SAP Commerce Cloud

Score7.9 out of 10

184 Reviews and Ratings

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Categories & Use Cases

Media

Screenshot of the Product Cockpit for managing catalogs, categories and product content

Screenshot of Order Management Capabilities including sourcing and allocation rules

Screenshot of commerce sites on two different mobile devices

Screenshot of a landing page from an e-commerce site

Screenshot of a web page with product categories and search results from an e-commerce site

Screenshot of headless commerce storefronts

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Screenshot of the Product Cockpit for managing catalogs, categories and product content

Branding
Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)
Category average: 7.8
Shipping
Includes tools or integrations for order fulfillment of physical products.
Category average: 7.8
Visual customization
Users can customize the look & feel of the storefront; storefront is visually attractive.
Category average: 7.9

Mobile storefront
Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.
Category average: 8
Personalized recommendations
Display or recommend certain products depending on the customer’s identity or shopping/browsing history.
Category average: 7.1
eCommerce security
Security measures are in place to prevent a breach of sensitive payment information.
Category average: 8.3

Most Frequent Users

Top 3 industries using SAP Commerce Cloud.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Manufacturing

23.0%

247 installations of 1,074

#2 most frequent

Professional, Scientific, and Technical Services

22.5%

242 installations of 1,074

#3 most frequent

Retail Trade

7.7%

83 installations of 1,074

Pros

Comprehensive e-commerce features for product, customer, and order management
Robust data management and seamless integration with ERP systems
Scalability to support complex B2B and B2B2C business models

Cons

High resource intensity impacting performance, especially with complex promotions
Significant cost and pricing concerns for the solution
Complex and time-consuming customization and integration processes

Pranay Patra

Senior Quality Assurance Engineer in Engineering at Dicks Sporting Goods (201-500 employees)

Use Cases and Deployment Scope

SAP Commerce Cloud is the one stop solution for taking the business online very quickly. No need to built it from scratch , just modify according to the business process and you are ready to go. The analytics is awesome where we can get the customer interest as well as the behavior where we can see the how customers are interacting with the cart, the Wishlist. Also targeted notification and user specific notifications can also be sent to attract more traffic and more engagement.

Pros

Enhanced analytics for understanding user engagement
ready to go system with 0 downtime
targeted notification as well as user specific notification for more engagement

Cons

costly system
complicated system for creating master data, migrating master data
the learning curve is so low for the complicated system when it's about backend

Return on Investment

Ready to go, so that less time in SDLC cycle
well integrated to legacy systems and SAP ecosystems
Single source truth of master data, in S/4 HANA server where accessing single source data makes the analytical data more specific and accurate

Usability

Other Software Used

IntelliJ IDEA

Verified User

Manager in Product Management (10,001+ employees)

Use Cases and Deployment Scope

We leverage SAP Commerce Cloud to support our Digital online web experiences and commerce self-services. Which is critical for our customer base.

Pros

Business functionality and solutions to enable complex customer transactions
OOTB functionality to avoid over customization
Integrations and standards

Cons

Not yet Composable
Search Engine and Product Information Management

Return on Investment

Supporting the scale of our businesses has produced great ROI and customer experience

Usability

Adrian Samaniego

IT Director in Information Technology at Van Marcke Trade Supply (51-200 employees)

Use Cases and Deployment Scope

We required a PIM to begin creating an E shop. SAP Commerce Cloud gave us the solution that we needed that easy integrated into our ERP SAP ECC

Pros

Building out Classifications
Mass changes to our facets
Easily see the images tied to the products

Cons

The interface can be a little snappier
More versatility in the Solr index
Cleaner hierarchy to the classification

Return on Investment

It made it easier to know what each of our stores have in stock
Realtime pricing for our customers
Ease of recognizing products for our customers

Usability

PRANAY PATRA View profile

SENIOR ENGINEER in Information Technology at ASCENDION ENGINEERING PCT LTD (501-1000 employees)

Use Cases and Deployment Scope

SAP Commerce Cloud is actually quick and one stop solution for businesses to operate from web, mobile or even at retail store. The best part of SAP is you are a inclusive part of SAP ecosystem where you can easily segregate your data for various analytics and operational purpose for better business optimization.

Pros

it has comprehensive features like product information management, customer segregation, order management and reporting.
It can have all the data at one place even if business is operating from online e-commerce store or from retail store.
We all know about the innovation, the optimized system , the security and the easiness of integrating any sap product to sap ecosystem.

Cons

The advantage is also a room, like we really need sap eco-system for better output. Standalone running SAP product is very hard
Obviously costly
maintenance and the customization is really tedious job

Return on Investment

omnichannel for mobile, web , retail stores solution at one place drives ROI for business to manage it properly
advanced integrated analytics for each customer to understand individual customer to show personalized product recomendations
operational efficiency by integrating to sap ecosystem helps in scalability.

Usability

Brian Wemple

SAP Technical Manager in Information Technology at FFF Enterprises, Inc. (501-1000 employees)

Use Cases and Deployment Scope

FFF Enterprises, Inc. is a biopharmaceutical distributor. We allow our downstream customers to order on-line via SAP Commerce Cloud.

Pros

Integrates with SAP S/4HANA
Robust for e-commmerce

Cons

Distributive Server Performance

Return on Investment

Initial reaction was very positive with our customers

Usability

Alternatives Considered

Magento Open Source

Other Software Used

Salesforce CMS

Salesforce Commerce Cloud

Adobe Commerce

Shopify

SAP Commerce Cloud

What is SAP Commerce Cloud?

Categories & Use Cases

Media