GoodData review
Use Cases and Deployment Scope
We embed custom GoodData dashboards and a UI to build custom reports into our product. Pre-built dashboard cover about 80% of customer needs. The custom report builder covers the rest. Data is sent each night to GoodData, processed and available to the customer the following morning. UI allows customers to schedule emails so they get the reports in their inbox at regular intervals.
Pros
- Embedded reports - users don't sign in, the reports are seamlessly a part of our offering.
- Customizable reports - huge flexibility with an easy learning curve.
- Knowledgeable support - our support rep knows our data better than we do. When a bad data point comes in, he spots and fixes it before we know it is a problem.
Cons
- Per customer 3rd party data. It is challenging to pull in extra data for an individual customer via automated process.
- Version confusion. We integrated with an older version, wish we were using the cloud version now offered as it gets new updates, but migration to it will be a process.
- Cost.
Return on Investment
- Up front development time took a while, but since then we have been hands off and the product runs fine.
- Customers that ask for features, are often happy to learn we can solve their need in a custom Insight.
- Customers now speak highly of our reporting feature compared to our previous offering.
