Paligo Information Reviews & Insights

Score9.4 out of 10

39 Reviews and Ratings

Community insights

TrustRadius Insights for Paligo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Content Reuse Capabilities: Users have praised the platform for its robust content reuse capabilities, enabling them to efficiently repurpose and recycle content across multiple projects, saving time and effort in the process. For instance, users can easily leverage existing content to create new materials without starting from scratch.

User-Friendly Interface: Reviewers laud the platform's user-friendly interface, noting how it simplifies tasks such as filtering and managing taxonomies, resulting in a smoother workflow and improved productivity. The intuitive design allows users to navigate seamlessly through different functions and features.

Excellent Customer Support: Customers highly appreciate the excellent customer support offered by the platform, emphasizing that responsive assistance is consistently provided for various content-related needs, contributing significantly to their overall satisfaction. Whether troubleshooting technical issues or seeking guidance on optimizing content strategies, users value the prompt and knowledgeable support team's help.

Paligo Reviews

12 Reviews

InformationComputer Software9Internet2Writing & Editing1

Authoring Muscle without the Tech Tantrums

Rating: 10 out of 10

Incentivized

August 28, 2023

Use Cases and Deployment Scope

Our documentation department made a switch to Paligo from AuthorIt, hoping to: improve the quality of our outputs (html, pdf) streamline authoring processes simplify authoring tool maintenance unify tools and processes across company branches. All these goals have been met with Paligo. We use Paligo to create manuals (admin, end user) for our new products, plus we have selectively imported some key legacy content.

Pros

structured authoring, element attributes
layouts administration, output consistency
great support team

Cons

keyboard shortcuts/key commands: consistency of the existing ones + ability to assign custom key commands
navigation in the content manager: shortcut keys, expand/collapse all, remember position, filtering
more features for tables, e.g. table templates

Likelihood to Recommend

If what you want is common sense, streamlined authoring, you should definitely consider Paligo. Its approach is structured but not over-structured, so it is likely to appeal to a broad range of users. It is probably not targeted at overly nerdy users but these types should not be writing manuals in the first place. From a large company's point of view, Paligo is a great tool to standardize internal processes and unify documentation outputs.

Verified User

Employee in Research & Development (Computer Software company, 201-500 employees)

Vetted Review

2 years of experience

Paligo the platform and Paligo the people are the real deal

Rating: 10 out of 10

Incentivized

August 25, 2023

Use Cases and Deployment Scope

We needed to scale our efforts in documentation through content creation and process management, improve our offering to our user base, and manage translations. Paligo helped us address all these issues, and more. In terms of scope, our entire user base of approximately 5000 people will get direct access to the content we manage in Paligo. Internally we started to use Paligo through our Customer Success department, and now our product and development departments have become very familiar with this first class CCMS. Consequently, we are able to integrate content we create in Paligo into our own product, via very easy to use element attributes in Paligo. So now our user base can access our content via the internet, and our product. I have to say, our work was made very easy with the excellent, direct and proactive CS team (and more) of Paligo. This has been a very happy experience.

Pros

Content creation
Content management
Content reuse
Content versioning (this is a dream)
Content translation
Content presentation
Customer support

Cons

Paligo offers a comprehensive theme and style management editor, but you need to be a proficient user of CSS and associated to work this well.
Access rights to content for normal users could be broadened.

Likelihood to Recommend

I think Paligo should be considered a strong competitor to Zendesk's Guide. I believe this platform is a good fit for Marketing campaigns, Knowledge Management, Sales and the integration of many 3rd parties. It is not a content/product/team management tool, and so would not be a good replacement for something like Confluence and its related 3rd parties.

Verified User

Manager (Computer Software company, 5001-10,000 employees)

Vetted Review

2 years of experience

Paligo delivers

Rating: 8 out of 10

Incentivized

December 20, 2022

Use Cases and Deployment Scope

We use Paligo to generate all external-facing, technical documentation, including hardware manuals, software reference material, and training material.

Pros

Content reuse
Finding existing content used elsewhere
Publishing to multiple output formats
Single-sourcing imagery

Cons

User interface hides some commonly-used functionality
Exporting changes only
More clearly connect layouts with outputs

Likelihood to Recommend

Paligo is the first web-based product I've used that is obviously developed with the documentation expert in mind.

