Mattermost Manufacturing Reviews & Insights

Score9 out of 10

116 Reviews and Ratings

Community insights

TrustRadius Insights for Mattermost are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Team Communication: Users have commended Mattermost for its efficient collaboration features similar to Slack, enabling effective team communication and interaction.

User-Friendly Design: Reviewers have lauded the user-friendly interface of Mattermost, making it simple to establish channels and stay connected across various devices using mobile and desktop applications.

Highly Customizable Platform: The customization options in Mattermost, coupled with its emphasis on privacy, are well-received by users who see them as key advantages of the platform.

Simplified User Management: Some users appreciate the straightforward user management in Mattermost, along with the clear organization of discussions in channels and compatibility with multiple platforms.

Robust Integration Capabilities: Mattermost's ability to integrate with other software applications, implement strong security measures like OAuth and two-factor authentication, and provide support across multiple devices enhances its appeal as a secure communication platform.

Mattermost Reviews

7 Reviews

ManufacturingAutomotive1Electrical & Electronic Manufacturing1Machinery1Mechanical Or Industrial Engineering1Pharmaceuticals1Medical Device1Biotechnology1

Mattermost helps us with what matters the most

Rating: 10 out of 10

Incentivized

July 17, 2024

Use Cases and Deployment Scope

We started using Mattermost almost 14 months ago and it has changed the way we communicate between teams and departments. It allows us to collaborate in a better way. We are able to find use all the other features for Project Management and linking to GitLab and Jira for development related activities.

Pros

Secure Messaging
Customized Integration of Uipath APIs

Likelihood to Recommend

We can use Mattermost for effective Project Management. There are multiple channels that one can create for each project. We can share project specific files and also assign tasks to individuals. The Task tracking feature comes in very handy as well. Since we can directly integrate apps like Gitlab, Github and Jenkins, getting multiple developer and Operations Teams to work on a single module is easy.

Verified User

Director in Information Technology (Pharmaceuticals company, 10,001+ employees)

Vetted Review

2 years of experience

Easy to use and chat/call internally

Rating: 8 out of 10

Incentivized

July 16, 2024

Use Cases and Deployment Scope

We used to use Mattermost as a form of team communication and organization. Mattermost is very easy to navigate, everything is self explanatory to use. We primarily used it for chatting internally, teams meetings, discussions and keeping track of different projects.

Pros

Easy to use
Setting up calls/ meetings
Direct messaging
Channels to keep track of projects

Cons

Sometimes the mobile app would not notify me
Glitches with uploading files sometimes

Likelihood to Recommend

I think Mattermost is a great option for a large team. It is easy to send messages, set up a meeting or call internally. It is also great because there are channels you can keep track of different projects with and it is all in once place. However, I did not rate a 10 because even though Mattermost is easy to use, there are sometimes issues with notifications on the mobile app so I do prefer Teams.

Verified User

Manager in Marketing (Medical Device company, 201-500 employees)

Vetted Review

2 years of experience

Faster Collaboration Better Results

Rating: 9 out of 10

Incentivized

July 15, 2024

Use Cases and Deployment Scope

We use it to collaborate with the new plugin for MS teams. We are using the product for communications with our analytics department. Many of our technicians are out in the field and we can use this tool for secure mobile messaging. We are using AI to predict maintenance schedules for our customers and are able to connect our service to this platform

Pros

Collaboration of multiple groups
Security
Mobility

Cons

integration with other software can be tricky
audio quality could use refinement

Likelihood to Recommend

It is fast and has reliable notifications that we can send to our technicians out in the field quickly and effectively. It is very easy to use and is a better method to relay field information back to the office instead of using cumbersome group texts and email. Even though its great sometimes a phone call is better than the options in the application.

David Noah

Controls Engineer in Engineering at LONG Building Technologies (Mechanical or Industrial Engineering, 501-1000 employees)

Vetted Review

1 year of experience

View profile

Great Software with Great Functionality

Rating: 10 out of 10

Incentivized

March 20, 2024

Use Cases and Deployment Scope

We use it primarily for a cross-platform chat solution. It is an alternative to group texts and long email chains.

Pros

Speed - It's always very fast
Ease of Use - very easy to use
Notifications - Automatic notifications are key

Cons

More tightly integrated video/audio calling capabilities
Better integration with other software

Likelihood to Recommend

Mattermost works very well. It is easy to setup and deploy, and maintenance is super easy as well.

Verified User

General Manager in Corporate (Machinery company, 1-10 employees)

Vetted Review

2 years of experience

Excellent for our internal communication.

Rating: 10 out of 10

Incentivized

April 4, 2022

Use Cases and Deployment Scope

The most common case for Mattermost is internal communication maintaining privacy correctly, it is also very appropriate for direct communications with videos, we feel that the use is very simple and didactic. It seems that it can be used by a large number of people at the same time without affecting the operation, currently, it is used specifically in 6 departments, the use is increasingly wide thanks to the fact that it passes a simple and friendly user interface for all.

Pros

Simple user interface.
Good privacy system in conversations.

Cons

Personalization can improve a bit more.

Likelihood to Recommend

Mattermost is an internal communication service with simple functions and a system that is safe, appropriate, and easy to implement. Regarding profitability, I can say that it is favorable due to the good price it offers, it has great capacity and, in general terms, the functions are very good considering that at this moment we have excellent internal communication.

Nora Steele

Engineer in Engineering at Honeywell (Electrical & Electronic Manufacturing, 10,001+ employees)

Vetted Review

3 years of experience

View profile

A worthy consideration as a self-hosted Slack solution, with some caveats

Rating: 6 out of 10

Incentivized

August 7, 2019

Use Cases and Deployment Scope

We used Mattermost for a few months as our corporate chat tool to enable cross-regional discussions about work matters.

Pros

Self-hosted option
Many features on-par with Slack, such as public and private rooms
Open API supporting integrations with many services

Cons

UI glitches were frequent occurrences
Base pricing is competitive with Slack, but enterprise features come at a hefty price
Webhooks are cumbersome to set up compared to Slack

Likelihood to Recommend

Mattermost may be most useful in a highly-regulated environment where self-hosting a chat solution is essential. But many cloud providers now offer HIPPA/FIPS-compliant chat solutions so it may no longer be necessary to self-host your own chat solution. Recommend doing your own research to be sure you aren't investing prematurely in a self-hosted option.

Verified User

Administrator in Engineering (Biotechnology company, 51-200 employees)

Vetted Review

1 year of experience

Decent overall solution for security-focused organizations

Rating: 6 out of 10

Incentivized

August 3, 2019

Use Cases and Deployment Scope

Several thousand of our users currently use Mattermost to collaborate real-time in channels and in groups or direct messages.

Pros

Slack compatibility for Webhooks.
Emoji reactions.
Custom emojis.
Security.

Cons

Mobile performance is abysmal.
Desktop app doesn't auto update.
Archaic license management/license count optimization.
Release stability is unreliable.

Likelihood to Recommend

Good when you want to own the data and platform. Bad if your users can't accept the cons or if you need automatic server updates or don't have an administrator for the platform.

Verified User

Engineer in Information Technology (Automotive company, 10,001+ employees)

Vetted Review

3 years of experience