RingEX Reviews and Ratings

Use Cases and Deployment Scope

We use RingEX all along the organization for communication with external people: tenants, vendors and owners. It’s a great product to have a job phone number and don’t need to give your personal number. As well we use it for remote workers who don’t live in the US. It also allows us to structure our phone tree and with the routing features we ensure incoming communications reach the right person directly. RingEX also is a powerful tool for leadership since it provides detailed call analytics, helping managers measure response rates and times.

Likelihood to Recommend

RingEX is a powerful tool for scalable infrastructure for multi-market growth and to communicate with people outside the organization. The AI feature is great for taking notes of the calls and remind you what you agreed to do after the call. It’s less appropriate for internal communication, but it also works.

Use Cases and Deployment Scope

RingEX is our phone system. We have been virtual since 2013; before it was cool, we knew we needed a cloud-based phone system. We went through a few of them until a few years ago when our MSP recommended RingCentral. RingEX is a compelling platform for intra and inter company communication. It's a platform that manages our calls, IVR, SMS traffic, intra-company messaging, audio and video conferencing, and all of our needs.

Likelihood to Recommend

A basic phone system with all of the "extras" makes a small business look much more significant. Their growth into AI features is fantastic and can be used to reduce the effort of call management dramatically. While pretty much like all of them, voicemail is easy to work with. You'd probably need an administrator to manage personnel changes in a larger environment.

Use Cases and Deployment Scope

Customer support is awesome. There is always someone willing to help 24 hours a day. The reporting is better than average; and I really like all the metrics such as handle time, inbound vs outbound, and the data trends over days, weeks, months. The service is very reliable and we had more issues with our own internet service provider than with RingEX going down or stalling out on us which rarely if ever happened.

Likelihood to Recommend

Call Center use is great if you only have one rep but is best suited for many representatives. I don't like the instant messenger however because it can be tempting for reps to play during calling hours. As far as inter-office calling, we never needed that feature since we had separate phones for all our desks.

Use Cases and Deployment Scope

RingEX is our phone system at our Headquarters office. With the calling and texting abilities. it outpaces any traditional office phone. Internal messaging and embedded video conferencing solutions just make the RingEX an excellent choice for a VoIP solution. We have been using RingCentral services since 2019. Benefits include having our phone system with us wherever we are, making remote work more feasible, the mobile app gives employees another way to stay connected with the team when they are out of the office, conference calling and video meetings are embedded in a single solution.

Likelihood to Recommend

This solution is well suited for small office teams or large companies with call centers. Or anyone who needs a robust VoIP system.

For people looking for a simple phone solution, there may be better options out there.

Use Cases and Deployment Scope

We use RingEx for all communications: calls, texts, meetings, and chat. We have roughly 250 users who are spread across the country. This product combines all of those features into one app, regardless of where users work from.

Likelihood to Recommend

RingEX is well suited for a widely distributed workforce, where users can leverage the apps and internet-connected desk phones.

Use Cases and Deployment Scope

Business VOIP phone system. Have 3 staff, 3 dedicated lines, and using call routing to manage call handling during different hours of the day. Also used for internal team messaging, as well as customer texting.

Likelihood to Recommend

RingEX is a good fit for a growing team looking to streamline their call center. Very reliable service, but at a higher cost than others. If reliability is a priority, this is a solid fit. Also, lots of ways to customize the experience. Takes a bit of technical know-how to get everything set up, but I had a mostly positive experience working with their support team to resolve issues.

Use Cases and Deployment Scope

We use RingEX for our phone system. We have multiple offices with different phone number and extensions that we use.

RingEx allows us to have multiple numbers ring though the same system, and provides callers with the ability to selection the department, extension or office they are trying to reach.

Likelihood to Recommend

The ability to make changes on demand to the system is my favorite feature, if we need to add and extension, or change a department option, or office hours all of this can be completed through the system and updates in Realtime.

We do not use the video call option.

Use Cases and Deployment Scope

Our company uses RingEX daily, and are completely satisfied with the customizability of the service. We are able to edit open/closed hours easily for holidays and days our business is closed. Calling support is never a hassle, and they have always been able to answer my questions fully and clearly within one call.

Likelihood to Recommend

Our company often has to change or update our settings to reflect changes, new hires, or closed dates / hours. RingEx has made it a fairly easy learning experience, and support has always been able to answer any questions I may have for them. I would highly recommend RingEx to a colleague.

Use Cases and Deployment Scope

We use it for our main phone needs. We don't have landlines and we love the ease of use of this product.

Likelihood to Recommend

We have had excellent experience with their customer service department. The ease of the chat as well as the courteous employees have been a great plus for this organization. The product works so well in our environment as we communicate with many customers and don't want to hand out our personal cell numbers.

Use Cases and Deployment Scope

RingEX addresses our communication needs for calling customers, receiving customer cells and messaging between employees. Use of these communications are frequent and daily. These communications allow us to be in touch with clients and be on the same page together as co-workers. Generally, this product is used often on every working weekday.

Likelihood to Recommend

It is well suited in maximizing all of the communication needs and uses necessary, it does a basic yet effective job of calling and messaging. It is less appropriate for those who are cost considerate, expect all of the features for a basic package, and expect features that are updated often.