Verified User

Manager in Product Management (Computer Software company, 201-500 employees)

Vetted Review

2 years of experience

Made all my tech writerly dreams come true!

Rating: 10 out of 10

Incentivized

December 20, 2022

Use Cases and Deployment Scope

We use Paligo to manage all our user documentation. This consists of thousands of topics in hundreds of publications covering hardware, software, and system setup and usage. One of our biggest challenges in managing this much content is that we have very few writers and a number of variations of each of our products. There are seven different variations of our flagship software product, and the manual is over 800 pages. Much of the content is reused across variations, of course. The ability to maintain them all as a single publication and automatically generate the correct set of topics at publishing time is invaluable. We have used XML to make this possible for a number of years, but Paligo gives us all the benefits of XML with few of the drawbacks. It's much easier to use and more reliable than our previous methods for authoring and managing content. This saves us time and lets us focus on the important work.

Pros

Simple and intelligent content reuse
Easy review, feedback, and release workflow
Many publishing options
Intuitive user interface

Cons

Importing unstructured content can be finicky.
The formatting options for PDFs aren't open-ended, but limited to the options that have been made available.
Only users with paid licenses can edit content.

Likelihood to Recommend

Paligo made all my tech writerly dreams come true. It's perfect for companies with people in a traditional technical writer role who write or at least gatekeep all the content. They can collaborate with the subject matter experts within Paligo to get feedback, but the writers manage and publish everything. It's especially useful where content is reused in many different places. It's also great for content that is translated into multiple languages. It would be less amazing for simple or straightforward documents, and it's not a wiki where anyone can edit the content.

Benjamin Spendlove

Lead Technical Writer in Engineering at Autonomous Solutions (Computer Software, 51-200 employees)

Vetted Review

3 years of experience

View profile

Very satisfied

Rating: 10 out of 10

Incentivized

December 19, 2022

Use Cases and Deployment Scope

I use Paligo to create our product documentation and publish it in several formats. It's easy to learn to use it for everyday use, and the features that have been added since we began using it have been most appreciated. With all things, we have had bugs on occasion, but the support is available when we need it. Good FAQs and documentation too. It shows that the Paligo team understands the needs of technical writers when they develop features in the product. We recommend it regularly to colleagues in our organization who do not have their own licenses.

Pros

XML reordering of topics
Reused content.
adding and removing elements such as italic or guilabels.

Cons

a direct drag-and-drop reordering feature in the text window as the XML tree view can be tricky.
Easier means of identifying XML errors when saving- the current error messages disappear too quickly.
the possibility to name each setting for the Zendesk integration- we publish to a sandbox and production environment, so we need a better way to save the settings.

Likelihood to Recommend

Suited to all technical writers who need to publish in multiple formats.

Bethan Keogh

Technical Writer at Talentsoft (Writing & Editing, 5001-10,000 employees)

Vetted Review

2 years of experience

Go Paligo

Rating: 9 out of 10

Incentivized

December 8, 2022

Use Cases and Deployment Scope

I use Paligo everyday to create end user documentation both digital and physical. The software is easy to use and easy to learn, I appreciate how easy it is to produce online pages and pdf's. they also have a responsive customer service that is will listen to suggestions. We (the doc team where I work) suggested changing the colors on the warning labels to make them easier to read and they applied our suggestion.

Pros

Easy to use
Easy to learn
easy to share with others for reviews
easy to publish

Cons

Some of the table features could be improved
better search on the help, it's sometimes hard to find the right topic
better auto save

Likelihood to Recommend

They followed a recommendation we had about improving the warning labels which was nice to see.
The ability to send reviews is helpful if it's needed to get feedback from a large swath of people, and it's nice everyone can see everyone else's comments.

Verified User

Employee (Computer Software company, 51-200 employees)

Vetted Review

2 years of experience

Paligo is truly an excellent piece of software, and you would he hard-pressed to find anything better

Rating: 10 out of 10

Incentivized

October 28, 2022

Use Cases and Deployment Scope

We use Paligo for writing multiple software manuals. We were looking for a performant, modern and user-friendly authoring software, which we believe we have found in Paligo. We have multiple writers cooperating on writing manuals for multiple pieces of software. We also required customizable output in the PDF and HTML formats.

