KnowBe4 Security Awareness Training a worthwhile investment
Use Cases and Deployment Scope
We were using the phish alert training modules after simulated phishing campaigns. Users who failed too many consecutive times were enrolled in additional learning. Phishing remains one of the biggest methods employed by hackers to try to gain access, and people who were not learning how to identify a phish email needed the additional training.
Pros
- Quality: Their videos have well recorded audio and a polished look in their animations. I have seen larger orgs use less professional looking learning
- Accuracy: I found no fault in the information they had in their training. It's clear that knowledgeable people were involved with the creation of their content
- Accessible: Information security can be a very complex topic. They have made easily understood content, making it easier for the users to understand what they need to do
Cons
- Some videos were clearly stitched together from other videos. Those lacked the cohesive feel the individual videos had.
- Some videos could have brought in some additional points and information to cover a wider variety of user best practices
- Some of the live actor segments felt a little cheesy
Return on Investment
- The campaign/training cycle showed a declining number of people falling for the campagins
- Regularly updated training modules sometimes covered newer threats
- Reporting was simple and easy to ingest for management
