Flexibility for customization as per business needs
Integration capabilities with S/4 HANA
Promotions and Discounts
Unified shopping experience - Online and Mobile
Cons
Standard in-built reports for admins like Order details, Dispatch details, Customer master, Inventory report (Sold and unsold items). All reports in tabular format like we have in SAP S/4 HANA ERP
Standard Dashboard for Admins showing top customers, top selling SKUs, Most searched products
Simple yet detailed report on integration failure logs which admins can read and understand the problem statement. Hints on resolving the issue.
Objectwise change log report for particular date range
Backoffice should be made simple for use. As of now admins struggle to find the information. Navigation is very poor in backoffice.
Likelihood to Recommend
VU
Verified User
Team Lead in Manufacturing (Mining & Metals company, 5001-10,000 employees)
End to end B2B and B2C ecommerce website for Retail, Automotive domain customers. This also includes integration to other SAP products using Datahub or SAP cloud platform integration. Business problems include - New greenfield commerce website or upgrade of existing website due to performance constraints. Scope includes estimation, discovery, refinement , agile development and training.
Pros
B2B Commerce Handling
SAP suite Integration
Product Catalog Handling
Price and Order Management
Cons
Spartacus Raodmap
Composable Architecture
Agile development and deployment
Likelihood to Recommend
Well suited for B2B commerce, big scale customers with existing products from SAP already in use due to seamless integration possibilities. Less appropriate in case of customers with lower budget and no existing SAP products. Also costly license and limited requirements may lead to customer choosing a low fee ecommerce product in market.
VU
Verified User
Consultant in Information Technology (Mining & Metals company, 501-1000 employees)
ECommerce solution to connect with customers with one of the product lines. The integration with SAP S4/HANA facilitates ease of data integration between SAP Commerce Cloud and SAP S4/HANA. The solution helped the organization to provide a best in class self-service portal to customers to connect to customized B2B solution offerings of the organization. The ability of the customers to manage the orders effectively with this tool is a great feature. The solution helped the organization to improve and enrich customer service and service delivery of the products and service.
Pros
Enhanced self service portal for customers
Seamless integration
Availability of industry specific prebuilt accelerators
Availability of the solution in cloud
Highly scalable solution
Cons
Lack of experts with SAP commerce cloud in the market
Few issues to integration with Office 365
Longer implementation time
Likelihood to Recommend
SAP Commerce Cloud is well suited for large organizations with multiple product and service offerings to effectively handle B2B integrations, order management, and better customer engagement. May not be suitable for smaller organizations due to the complexity to implement the solution and sustain it.
VU
Verified User
Manager in Finance and Accounting (Oil & Energy company, 10,001+ employees)
