- Building a question
Cons
- [I believe that the] renewal conditions [could be done differently].
- [I think that the] survey functionality beyond the questions [is] archaic and dysfunctional.
- [In my opinion, the] graphs are rudimentary and are not usable when presenting results.
Return on Investment
- [In my experience, the] data is very hard to manage to help bring [it to a] consensus. For a 5 minute survey, [I believe there is] too much work outside of the application [that] has to be done to reconstruct the data.
Alternatives Considered
Microsoft BI (MSBI) and Microsoft 365 (formerly Office 365)
Other Software Used
Microsoft 365 Business Premium, Altova SurveyMaker, Microsoft BI (MSBI)
Usability
SurveyMonkey is a great value
Pros
- Confidentiality
- Analytics
- Personalization
Cons
- Being able to send reminders to just individuals, not an entire group.
- Being able to sort recipients by date sent.
Return on Investment
- Has helped us make decision[s] on where to make improvements to onboarding.
- Has helped us get a handle on employee satisfaction.
- Has provided valuable insights into employees true feelings on leadership.
Alternatives Considered
Google Forms
Other Software Used
ADP Workforce Now, Slack, Moodle
