Mattermost Reviews & Insights

Score9 out of 10

116 Reviews and Ratings

Community insights

TrustRadius Insights for Mattermost are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Team Communication: Users have commended Mattermost for its efficient collaboration features similar to Slack, enabling effective team communication and interaction.

User-Friendly Design: Reviewers have lauded the user-friendly interface of Mattermost, making it simple to establish channels and stay connected across various devices using mobile and desktop applications.

Highly Customizable Platform: The customization options in Mattermost, coupled with its emphasis on privacy, are well-received by users who see them as key advantages of the platform.

Simplified User Management: Some users appreciate the straightforward user management in Mattermost, along with the clear organization of discussions in channels and compatibility with multiple platforms.

Robust Integration Capabilities: Mattermost's ability to integrate with other software applications, implement strong security measures like OAuth and two-factor authentication, and provide support across multiple devices enhances its appeal as a secure communication platform.

Mattermost Reviews

50 Reviews

Mattermost User Review

Rating: 7 out of 10

Incentivized

August 9, 2024

Use Cases and Deployment Scope

We handle a lot of PII for our customers since we run credit checks and also access their mortgage information. We want to have a secure way of instantly and securely share documents to different members of the team, especially those who are on site or working from home. Most of the mesaging apps do have that feature but I guess because of the number of users we have experienced significant delays in sending messages.

Pros

Easy intergration to our main CRM (Monday.com)
I'm not techy myself but I have seen a lot of our previous integrations in Slack transferred over to Mattermost so that's fun
The desktop and phone app (android) works well enough. I haven't tried it on the Apple ecosystem yet.

Cons

We just use it for file sharing and messaging, it was not so hard to transition to it from Slack. The app is laggy sometimes, but that is to be expected I guess.

Likelihood to Recommend

I think if you are starting out in messaging apps like this, it's a pretty great start. User friendly and easy to navigate. However if you're used to a certain messaging environment it may not work for you because it's not really heavy on features. I like that about it though, because it's strictly a business messaging app.

Verified User

Engineer in Engineering (11-50 employees)

Vetted Review

1 year of experience

Mattermost really matters!

Rating: 8 out of 10

Incentivized

August 8, 2024

Use Cases and Deployment Scope

I use Mattermost mainly for team communication and colabs such as messaging, file sharing, and project management. It's most helpful for file sharing while being remote.

Pros

Threaded conversations that keeps discussions on specific topics organized and prevent important information from getting lost in a stream of messages.
Integration with tools like Office 365 for file sharing and collaboration
clean, intuitive user interface that is easy to navigate

Cons

Advanced search could be better and it seems a bit slow
audio and video conferencing tools could be better
more granular control of notifications

Likelihood to Recommend

Mattermost is well suited for medium sized remote orgs but I think may be overkill for smaller orgs

Verified User

Consultant in Professional Services (11-50 employees)

Vetted Review

2 years of experience

Incident management with Mattermost

Rating: 9 out of 10

Incentivized

August 7, 2024

Use Cases and Deployment Scope

Mattermost is the messaging platform we utilise to for centralized communication channels in our company. It helps us whenever we have to share information throughout the organization or department.

Pros

share common guidelines
collaborate within organization
open discussion within the organization or department

Cons

search mechanism should be included

Likelihood to Recommend

In our company, we use Mattermost to let everyone know whenever any incidents happen. Additionally, within the team whenever we have questions and are looking for answers, we can start a thread and talk with multiple people at the same time.

Nayan Shah

Senior Software Engineer in Information Technology at Rishabh Software (501-1000 employees)

Vetted Review

View profile

Mattermost is great for collaboration and communication

Rating: 8 out of 10

Incentivized

August 7, 2024

Use Cases and Deployment Scope

It supports the communication aspect of project management. The collaboration of the teams and management is the most important in an organization and it's best in cases of multiple teams and bigger projects because it helps in WBS.

Pros

Team Collaboration
Communication
Multi Platform Support
Security
Screen Sharing
Self Hosted
Desktop and Mobile App

Cons

Call glitches sometimes
Limitations on File Sharing
UI can be improved although it's simple for new users
Its own video conferencing has limitations of users
Search feature can be made better

Likelihood to Recommend

We use Mattermost for team communication. When it comes to the call where you require you cannot have everyone on the call, because it has limitations and it requires some work and glitches with the conversation. But overall it can do well when it comes to aligning your projects and updates.

Muhammad Rohan

Director in Information Technology at Devtics Technologies (11-50 employees)

Vetted Review

1 year of experience

A secure alternative to using Slack and Teams

Rating: 7 out of 10

Incentivized

August 1, 2024

Use Cases and Deployment Scope

Our organization is trying to achieve SOC 2 compliance right now. Many of our clients are government contractors, so it is imperative that passwords and government information is not leaked. We tested it with just a handful of employees at first to see how easy it would be to deploy on-prem. The main idea was to have a communication platform that is more secure to achieve compliance.

