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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MadCap Flare

    Score9 out of 10
    N/AMadCap Software, headquartered in La Jolla, offers MadCap Flare, a help authoring and technical writing tool featuring onboarding and support from MadCap, and a set of modules for designing advanced guides, aids, and web or application help aids.

    $167

    per month

    Paligo

    Score9.3 out of 10
    N/APaligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.

    $4,800

    per year per seat

    Pricing
    MadCap FlarePaligo
    Editions & Modules
    MadCap Central
    $1,500
    per year
    MadCap Flare
    $1,999
    per year
    MadCap AMS
    $2,999
    per year
    Professional
    from $4800
    per year
    Business
    Contact Sales
    per year
    Enterprise
    Contact Sales
    per year
    Offerings
    Pricing Offerings
    MadCap FlarePaligo
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsIncludes a 12-month Platinum-level Maintenance Plan.
    More Pricing Information
    Community Pulse
    MadCap FlarePaligo
    Considered Both Products
    MadCap Software
    No answer on this topic
    Paligo
    Chose Paligo
    I was working with 10+ CMS:es (list here is not possible choose them from) “all my active work life” and Paligo GUI is unique: No or very few systems of this complexity have a rational GUI. Paligo stands out here and is very user friendly! When it comes to style sheets and …
    Incentivized
    Chose Paligo
    Simpler, more aesthetic and clean, easier to use, inherent design that molds the user based on section limitations, etc.
    Incentivized
    Chose Paligo
    All the positives described in previous answers
    Incentivized
    Chose Paligo
    Paligo is way easier to use than Flare.
    Incentivized
    Chose Paligo
    Paligo gives you the benefits of a fully integrated XML content database, making the whole package much easier to setup and use than a system using Oxygen. It's much easier to set up and far less expensive than Adobe's XML offerings. The cost is comparable to MadCap, but all …
    Incentivized
    Chose Paligo
    Paligo is a different league. Cloud based for easy access and collaboration from anywhere. Great taxonomy and HTML5 features.
    Incentivized
    Chose Paligo
    We moved from Flare to Paligo. One of the main reasons was the fact that Paligo is a cloud product. Collaboration with anyone outside of our team was more difficult with Flare. Also, maintaining a server for Flare content was going to become an issue, and overall I felt the …
    Incentivized
    Chose Paligo
    They are both good documentation options, but the cloud-native capabilities and intuitive UI of Paligo, plus it's ability to produce excellent output for both PDF and HTML5 were the main reasons I chose Paligo. I am very satisfied with my choice.
    Incentivized
    Chose Paligo
    We selected Paligo over the alternatives for a variety of reasons:
    It was cloud-based (usable on a Mac)
    It had the features we needed: Content reuse Variables Easy restructuring and maneuverability of content
    Incentivized
    Chose Paligo
    Intuitive cloud-native tool based on XML that does true single-sourcing - not one of these other competitors has this unique combination.
    Incentivized
    Chose Paligo
    Paligo is the only structured authoring tool that natively publishes to Zendesk. My team is forced to publish to Zendesk, so this was easy.
    Incentivized
    Key User Insights
    Would buy again
    80%
    Would buy again
    4 Answers
    100%
    Would buy again
    28 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    23 Answers
    Happy with the feature set
    80%
    Happy with the feature set
    4 Answers
    100%
    Happy with the feature set
    28 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    20 Answers
    Implementation went as expected
    No answers on this topic
    87%
    Implementation went as expected
    20 Answers
    User Ratings
    MadCap FlarePaligo
    Likelihood to Recommend
    8.2
    (5 ratings)
    9.4
    (31 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (3 ratings)
    Usability
    6.4
    (2 ratings)
    8.2
    (24 ratings)
    Support Rating
    -
    (0 ratings)
    8.9
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (1 ratings)
    User Testimonials
    MadCap FlarePaligo
    Likelihood to Recommend
    MadCap Software
    No answers on this topic
    Paligo
    No answers on this topic
    Pros
    MadCap Software
    • Single-sourcing
    • Branching (GIT)
    • Publishing and hosting
    Read full review
    Paligo
    • The review mode is super convenient. Comparing a snapshot of the previous versions with the current one clearly outlines the respective changes and reduces the necessary content to review tremendously.
    • The option to reuse text fragments is another handy feature. Text fragments will be updated whenever the original text fragment is altered is also extremely helpful.
    • Managing a content's structure was never easier. An intuitive drag & drop functionality allows you to design your document's structure however you like.
    • You can also fork content, in addition to reuse text fragments. This is another helpful option that no longer requires you to create repetetive chapters over and over.
    Incentivized
    Read full review
    Cons
    MadCap Software
    • I use it on a mac with windows parallel and it can be so buggy and laggy.
    • I would love it if the software was entirely cloud-based, like Google Docs.
    • Reviewing in Central is not a good experience, need better review functionality.
    Incentivized
    Read full review
    Paligo
    No answers on this topic
    Likelihood to Renew
    MadCap Software
    No answers on this topic
    Paligo
    Paligo single-sources beautifully. Allows for customization. Has the best translation features. Has the best support services.
    Incentivized
    Read full review
    Usability
    MadCap Software
    No answers on this topic
    Paligo
    No answers on this topic
    Support Rating
    MadCap Software
    No answers on this topic
    Paligo
    All the support requests I've submitted have been resolved in one way or another. Sometimes it takes some back and forth, which is to be expected. This is where being on a different continent becomes a drawback. Since we became Enterprise users, we've also had an additional level of help and support from a dedicated account manager in the US, and the resolutions seem to come more quickly
    Incentivized
    Read full review
    Implementation Rating
    MadCap Software
    No answers on this topic
    Paligo
    Everything went well
    Incentivized
    Read full review
    Alternatives Considered
    MadCap Software
    No answers on this topic
    Paligo
    No answers on this topic
    Return on Investment
    MadCap Software
    • We haven't measured this specifically
    Read full review
    Paligo
    • I am not involved in the financial decisions for my company regarding Paligo; the decision to migrate our content to this environment predates my hiring. However, I know that the migration effort from WordPress to Paligo was an initially heavy lift, but any content migration effort would be. I believe that ultimately, getting our content out of WordPress was a positive move, and I look forward to seeing what Paligo will help us accomplish in the future. Sorry, no hard numbers from me. :)
    Read full review
    ScreenShots

    MadCap Flare Screenshots

    Product screenshotProduct screenshot

    Paligo Screenshots

    Screenshot of branching in PaligoScreenshot of conditional filters in PaligoScreenshot of the contributor editor in PaligoScreenshot of some of the integration options in PaligoScreenshot of the main editor in PaligoScreenshot of multi-channel publishing options in Paligo