Freshteam Reviews & Insights

Score6.4 out of 10

22 Reviews and Ratings

Community insights

TrustRadius Insights for Freshteam are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Detailed Reporting Options: Users have appreciated the extensive reporting options available, allowing for customization of reports based on specific preferences. The detailed reporting capabilities enable users to generate daily, weekly, and monthly reports tailored to their needs.

Customization Capabilities: Reviewers value the platform's extensive customization features, enabling adjustments without external assistance and eliminating the need for additional software. This flexibility empowers users to personalize their experience effectively within the platform.

User-Friendly Interface: Customers commend the user-friendly interface of the platform, contributing to an easy and seamless user experience. The intuitive design enhances usability and navigation for all users interacting with the system.

Reviews

14 Reviews

Freshteam and Freshworks: Be Warned about Downgrading

Rating: 1 out of 10

March 12, 2025

Use Cases and Deployment Scope

After our experience with Freshteam/Freshworks, we would not recommend upgrading to any premium level of Freshteam. If you ever want to downgrade back to the free version, they force you to manually delete all premium add ons (e.g., all job postings, custom time off policies, etc.). We requested to downgrade, but each downgrade request was denied since we were unable to figure out how to delete the custom time off policies. We were unwillingly charged because of this. We sent many customer service requests and emails, and the tickets were either closed without being resolved, or we were told that the issue was being sent to a different team. I feel like this is a scam, and it seems like it violates many consumer rights.

Pros

Charging us without consent
Refusing to downgrade us
Refusing to help with the issue that they were using as an excuse to continue charging us without consent

Likelihood to Recommend

We put 1, since 0 isn't an option. Instead of simply not recommending Freshteam, we are now going out of our way to warn future clients of theirs of their scam-like behavior if that's any indication of how bad they are as a company.

Verified User

Director in Human Resources (11-50 employees)

Vetted Review

3 years of experience

Best ATS for Recruitment at the best price.

Rating: 8 out of 10

December 15, 2022

Use Cases and Deployment Scope

We are using Freshteam as our ATS and it has complete solution for end-to-end recruitment. It has all the features that a good ATS needs to have. Very good for small and medium sized companies because of the features and pricing. The costing is very low comparing to other ATS in the market with more or less same features. The best thing about this ATS is the detailed report we can generate from it, few other ATS having this feature is asking for a very high cost. This ATS is solving our all the problems required for our work. It do not disturbs other works while simultaneous logins. Very simple to use and faster comparing to other available ATS.

Pros

Gives detailed daily, weekly and monthly report the way you want to generate.
The filters and tags really helps to keep things simple and effective.
Lots of customization available that use can do from themselves without seeking help from Freshteam.
No need for any other software for Onboarding or offer letter generation. This one ATS does all.

Cons

Sometimes it asks to upload the CV in pdf format only which is irritating.
The mobile version really sucks, need to do lots of work on that.
Sometimes the search do not work and fails to find a candidate by Email or mobile number which already exists in the ATS.
Customization can be given to the subusers also without extra charges.

Likelihood to Recommend

We were looking for an ATS which can generate detailed report on daily, weekly and monthly basis. This ATS does it best. It is fast and does not lag while using. Supports multiple logins and does not disturb any subusers. Not suitable for big sized companies as it still needs some more features to be added to make it appropriate for big firms.

Verified User

Team Lead in Human Resources (51-200 employees)

Vetted Review

1 year of experience

Good value for growing startup

Rating: 7 out of 10

Incentivized

November 29, 2021

Use Cases and Deployment Scope

We selected Freshteam as our applicant tracking system to help us with recruitment and hiring. The system is designed to make it easy to move applicants from stage to stage, with some built-in automation to allow for more efficient screening and hiring. We typically had about 1 - 6 roles open at any one time.

Pros

Automation: setting up automatic update emails for candidates.
Easy view into applicants by stage.
Ability to set up a professional-looking career page.

Cons

User experience - most people at our company were extremely confused by Freshteam and I frequently struggled with the same task (i.e. adding users).
Tracking applicant diversity - we ended up using Typeform to supplement Freshteam.
Analytics - hard to use and not particularly useful.

Likelihood to Recommend

Freshteam is much less expensive than other ATSs - we've recently switched to Greenhouse which is more than ten times as expensive. It seems like a good starter ATS for small startups and the automation may be useful for teams without dedicated HR support. I suspect that many companies will grow out of it the way we did.

Aviva Rosman

Co-Founder and COO in Corporate at BallotReady (11-50 employees)

Vetted Review

2 years of experience

Verified on LinkedIn

Intuitive and User-Friendly

Rating: 10 out of 10

Incentivized

November 23, 2021

Use Cases and Deployment Scope

We use the ATS functionality of Freshteam and use it from creating a requisition to onboarding a new hire. We also use the career site functionality to publish the active jobs on our career page.