Pros

It can be deployed to a secure on-prem Linux Server
It meets many of the checklists for Cybersecurity Insurance
The ease of use for new users is good. The layout is self-explanatory

Cons

There is no free version to at least try out the service
The cost is much higher than using the Microsoft equivalent
We could not find a way to communicate over video using the platform

Likelihood to Recommend

If you are an MSP that is looking to become a MSSP, this is a product to consider. You can run the application on a Linux server that is in your datacenter. From there, you can lock down the server so that it can only be accessed from an internal IP versus having an external IP open to the world. This makes it easier to prove you are SOC 2 compliant and able to complete the Insurance Cybersecurity checklist for Government clients. It is not appropriate for just an alternative to Teams that will be cheaper.

Jeremy Herman

Engineer in Information Technology at Novatech (501-1000 employees)

Vetted Review

1 year of experience

Mattermost is what matters most!

Rating: 8 out of 10

Incentivized

July 31, 2024

Use Cases and Deployment Scope

Mattermost is very beneficial when you have departments that collaborate on internal documentation together. There are many features in addition to that but the most important one, for us, is a central hub designed to bring our departments, tools, and information to the rest of the organization. Very useful tool.

Pros

Sharing Information
Securing Information
Coloration on Information

Cons

UI is very technical
Simple Layouts can be introduced
Internal Sharing via Public Link

Likelihood to Recommend

Mattermost is all dependent on what type of organization you are apart of. Yes it is good for internal documentation and collaboration, however, if you do not rely on a space to collaborate on then this might not be a tool you acquire however if you have multiple departments collaborating on information, then it is worth exploring.

Momen Eldyrani

SF Admin in Information Technology at IRUSA (51-200 employees)

Vetted Review

2 years of experience

Stellar internal communication and all-in-one task workflows tool!

Rating: 9 out of 10

Incentivized

July 22, 2024

Use Cases and Deployment Scope

We use it as our internal communication tool / main messaging platform. We find it to be a very flexible tool that we can adjust for the specific needs of our organization. We use it for all things communication and basically only use email for outside parties. I think it is so much better than microsoft teams and other tools like that!

Pros

Messaging
Saving Messages for Later
Sharing files

Cons

maintentance (since it's open source IT needs to invest more in keeping it in good shape)
third party integrations (less features than slack)
It's a little less visually polished than big tech platforms

Likelihood to Recommend

It's really great if you want more control of the tool to abe able to customize it to the needs of your specific organizations. Sometimes off the shelf options don't work for all orgs.

Sid Iyer

BizOps Lead in Corporate at Lemonade (1001-5000 employees)

Vetted Review

1 year of experience

Control your ChatOps Data with Mattermost

Rating: 8 out of 10

Incentivized

July 19, 2024

Use Cases and Deployment Scope

Mattermost is used by the infrastructure team as the main communication platform. It's also used for alert aggregation and chat-ops like functionality.

Using google chat before left a lot of gaps for team collaboration and chat-ops functionality. The value of being able to search past messages has also been extremely useful. This product also is open source which is part of the IT organizations values.

Pros

Chat and chat groups functionality
Simple and robust webhooks
Easy to use and understand web interface
Easily searchable chats and groups

Cons

Update process isn't as streamlined as I would like
Not as easy to integrate outside services as other chat platforms
Using a third party identity wasn't straightforward or was costly
This might have changed but RBAC style access controls were quite limited

Likelihood to Recommend

This is an excellent open source chat platform for small to medium teams. I can't see it working well at a massive scale due to having a smaller set of permissions and security settings.It is very nice to own the data that backs the chats and files. It would be nice to have more of the meeting style features built in as well as greater integration with something like nextcloud or similar tools.

Justin Leopold

Automation Architect in Information Technology at City of Denver (10,001+ employees)

Vetted Review

5 years of experience

Great collaboration and communication tool

Rating: 8 out of 10

Incentivized

July 19, 2024

Use Cases and Deployment Scope

We use Mattermost for centralized communication and collaboration across different teams during our forensic investigation for security incidents. It helps to share messages, file and collaborate in real time. It also helps to use various bots which helps to automate different tasks according to type of security incidents. It helps to keep a track of all incidents in real time.

Pros

Helps to automate repetitive tasks using bots
easy to use
communication becomes
helps to track things in real time

Cons

Can improve the scope of plugins.
The search option can be made better
Integration with more applications

Likelihood to Recommend

It is very suited when different teams are involved in a particular task which helps them to collaborate easily. It also helps to use bots for repetitive tasks which helps to focus on critical tasks. The file sharing is also very smooth. It helps to track the status in real time which improves efficiency.

Verified User

Analyst in Information Technology (5001-10,000 employees)

Vetted Review

2 years of experience

Mattermost for data security and transparency

Rating: 8 out of 10

Incentivized

July 19, 2024

Use Cases and Deployment Scope

Our operation had employees and freelancing contractors and we used Mattermost to facilitated the communication while restricting the freelancers' access to some specific information and groups. I didn't have access to the product on an admin level, but it was clear to everyone that it came as an easier option to set up.

Pros

Easy to set up
Control over who has access
Best option on a cost benefit perspective

Cons

The tool and support was entirely in English
No built-in video chat

Likelihood to Recommend

I used Mattermost on a full remote company and it perfectly suited our collaboration and communication culture. The company dealt with privileged and personal information of a huge data base of users, so it was a significant advantage for our need to comply with industry regulations.

Atlas Vieira

Ops and Project Analyst in Research & Development at Tera (51-200 employees)

Vetted Review

2 years of experience

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