I use SurveyMonkey for our market research studies, getting our clients feedback on our services and for any new project to get the insights before we introduce the project to the public, it's very useful and user-friendly.
Pros
Building survey questions
Many options to distribute the survey
Analyzing the survey result
Cons
Building the survey could be easier when moving questions
Putting the questions in specific order takes some time, it can be easier in other softwares
Likelihood to Recommend
When creating surveys, it's very userfriendly where you can copy from any where and paste it to edit on it, also sharing the survey is very easy, where you can create multiple links if you are targeting group of people where you need to divide your responses
We use SurveyMonkey to create and distribute various surveys to our employees to include feedback, DEI, exit questionnaires, etc. Prior to me using this software it was mainly used by our recruitment team, and I created surveys using MS Word. It was rather difficult to distribute surveys to our staff and collect the responses while ensuring identifiable information remained anonymous. We also struggled to get employees to take the time needed to complete them. Since acquiring SurveyMonkey, the process has been streamlined and it has made a world of difference even in the responses that we receive.
Pros
Keeps identifiable information anonymous.
Being able to close the survey at a set time without having to remember to do so.
Takes the guess work out of response collecting.
Makes it easy to categorize responses within the same survey. Being able to add tags to open-ended questions makes it easy for us to identify patterns in responses.
An array of survey options and questions.
An all around great product that meets multiple needs.
Can have multiple collectors for the same survey to included manual input.
Cons
Survey designs. I would like if it offered more options design wise.
Can be difficult to navigate but easy to use for the most part.
Likelihood to Recommend
SurveyMonkey is best suited for you if you find that you are creating multiple survey regularly. It offers a variety of questions and options and is a well-rounded surveying tool. It is not best if you do not create surveys often, typically use the same survey, or looking for software to create quizzes or assessments. Also, if you are easily overwhelmed by too many options, this may not be the tool for you.
VU
Verified User
Professional in Human Resources (501-1000 employees)
It's fine for people who have one office and a very limited number of devices. We have several office and classroom locations, as well as event venues. With our former survey provider, I could login from any device at any of our locations. No issue. I didn't have to lug a laptop around unless it was an event. SurveyMonkey is already VERY expensive compared to our previous survey provider. Now I've learned that with the standard account, you can only login from 2 devices without paying even more for an upgrade. (Even though you are verifying the account via email every time.) I have a tablet and laptop at home, a desktop at two different offices in the state, plus my phone, plus the laptop in our classroom. I can no longer shoot out surveys on the fly as classes are graduating out. It's now something that I have to do from the office, which is a hassle. I wish I knew this before spending many hours designing our survey in SurveyMonkey. We have logins for countless services like this one and we've never had this issue.
We use SurveyMonkey for both gathering feedback from our employees, as well as our clients. It is a great way for us to communicate with and get feedback from employees before making a business decision that may have an impact on them - or just to see how they feel about certain aspects or changes within the business.
Pros
Easy to use interface.
Robust design features for survey variations.
Great free plan.
Cons
More customization for forms colors/design on free plan.
Analytics and reporting could be revamped.
UX could be improved.
Likelihood to Recommend
SurveyMonkey really excels in the survey design aspect of the surveying process. They have so many different question types that you can use to create your questions. The analytics and reporting are basic but ok for those wanting simple insights into their survey answers. Their free plan should suffice for any business that needs the fundamentals of surveying - i.e. survey builder, sharing, and viewing answers.
We were going to use SurveyMonkey to survey our members. As we're volunteer-run, we use free services. SurveyMonkey is bottom-feeding money-grabbing wasters. Their free product only allows 10 results - this was not made clear (and was certainly not the previous situation) when signing up. To now see the additional results we either have to pay over £100 or ask our members to take to time to fill out the survey again on a platform not run by thieves. Not even a free trial period to at least get these results.
Pros
Demand money
Demand money
Demand money
Demand money
Cons
Offer free trial periods
not be tight CU Next Tuesdays
Make it clear the free product has absolutely no uses beyond collecting plans for a family dinner
Remove the free product as it is utterly pointless
Likelihood to Recommend
SurveyMonkey is bottom-feeding money-grabbing wasters. Their free product only allows 10 results - this was not made clear (and was certainly not the previous situation) when signing up. To now see the additional results we either have to pay over £100 or ask our members to take to time to fill out the survey again on a platform not run by thieves. Not even a free trial period to at least get these results.
