#1 most frequent
United States of America
37.1%72 installations of 194
What is Freshteam?
Freshteam is a HR software for growing businesses. With Freshteam, users can attract, hire and onboard new hires, offboard exiting employees, manage employee information, and time off - in one place.
Categories & Use Cases
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Screenshot of Employee Information System
Top Performing Features
Applicant Tracking
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
Category average: 8.9
Reporting
Standard reports on key recruiting metrics such as time-to-fill
Category average: 7
Job Requisition Management
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
Category average: 8.6
Areas for Improvement
Company Website Posting
Software allows postings to be displayed on the company website
Category average: 8.6
Candidate Search
Search capabilities allows candidates with certain attributes to be located
Category average: 8.1
Notifications and Alerts
Notifications and reminders inform you of tasks to be completed
Category average: 8.5
Who Buys & Uses Freshteam
#2 most frequent
India
17.5%34 installations of 194
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
5.7%11 installations of 194
Freshteam and Freshworks: Be Warned about Downgrading
Use Cases and Deployment Scope
After our experience with Freshteam/Freshworks, we would not recommend upgrading to any premium level of Freshteam. If you ever want to downgrade back to the free version, they force you to manually delete all premium add ons (e.g., all job postings, custom time off policies, etc.). We requested to downgrade, but each downgrade request was denied since we were unable to figure out how to delete the custom time off policies. We were unwillingly charged because of this. We sent many customer service requests and emails, and the tickets were either closed without being resolved, or we were told that the issue was being sent to a different team. I feel like this is a scam, and it seems like it violates many consumer rights.
Pros
- Charging us without consent
- Refusing to downgrade us
- Refusing to help with the issue that they were using as an excuse to continue charging us without consent
Return on Investment
- Thousands of dollars of negative impact - please be warned
Usability
Good value for growing startup
Use Cases and Deployment Scope
We selected Freshteam as our applicant tracking system to help us with recruitment and hiring. The system is designed to make it easy to move applicants from stage to stage, with some built-in automation to allow for more efficient screening and hiring. We typically had about 1 - 6 roles open at any one time.
Pros
- Automation: setting up automatic update emails for candidates.
- Easy view into applicants by stage.
- Ability to set up a professional-looking career page.
Cons
- User experience - most people at our company were extremely confused by Freshteam and I frequently struggled with the same task (i.e. adding users).
- Tracking applicant diversity - we ended up using Typeform to supplement Freshteam.
- Analytics - hard to use and not particularly useful.
Most Important Features
- Applicant stage tracking.
- Automated follow ups.
- Career page.
Return on Investment
- Support for small startup without dedicated HR (positive).
- Professional career page.
- Easy view into applicant progress.
Alternatives Considered
Greenhouse
Other Software Used
HubSpot CRM, Gusto, Coda
Good value for money product
Use Cases and Deployment Scope
We at Holofy using Freshteam for more than 2 years now, It is a great product to manage our recruitment system. The problems that are being solved by using the product - Recruitment Life cycle Interview Feedback sharing and capturing. Integration for 3rd party candidate evaluation forms/products. Employees documents management. Generating recruitment pipeline reports Overall this is a great product for Mid to large scale companies for an affordable price
Pros
- Recruitment Cycle Management.
- Integration with 3rd party evaluation products like Hacker-Earth.
- Powerful Report generation.
Cons
- Few more features can be added - Like Time management.
- Should work on mobile application.
Most Important Features
- Report generation.
- Integration with 3rd party apps.
Return on Investment
- This improved the productivity of my recruitment team.
Alternatives Considered
Zoho Recruit
Other Software Used
Google Sheets, LinkedIn Sales Navigator for Gmail (formerly Rapportive), Notion
Freshteam: Great for hiring!
Use Cases and Deployment Scope
Our company uses Freshteam to optimize our recruiting. It has been such a lifesaver, especially with the current labor shortage. We really only use it for hiring, so I can't say much about the HR features, but it has made my life much easier.
Pros
- Hiring.
- Tracking where applicants are in the process.
- Applicant retention.
Cons
- Price.
Most Important Features
- Hiring.
Return on Investment
- Has made recruiting much much cheaper.
Great product for hiring
Pros
- Moving interviews through each stage. It helps keep you stay organized and no one falls through the cracks.
- Communicating with people through the Freshteam email is easy and again it helps guide interviews through the process. It also reminds you to follow up with people when they will not move forward to the next stage.
- The hiring manager can log in and see the progress and notes at all times. You can also load your different interview questions in so the entire hiring committee can have everything in one place.
Most Important Features
- Organizing the hiring process
Return on Investment
- It saves us time so we can focus on education.
Alternatives Considered
Google Classroom
Other Software Used
Camp K12, Veracross, Blackbaud CRM
