#1 most frequent
United States of America
81.0%17 installations of 21
What is RingEX?
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
Categories & Use Cases
Videos
Top Performing Features
Audio conferencing
Audio conferencing credentials for all on the system.
Category average: 8.5
Mobile app for Android
Android app
Category average: 7.8
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.3
Areas for Improvement
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 7.9
Video screen sharing
Users are able to share their screens with other meeting participants on video conference calls.
Category average: 8
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7.7
Who Buys & Uses RingEX
#2 most frequent
Canada
9.5%2 installations of 21
#3 most frequent
Australia
4.8%1 installation of 21
Pros
- Enables remote work through a unified communication platform accessible from multiple locations.
- Provides automation and efficiency gains in business communication processes.
- Offers positive customer service experiences, as reported by multiple reviewers.
Cons
- Customer support can be problematic, with reports of unhelpful agents and unresolved tickets.
- Integrations with other platforms, such as MS Teams, have limitations.
- IVR and call queue functionalities of the phone system are limited or require expensive add-ons.
RingEX solves problems.
Use Cases and Deployment Scope
RingEX is a true all-in-one solution for business communication. We now have 1 app for chat, video meetings, phone calling, fax, and text messaging. Setting up a new user and making day-to-day changes is also easy. We no longer need to manage multiple systems.
Pros
- HD Phone Calls.
- Video Meetings.
- Voicemail transcription.
Cons
- SMS registration may take a while to get approved.
- The desk phone cannot be fully controlled by the app yet.
- Setting up holidays for multiple sites has to be done manually.
Return on Investment
- Cost savings due to app consolidation.
- Cost savings due to everything is in the cloud.
- Increased productivity by giving callers self-service options before sending to an agent.
Alternatives Considered
Dialpad Connect, Microsoft Teams and Zoom Phone
Other Software Used
Microsoft Teams, Salesforce Experience Cloud, Microsoft 365
RingEX Review
Use Cases and Deployment Scope
We operate a 24 hour a day call center, and wanted to streamline our business. We were using Vonage before, but it was extension based, not user based. With RingEX we are able to run reports, and get a better handle on our customer service.
Pros
- Call Queues
- User Setup
- Reports
- Phone recordings
Cons
- AI
- Too many emails
Return on Investment
- AI receptionist is saving us $1500 a month, from previous vendor.
- Increased productivity, with ring sense we can have it auto record phone calls with keywords that matter to us.
Alternatives Considered
Vonage Business Communications
Other Software Used
Microsoft Teams
Reporting with RingEX
Use Cases and Deployment Scope
I use RingEX to prospect new clients and follow up with existing ones. Also, I use it for cold calling for new leads. It's the communication tool that identifies and integrates perfectly with our CRM and allows our job to be easier when it comes to dialing.
Pros
- Integrate with CRM
- Identify contacts
- SMS with clients
Cons
- Integrate with Whatsapp
- Send automated voicemails
Return on Investment
- Cost efficient
- Recordings help for feedback
- Voi makes communication seamless
Alternatives Considered
Webex App
Other Software Used
Webex App
RingEX is a great product
Use Cases and Deployment Scope
The RingEX phone system enables all our phone interactions, and the AI components help us take better notes and keep our documentation up to date in ways we could not do before. Being able to receive calls anywhere and switch from a desk phone to a cell phone when on the move, or to work on calls with the desktop soft phone, helps keep everything efficient.
Pros
- call quality
- AI components
- ease of configuration
Cons
- RingEX could make it easier to hide functionality that is not in use because we are using other options - Teams for messaging, etc.
- Because I have multiple RingCentral accounts it could be easier to switch between accounts with out logging in every time
Return on Investment
- RingEX gave us cost savings over prev vendor that had lots of cost upgrades while we were with them
- RingEX helps us achieve greater client satisfactions by having options to expedite calls and handling calls based on customer number
Alternatives Considered
GoTo Connect, Nextiva and 8x8 Work
Great for business.
Use Cases and Deployment Scope
I would highly recommend using RingCentral. Their support is top-tier and very responsive. Always happy to help and easy to call in. They will solve the problem with you on the first call. Good communication on any updates. Keeping compliance on text messaging. Always keep the software updated.
Pros
- Customer Service.
- Phone Set Up.
- Creating a new user for new employees.
Cons
- Portal layout.
- Navigating the portal.
- Setting up Out of Office voicemails.
Return on Investment
- Work from home for those employees.
- Cost Savings.
- User friendly app.
Other Software Used
Salesforce CRM Analytics, Salesloft, Salesforce Data Cloud
