Paligo

Score9.4 out of 10

39 Reviews and Ratings

What is Paligo?

Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.

Categories & Use Cases

Media

some of the integration options in Paligo

multi-channel publishing options in Paligo

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Robert Pruden View profile

Senior Content Manager at Everline Compliance (51-200 employees employees)

Use Cases and Deployment Scope

Content management to develop, and publish regulatory compliance documentation. Addresses the turn-around time needed to publish documentation to provide to the customers. Needed the ability to reuse content, a method to organize content, and an easy method to have content reviewed.

Pros

Ability to re-use content.
Ability to filter content to specific needs.
Ability to tag content using variables.

Cons

Better table functionality.
Move variable table buttons to prevent scrolling to add new variables.
Ability to locate profiles when a change is needed.

Most Important Features

Re-use content.
Filtering (profiling).
Easily publish manuals in multiple formats.

Return on Investment

Reduced time in publishing content and number of personnel needed.
Excellent collaboration when SMEs need to provide content, review, and approve documentation.
Easily managed by one person while allowing multiple users access to perform their job tasks.

Usability

Other Software Used

Microsoft 365, Egnyte, Adobe Acrobat

Jan Bohman View profile

Senior Technical Writer in Research & Development at Devyser (51-200 employees employees)

Use Cases and Deployment Scope

We use Paligo mainly for making instructions for use at the moment. Translation administration included.

Pros

GUI
Filtering
Taxonomies
Image handling

Cons

Want have a more hard version handling; workflow via a baseline
Possibility to export and save all preferences made for PDF rendering

Most Important Features

Re-use of objects with simplicity
Support for unlimited languages
Easy to learn and understand in a relatively short time

Return on Investment

We are quicker to produce a very complex user manual and we believe our products are quite complex to describe
Re-use to a very high extent, almost 60% more or less guarantees that we reduce the risks by reusing already approved content to a large extent
Check-in and check-out of objects is done easily and there is no or very low risk of mistakes due to several people working at the same time

Usability

Alternatives Considered

MadCap Software, PTC Arbortext and Adobe FrameMaker

Other Software Used

Adobe Acrobat, Adobe Illustrator CC, Adobe PhotoShop, Adobe InDesign

Tim van Kester

Technical Writer in Marketing at TOPdesk (501-1000 employees employees)

Use Cases and Deployment Scope

As a software company that creates software for all kinds of businesses, we want our documentation to be easily available to customers. This documentation consists of product-related content; how to use and set up TOPdesk. We use Paligo to manage the content of this documentation and to publish it to a help center.

Pros

Good editor
Great support
Easy to manage the application
No performance issues
Good templates to quickly make your content publishable

Cons

Our HTML5 publication needed some accessibility improvements
More options to grant specific permissions to users
Would like a way to easily create a translation file with only the changed topics

Most Important Features

Content reuse
Translation Management
HTML5 publication

Return on Investment

Much less resources and time needed for application management
Public documentation

Usability

Other Software Used

Crowdin

Ann Dahlberg View profile

Technical Documentation Team Manager in Marketing at Piab AB (1001-5000 employees employees)

Use Cases and Deployment Scope

Creating technical documentation for our customers has dramatically improved since we started working in Paligo. Using topics, and the possibility of reusing content, is a great advantage compared to before.

Pros

Reuse
Structure content
Intuitive interface
Great online support

Cons

Difficult to identify which text to reuse if the text is used in many places
Filter columns in a table

Most Important Features

Reuse
Easy to use
Publishing content

Return on Investment

I am sure we will discover other positive impacts along the way, but all the steps in creating technical documentation are so much easier and more fun now. We will be able to save a lot of time when we are up and running 100%.

Usability

Charles Dorsett

Documentation Manager in Product Management at Rapyd (501-1000 employees employees)

Use Cases and Deployment Scope

We use Paligo for our technical documentation (not the rest of our website). This includes:

<ul><li>HTML output for our public website (help center)</li><li>PDF output for selected customers or internal use.</li><li>In the future, we plan to allow users to log in to the doc portal so they see only the documentation that is relevant to them.</li></ul>

Pros

Content re-use
Full flexibility in HTML (and other) output

Cons

In my opinion, the user dashboard has minor issues
In my opinion, reviewing is clumsy - reviewers need changes highlighted and view everything in preview mode only
Better documentation - In my opinion, we have to rely too much on our customer service rep