#1 most frequent
United States of America
54.4%173 installations of 318
What is Mattermost?
Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.
Categories & Use Cases
Media
1 / 4
Screenshot of Channels: All team communications in one place.
Top Performing Features
Device sync
Device syncing that updates files connected to the cloud, keeping all files up to date regardless of where they are edited or viewed.
Category average: 8.1
Access control
Users can control access to (shared) files, including different levels of access such as view-only or permission to edit.
Category average: 8
Video files
Supports video file types
Category average: 7.4
Areas for Improvement
Workflow Automation
Workflow automation is the ability to route work requests along an approval process automatically.
Category average: 6.7
Task Management
This includes the ability to plan, track, collaborate and report on tasks.
Category average: 7.5
Internal knowledgebase
Users can author or access “How-to” help and reference tips about internal processes.
Category average: 7.4
Who Buys & Uses Mattermost
#2 most frequent
Germany
9.7%31 installations of 318
#3 most frequent
France
9.1%29 installations of 318
Mattermost for data security and transparency
Use Cases and Deployment Scope
Our operation had employees and freelancing contractors and we used Mattermost to facilitated the communication while restricting the freelancers' access to some specific information and groups. I didn't have access to the product on an admin level, but it was clear to everyone that it came as an easier option to set up.
Pros
- Easy to set up
- Control over who has access
- Best option on a cost benefit perspective
Cons
- The tool and support was entirely in English
- No built-in video chat
Return on Investment
- Control over access
- Easy communication
- Data transparency
Alternatives Considered
Slack and Discord
Other Software Used
Jira Software, Grafana
Mattermost is great for collaboration and communication
Use Cases and Deployment Scope
It supports the communication aspect of project management. The collaboration of the teams and management is the most important in an organization and it's best in cases of multiple teams and bigger projects because it helps in WBS.
Pros
- Team Collaboration
- Communication
- Multi Platform Support
- Security
- Screen Sharing
- Self Hosted
- Desktop and Mobile App
Cons
- Call glitches sometimes
- Limitations on File Sharing
- UI can be improved although it's simple for new users
- Its own video conferencing has limitations of users
- Search feature can be made better
Return on Investment
- It's cheaper than it's compatitor
- It has self hosting feature
- It secure with end to end encryption
- Division of chats and threads
Alternatives Considered
Slack, Skype for Business and now part of Microsoft Teams
Other Software Used
Slack, Trello, Skype, ClickUp
A secure alternative to using Slack and Teams
Use Cases and Deployment Scope
Our organization is trying to achieve SOC 2 compliance right now. Many of our clients are government contractors, so it is imperative that passwords and government information is not leaked. We tested it with just a handful of employees at first to see how easy it would be to deploy on-prem. The main idea was to have a communication platform that is more secure to achieve compliance.
Pros
- It can be deployed to a secure on-prem Linux Server
- It meets many of the checklists for Cybersecurity Insurance
- The ease of use for new users is good. The layout is self-explanatory
Cons
- There is no free version to at least try out the service
- The cost is much higher than using the Microsoft equivalent
- We could not find a way to communicate over video using the platform
Return on Investment
- The application provided a good talking point when trying to attract new clients.
- We were able to easily check off compliance checkboxes while using it.
- The ROI was not there for us yet. We do not have enough customers that are government contractors to justify spending close to ten dollars per user at this time.
Alternatives Considered
Slack
Other Software Used
Microsoft Teams, Slack
Mattermost is what matters most!
Use Cases and Deployment Scope
Mattermost is very beneficial when you have departments that collaborate on internal documentation together. There are many features in addition to that but the most important one, for us, is a central hub designed to bring our departments, tools, and information to the rest of the organization. Very useful tool.
Pros
- Sharing Information
- Securing Information
- Coloration on Information
Cons
- UI is very technical
- Simple Layouts can be introduced
- Internal Sharing via Public Link
Return on Investment
- Instant Collaboration Comments
- ROI increase based on engagement
- No need for external 3rd app to secure your communication
Alternatives Considered
Slack and Google Chat
Other Software Used
Slack
Control your ChatOps Data with Mattermost
Use Cases and Deployment Scope
Mattermost is used by the infrastructure team as the main communication platform. It's also used for alert aggregation and chat-ops like functionality.
Using google chat before left a lot of gaps for team collaboration and chat-ops functionality. The value of being able to search past messages has also been extremely useful. This product also is open source which is part of the IT organizations values.
Pros
- Chat and chat groups functionality
- Simple and robust webhooks
- Easy to use and understand web interface
- Easily searchable chats and groups
Cons
- Update process isn't as streamlined as I would like
- Not as easy to integrate outside services as other chat platforms
- Using a third party identity wasn't straightforward or was costly
- This might have changed but RBAC style access controls were quite limited
Return on Investment
- Much greater real time communication that isn't lumped into the entire Google ecosystem.
- Webhooks allowed much, much greater visibility for various alarm conditions as well as some automated remediation.
- Searchable chats and control of retention allowed chats to cover some documentation gaps.
Alternatives Considered
Slack, Microsoft Teams and Google Chat
Other Software Used
Red Hat Ansible Automation Platform, Microsoft Visual Studio Code, GitHub Copilot, Azure DevOps Services