[In my experience,] the SurveyMonkey team decided to push through the renewal without our consent, and [I believe they] are now providing false information concerning the renewal conditions. [In my opinion, you should] please note that their conditions do not respect Consumer Laws. [I feel that] this is considered fraud. [Because of our experience,] we recently decided to cancel our renewal subscription because our teams using the survey functionalities [feel that] the product [is] archaic and very costly for what it provides. [I believe] other products in the market do a better job for less. We are now turning to other products and companies that are worthy of our business. [Personally,] we do not tolerate fraud and misuse of consumer conditions.
Pros
Building a question
Cons
[I believe that the] renewal conditions [could be done differently].
[I think that the] survey functionality beyond the questions [is] archaic and dysfunctional.
[In my opinion, the] graphs are rudimentary and are not usable when presenting results.
Likelihood to Recommend
[I think that] SurveyMonkey is too basic to actually permit any use. The functionalities that [are] interesting are very costly and [I think that] with the technology evolution of the past 2 years, we consider SurveyMonkey a market lagger.
[Survey Monkey] allows us to conduct quick surveys on employee engagement.
Pros
Employee Engagement
Customer Feedback
Easy to set up
Training feedback
Cons
subscription cost
Social engagement
Data analysis
Likelihood to Recommend
We had a very good experience with our employee engagement. We also have good ease of use with any training feedback. It was a bit of a challenge on the data analysis with customers.
This software is being used by my school district, across all schools, mainly for feedback in professional development classes but also from principals to teachers as a way of receiving multiple feedback.
Pros
Makes it simple to use, answer questions and submit the answers.
Provides good generalizations according to the feedback received.
Is a simple way of accumulating opinions about a variety of topics while not being too invasive.
Cons
Provide some ways to remedy the data accumulated by the administrator.
Making the questions more engaging with a gif or an image to encourage usage.
Keeping the surveys to a minimum of 3-5 main questions is needed in order to reduce the likelihood of non-participants.
Likelihood to Recommend
This software is very well suited for situations where a group of individuals is being asked about their work experience, meeting, professional development, training, etc.. in any way while it is desired by the admin to alter the way content is delivered for better results to educators, etc… This software would be less appropriate in a setting where questions from only a few individuals are taken, making it easier to tell which person likely answered which survey.
I feel that one of the strengths of Survey Monkey is its ability to function in a variety of ways for different levels of users. We use Qualtrics surveys for the vast majority of our organizational needs. Qualtrics is a feature-heavy and robust platform that we have been working with for some time. With that being said many users find the interface too intimidating and prefer to use Survey Monkey. There are people that are familiar with using Survey Monkey outside of the work environment so already have some skill developed on how to create a survey, extract the results, and comprehend the metrics. We largely use Survey Monkey to meet the needs of these users. That isn't to say that in comparison Survey Monkey is featureless and lacks robustness, it isn't. It is a quick, simple, straightforward platform and there is a segment of our populous that appreciates that.
Pros
Allows you to collect responses quickly and easily.
Gives you tools to analyze your results.
Has tools to customize design elements and branding.
Creates PDF of the results for viewing offline.
Has flexible pricing models.
Cons
I find the dashboard a little intimidating and too clustered.
The name of the product sounds so childish and unprofessional.
You will need to unsubscribe from their email communications after you create an account.
Likelihood to Recommend
Frankly, just based on the name alone I dislike using Survey Monkey for use with our external clients. Qualtrics seem better suited and more professional for those situations. Survey Monkey works really well for creating quick surveys that you want responses for over a short period of time that doesn't require a lot of analysis and follow-up with non-participants. I don't like that Survey Monkey advertises for themselves at the end of every survey so that is another reason I do not like them for higher stakes used. If you just want to aggregate opinion and take a temperature check on something Survey Monkey is a great way to do that.
VU
Verified User
Analyst in Information Technology (1001-5000 employees)
We use SurveyMonkey on occasion to administer client satisfaction surveys. In the past, we've also used it for employee satisfaction. It's a very user-friendly application that enables us to quickly create custom questions in a variety of formats and offers solutions for easy analysis of results. It also enables anonymous participation.
Pros
User friendly interface
Good options for customizability in terms of questions format and logic
Decent branding and design options
Good interface for tracking, notifying survey participants, and analysis
Cons
More design customizability would be nice
Likelihood to Recommend
Survey Monkey is certainly the industry leader for the custom online survey space. For general clients or employees, the survey needs to use common question formats like multiple-choice, short answer, long answer, ranking, etc., it fits most use cases. For UX research where you're looking for more web design-specific feedback, there are probably some better tools available.