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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Adobe Robohelp

    Score7.2 out of 10
    N/AAdobe offers Robohelp, a cloud-based technical content and help authoring solution available via subscription standalone or as part of the Adobe Technical Communication Suite for eLearning and knowledgebase management.N/A

    Paligo

    Score9.3 out of 10
    N/APaligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.

    $4,800

    per year per seat

    Pricing
    Adobe RobohelpPaligo
    Editions & Modules
    No answers on this topic
    Professional
    from $4800
    per year
    Business
    Contact Sales
    per year
    Enterprise
    Contact Sales
    per year
    Offerings
    Pricing Offerings
    Adobe RobohelpPaligo
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    Adobe RobohelpPaligo
    Considered Both Products
    Adobe
    No answer on this topic
    Paligo
    Chose Paligo
    All the positives described in previous answers
    Incentivized
    Chose Paligo
    Paligo is better than both, by far. Confluence is only as good as its third-party addons and Robohelp isn't worth talking about.
    Incentivized
    Chose Paligo
    Paligo is the only structured authoring tool that natively publishes to Zendesk. My team is forced to publish to Zendesk, so this was easy.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    28 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    23 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    28 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    20 Answers
    Implementation went as expected
    No answers on this topic
    87%
    Implementation went as expected
    20 Answers
    User Ratings
    Adobe RobohelpPaligo
    Likelihood to Recommend
    -
    (0 ratings)
    9.4
    (31 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (3 ratings)
    Usability
    -
    (0 ratings)
    8.2
    (24 ratings)
    Support Rating
    -
    (0 ratings)
    8.9
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (1 ratings)
    User Testimonials
    Adobe RobohelpPaligo
    Likelihood to Recommend
    Adobe
    No answers on this topic
    Paligo
    No answers on this topic
    Pros
    Adobe
    No answers on this topic
    Paligo
    • The review mode is super convenient. Comparing a snapshot of the previous versions with the current one clearly outlines the respective changes and reduces the necessary content to review tremendously.
    • The option to reuse text fragments is another handy feature. Text fragments will be updated whenever the original text fragment is altered is also extremely helpful.
    • Managing a content's structure was never easier. An intuitive drag & drop functionality allows you to design your document's structure however you like.
    • You can also fork content, in addition to reuse text fragments. This is another helpful option that no longer requires you to create repetetive chapters over and over.
    Incentivized
    Read full review
    Cons
    Adobe
    No answers on this topic
    Paligo
    No answers on this topic
    Likelihood to Renew
    Adobe
    No answers on this topic
    Paligo
    Paligo single-sources beautifully. Allows for customization. Has the best translation features. Has the best support services.
    Incentivized
    Read full review
    Usability
    Adobe
    No answers on this topic
    Paligo
    No answers on this topic
    Support Rating
    Adobe
    No answers on this topic
    Paligo
    All the support requests I've submitted have been resolved in one way or another. Sometimes it takes some back and forth, which is to be expected. This is where being on a different continent becomes a drawback. Since we became Enterprise users, we've also had an additional level of help and support from a dedicated account manager in the US, and the resolutions seem to come more quickly
    Incentivized
    Read full review
    Implementation Rating
    Adobe
    No answers on this topic
    Paligo
    Everything went well
    Incentivized
    Read full review
    Alternatives Considered
    Adobe
    No answers on this topic
    Paligo
    No answers on this topic
    Return on Investment
    Adobe
    No answers on this topic
    Paligo
    • I am not involved in the financial decisions for my company regarding Paligo; the decision to migrate our content to this environment predates my hiring. However, I know that the migration effort from WordPress to Paligo was an initially heavy lift, but any content migration effort would be. I believe that ultimately, getting our content out of WordPress was a positive move, and I look forward to seeing what Paligo will help us accomplish in the future. Sorry, no hard numbers from me. :)
    Read full review
    ScreenShots

    Paligo Screenshots

    Screenshot of branching in PaligoScreenshot of conditional filters in PaligoScreenshot of the contributor editor in PaligoScreenshot of some of the integration options in PaligoScreenshot of the main editor in PaligoScreenshot of multi-channel publishing options in Paligo