Paligo Professional, Scientific, and Technical Services Reviews & Insights

Score9.4 out of 10

39 Reviews and Ratings

Community insights

TrustRadius Insights for Paligo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Content Reuse Capabilities: Users have praised the platform for its robust content reuse capabilities, enabling them to efficiently repurpose and recycle content across multiple projects, saving time and effort in the process. For instance, users can easily leverage existing content to create new materials without starting from scratch.

User-Friendly Interface: Reviewers laud the platform's user-friendly interface, noting how it simplifies tasks such as filtering and managing taxonomies, resulting in a smoother workflow and improved productivity. The intuitive design allows users to navigate seamlessly through different functions and features.

Excellent Customer Support: Customers highly appreciate the excellent customer support offered by the platform, emphasizing that responsive assistance is consistently provided for various content-related needs, contributing significantly to their overall satisfaction. Whether troubleshooting technical issues or seeking guidance on optimizing content strategies, users value the prompt and knowledgeable support team's help.

Paligo Reviews

3 Reviews

Professional, Scientific, and Technical ServicesInformation Technology & Services3

Hard time choosing? Go with Paligo

Rating: 8 out of 10

Incentivized

September 18, 2023

Use Cases and Deployment Scope

As a software company that creates software for all kinds of businesses, we want our documentation to be easily available to customers. This documentation consists of product-related content; how to use and set up TOPdesk. We use Paligo to manage the content of this documentation and to publish it to a help center.

Pros

Good editor
Great support
Easy to manage the application
No performance issues
Good templates to quickly make your content publishable

Cons

Our HTML5 publication needed some accessibility improvements
More options to grant specific permissions to users
Would like a way to easily create a translation file with only the changed topics

Likelihood to Recommend

I would recommend Paligo as a tool when asked which tool to use for content reuse purposes. However, for many colleagues, I think the effort to get an account with proper permissions and understanding the tool and structure would be a little too much. But if their use case fits well, I would definitely show Paligo.

Tim van Kester

Technical Writer in Marketing at TOPdesk (Information Technology & Services, 501-1000 employees)

Vetted Review

1 year of experience

Don't PaliGO anywhere else for technical documentation!

Rating: 10 out of 10

Incentivized

September 18, 2023

Use Cases and Deployment Scope

Making a gigantic manual for our software.

Pros

Filtering & Versioning.
Inbuilt Teaching of Component-based structuring.
Layout Editing.
Simple to start using, high skill ceiling/complexity if necessary.

Cons

Small ease of use improvements, e.g., colored root folders.
Multi-Topic review assignments/Topic section reviews.

Likelihood to Recommend

It is the best tech writing software I've used for learning and mastering component-based tech writing/documentation.

Verified User

Professional in Information Technology (Information Technology & Services company, 11-50 employees)

Vetted Review

1 year of experience

My favorite documentation software so far....cloud-native and versatile

Rating: 10 out of 10

Incentivized

July 20, 2022

Use Cases and Deployment Scope

We use Paligo to create and publish our Technical Documentation for all of our products. This includes single-sourcing of content through different products, for multiple audiences and includes translation into multiple languages (both LFT and RTL). We mainly publish PDFs but will be publishing HTML5 content in the future.

Pros

Image insertion, updates and multi-image options for localization
Single-source content reuse - one piece of content, whether a sentence or a complete topic, can be re-used anywhere else.
Multiple publication channels and outputs - PDF, HTML, ZenDesk etc.
Translation auto-translate, plus import and export XLIFF file options makes localization quick and simple.
Very intuitive UI

Cons

Would appreciate greater ability to set PDF Properties within Paligo.
Text Callouts for graphics - while Paligo has a few image options, there is no ability to add text callouts to an image that link to related sentences, sections or topics. That would be a huge gamechanger.
It would be nice to have a more WSIWYG GUI for the Layout section. In can be tricky remembering which components are changed where.

Likelihood to Recommend

Any company that requires a cloud-based documentation tool for a single user or a large team of writers, would do well to select Paligo. Since it is cloud-based, and not installed per laptop, it is easy to log in from any computer. The potential downside is an inability to work offline - but since my company is entirely cloud-based, that is not an issue. On the contrary, I am confident knowing that all of my source files are safely stored in the cloud and available for my colleagues, and not on my laptop.

Tamar Wisemon

Documentation Manager in Product Management at Carbyne (Information Technology & Services, 201-500 employees)

Vetted Review

1 year of experience

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