8x8 Work

We use 8x8 Work as a soft phone and for some queue needs. We use Users, Ring Groups, Call Queues and Auto-Attendants. The largest use case is just soft phones that act as virtual desk phones. The majority of our providers and staff use 8x8 Work regularly for external communications.

There are a few teams that have queues tied to dedicated phone lines and/or are destinations from our auto-attendants/IVR menus.

RingEX

ManageEngine Endpoint Central, Trend Micro Worry-Free Services Suite, Google Workspace, 8x8 Contact Center, Atlassian Jira, Atlassian Confluence, KnowBe4 Security Awareness Training, KnowBe4 Compliance Plus, Virtru, athenaOne

I use 8x8 Work for my main phoneline. The app works on my mobile and allows me to work anywhere using a London number. I used the app on my Thai phone (Samsung) while working remote in Thailand for 2 years - without any issues. I was even able to set it up from outside the UK and deal with my UK clients from there. The cost was really low and it only took a few hours to provision a number.

Azure SQL Database

We use it for our main phone system, IVR (auto attendant), as well as several extensions, fax management, meetings (dont like zoom), and some SMS. without 8x8 Work our calls would just come in without being filtered and not to the correct person we also map calls differently based on schedules, day and time. this allows us to be efficient and professional. We now have a presences that gives us legitimacy. They have the ability to provide very complex workflows for the phone system, all included for the rate, unlike others which you pay for every feature. Great for the small business and robust enough to handle large contact centers. Their customer support was very helpful when we needed them. Once up and running we've never had an issue with their servers, phone audio smooth and full, calls never drop. Great value for the cost, they have different packages that have unlimited long distance to a selection of countries. you can have different packages for different phone lines, which is great as we have some lines that need Asian countries and others just Canada and US which reduces costs.

Vonage Business Communications

Odoo, Apple Numbers, OneDrive, Google Sheets

For large and small businesses alike, 8x8 Work creates a feel of professionalism without the need for complicated systems. As a company with staff and agents all over the US we are connected like we are cubicles apart in everything from phone extensions to company chat. Make your large company feel intimate and your small company feel large.

Proposify, Calendly, Zoom Workplace, EspoCRM

We initially engaged with 8x8 upon starting the business as we needed a platform that anyone could use from various locations. There are many features of 8x8 that have worked well and some have been challenging. Being able to create a queue, accept faxes, use both the desktop and phone applications have all been very helpful. I use the text feature often too. The stability of the platform has been challenging -not always but with some interruptions that have disrupted business on a short-term basis. I've had a few times when customer service would address the issue promptly and others that took repeat calls -and with having to review and bring someone up to speed on what help was needed or what the issue was. Overall it has been much better than other platforms from what I have seen and provided our organization with the ability to grow. I would recommend considering this platform if you are seeking a system to connect your organization.

Google Ads, HubSpot CRM, Acuity Scheduling, a Squarespace company