Cisco Unified Communications Manager (Call Manager)

We use Cisco Unified Communications Manager as our Internal UC and collaboration infrastructure for our Voice Needs. Cisco Unified Communications Manager allows for an Enterprised-Grade with full security layers for communications for all our employees. Key problem that its solves is for multi-device support no matter where I am or what device I am using such as Mobile Phone, Mobile App, Softclient for PC, SIP endpoint, etc.

• Supports 3rd party SIP trunking that allows flexiblity
• MS Teams integration whereas, we can leverage the Cisco Unified Communications Manager trunks for Direct Routing (trunking)
• Provides the extra layer of survivability with a redundant infrastructure (geo) which allows for business continuity in case of outage

Avaya Aura, Avaya Call Center Elite and Avaya IP Office

Five9, Avaya IP Office, Cisco Meraki Dashboard

I work for Spark NZ which is a Service Provider. We have 20 plus customers using Cisco Unified Communications Manager. It is a solid call control platform which has efficient call distribution and facilities like Hunt Group and Pick up Groups. Cisco Unified Communications Manager also has basic que facility which supports customers with mini contact center type of work environments. Cisco Unified Communications Manager is very secure compared to other platforms in the market currently.

• Secure call control platform which our customers trust
• Feature rich for any type of customers
• Great functions on Cisco phones connected to Cisco Unified Communications Manager

Cisco Unified Border Element (CUBE)

Cisco Unified Border Element (CUBE), Webex Calling, Webex App

Cisco Unified Communications Manager is a terrific solution for general business communications. It is ideal for midsize businesses, but should be compared to many of the other VoIP solutions. Overall, it is a good solution if you are primarily a Cisco network shop and prefer to have an all Cisco solution. It does have good powerfail support with power over ethernet to a wide variety of phones

• Clients love the quality of the solution
• Their customers appreciate the professional image
• The sound quality is excellent

Avaya IP Office

I actively use Cisco Unified Communications Manager for 6 years in my own company and also deployed it more than 20 times. It is used mainly for registering cisco phones mgcps and also 3rd party sip phones. Ip telephony is very common in whole world and CUCM provides best experience in this sphere.

• Phone depreciations occure very rare and this is very important for the customers
• System requirements are very low and this makes customers happy too
• Services can run almost for 2 years without restarting.

Avaya Aura and 3CX

Avaya Aura, 3CX, Grandstream UCM series IP PBXs, Yeastar P-Series PBX System

Problems?? Nooo, This is a very robust and stable solution, the problems are very minimal.

• Only requires upgrading software on the server platform, thereby avoiding expensive hardware upgrade costs.

• You can get preinstalled with software.
• Its interface provides access to html and online help for users and administrators.
• You can upgrade while they continue to process calls.
• Upgrades take place with minimal downtime.

Sangoma Asterisk (formerly from Digium), MetricStream Business Continuity Management (BCM) and Polycom RealPresence Group Series

Sangoma Asterisk (formerly from Digium), Polycom RealPresence Group Series, MetricStream Business Continuity Management (BCM)