Pros

Usability and user experience
Semantic markup of topics
Performance
Output quality

Cons

Output customization
More hotkeys
Customization of the UI of the application
Deeper versioning
Integration with other services

Likelihood to Recommend

Paligo is an excellent piece of software for writing complex documentation and keeping content up-to-date over multiple output formats.

Verified User

Professional in Information Technology (Computer Software company, 201-500 employees)

Vetted Review

1 year of experience

Paligo Lives Up to the Promises.

Rating: 10 out of 10

Incentivized

October 26, 2022

Use Cases and Deployment Scope

We use Paligo to manage technical documentation for approximately 20 different software products. We serve multiple markets and have both cloud and on-premise versions right now, so we have a need to reuse a lot of our content with just minor variations between versions. We also work with many different product managers and need an efficient and reliable way to send and track review and approval assignments. The company is growing fast, and we are leveraging Paligo's powerful features to increase our efficiency.

Pros

Content Management.
Publishing to Multiple Outputs.
Allowing Collaboration and Review with SMEs.
Excellent Product Documentation, LMS Resources, and Support.

Cons

Layout editor could be more efficient and flexible.

Likelihood to Recommend

Paligo is an extremely powerful tool that can be scaled to fit an organization. It can be considered a tool just for technical documentation, but it also could manage documentation for an entire organization. We are a medium-sized technical writing team with a fairly large portfolio of products to manage, and it makes sense for us to use it just as a writing team. But we are also working on connecting with other teams to get them on board so we can all share content across the enterprise. That's where the investment in Paligo really will pay off richly. The only situation I can think of where it would not work is for a very small company with just one product that doesn't plan on growing much.

Verified User

Manager (Computer Software company, 1001-5000 employees)

Vetted Review

1 year of experience

Powerful cloud-based CCMS for new and experienced tech writers alike!

Rating: 9 out of 10

Incentivized

June 9, 2022

Use Cases and Deployment Scope

I use Paligo as our sole CCMS and authoring tool to create and manage the user documentation for our platform. Our documentation is leveraged by many different kinds of users, both internal and external, and I'm able to meet the various needs of these users as the only technical writer at the company. When shopping around for tools, we needed a powerful CCMS that provided lots of content reuse and publishing options while still being cloud-based instead of locally installed. Paligo checked all those boxes and was easy to use on top of that, especially for someone with some experience working in XML-based authoring tools (I have a background using MadCap Flare).

Pros

Streamlined authoring and publication workflow
Content reuse
User-friendly UI

Cons

No content reuse at the individual phrase level (within paragraphs)
No GUI theme editor

Likelihood to Recommend

If you're looking for a cloud-based CCMS that focuses on the authoring experience, Paligo is a great choice. With some basic experience and a bit of training, most tech writers can have a customized output up and running in days, not weeks. Conversely, if you don't want to tinker with CSS to develop a look and feel you want or need content reuse at the lowest possible level, Paligo may not quite fit your needs. One thing I will add is that as a new user, and one who regularly pushes the boundaries of what Paligo's designed to do, I've found the customer support to be absolutely top-notch. I'm always able to work alongside support to figure out a solution to my problem—and am nearly always able to accomplish what I set out to accomplish.

Verified User

Employee (Internet company, 51-200 employees)

Vetted Review

1 year of experience

Intuitive cloud-native single sourcing

Rating: 10 out of 10

Incentivized

February 22, 2022

Use Cases and Deployment Scope

1. PDF & Word generation to enable partner rebranding.
2. Push to Bitbucket for HTML5 embedded.
3. Push to Zendesk.

Pros

Zendesk integration is fantastic.
Single sourcing is amazing.
File management is easy and intuitive.

Cons

More flexible PDF formatting.
Self hosting platform.
Bi-directional open source repo syncs for true CI/CD.
API integration.

Likelihood to Recommend

For any cloud-based documentation needs for any size company, if single sourcing is a priority, Paligo exceeds its major competitor. Because it was born in the cloud, its cloud-based features make it far more intuitive.

Rachel Cheyfitz she/her

Director of Product Marketing in Product Management at LYTX (Computer Software, 201-500 employees)

Vetted Review

5 years of experience

View profile