Pros

Interview Scheduling.
Feedback Capturing.
Customizations on Career Site.
Candidate stagewise journey - from application to offer.

Cons

Offer Management - ability to generate custom salary breakups.

Likelihood to Recommend

Freshteam is perfect for startups and companies with a low headcount.

Verified User

Manager in Human Resources (201-500 employees)

Vetted Review

2 years of experience

Good value for money product

Rating: 8 out of 10

Incentivized

November 23, 2021

Use Cases and Deployment Scope

We at Holofy using Freshteam for more than 2 years now, It is a great product to manage our recruitment system. The problems that are being solved by using the product - Recruitment Life cycle Interview Feedback sharing and capturing. Integration for 3rd party candidate evaluation forms/products. Employees documents management. Generating recruitment pipeline reports Overall this is a great product for Mid to large scale companies for an affordable price

Pros

Recruitment Cycle Management.
Integration with 3rd party evaluation products like Hacker-Earth.
Powerful Report generation.

Cons

Few more features can be added - Like Time management.
Should work on mobile application.

Likelihood to Recommend

It is a very great product for the generation of customised reports according to the requirement of the stakeholders, can be easily integrated with google calendar to add interview invitations but a few things needs to be improved such as adding new features like timekeeping and performance management. Rest the product is very much effective and value for the money.

Vicky Jindal

Head HR in Human Resources at Holofy India (11-50 employees)

Vetted Review

2 years of experience

Freshteam summary

Rating: 9 out of 10

Incentivized

November 23, 2021

Use Cases and Deployment Scope

For any growing company that is scaling fast, it definitely puts a lot of pressure on all verticals. If you are looking to hire great talents without using many resources, a tool like Freshteam can really help address all your issues like an HR team of its own.

Pros

Hiring.
Routine.
Faster Onboarding.

Cons

User Interface.
Can be more user friendly.

Likelihood to Recommend

Best case Scenarios: Easy to use and well suited for small to mid-cap industries. It's will become very easy to maintain a team with these features of Freshteam. Less Appropriate scenarios: It's less appropriate for large industries or companies with many employees. It becomes difficult maintaining lots of people on Freshteam.

Verified User

Engineer in Information Technology (11-50 employees)

Vetted Review

1 year of experience

Freshteam: Great for hiring!

Rating: 9 out of 10

Incentivized

November 22, 2021

Use Cases and Deployment Scope

Our company uses Freshteam to optimize our recruiting. It has been such a lifesaver, especially with the current labor shortage. We really only use it for hiring, so I can't say much about the HR features, but it has made my life much easier.

Pros

Hiring.
Tracking where applicants are in the process.
Applicant retention.

Cons

Price.

Likelihood to Recommend

I think it's especially well-suited for a company that needs to hire quickly; may not be as helpful for a company with a more intensive hiring process than ours, but I do think it scales up well.

joel sabando

Sales Engineer in Finance and Accounting at SoFlo Tutors (51-200 employees)

Vetted Review

1 year of experience

Great product for hiring

Rating: 10 out of 10

Incentivized

July 4, 2021

Use Cases and Deployment Scope

Our entire school used it for hiring. We hire using committees so it is easy to keep all notes, hiring questions, and ratings organized for everyone involved at each stage of the process.

Pros

Moving interviews through each stage. It helps keep you stay organized and no one falls through the cracks.
Communicating with people through the Freshteam email is easy and again it helps guide interviews through the process. It also reminds you to follow up with people when they will not move forward to the next stage.
The hiring manager can log in and see the progress and notes at all times. You can also load your different interview questions in so the entire hiring committee can have everything in one place.

Likelihood to Recommend

I think Freshteam can be used in all hiring scenarios.

Melissa Ritchie

Director of Institutional Advancement at Brooklyn Heights Montessori School (51-200 employees)

Vetted Review

3 years of experience

Awesome tool for managing our HR process

Rating: 8 out of 10

Incentivized

April 21, 2021

Use Cases and Deployment Scope

Freshteam is being used by our company to be able to manage our team members, and is especially helpful for the hiring and onboarding process. Before using this tool, much of our work was all over and extremely unorganized, but after using this tool we began to have a place to keep everything all in one place and more organized.

Pros

Staying organized
onboarding
document storage

Cons

customization
app

Likelihood to Recommend

If you have an HR team or if you have an HR person on your team, they would find this tool extremely helpful in onboarding and for bringing on new team members.

Jun Nguyen

Account Executive in Marketing at GayTravel (11-50 employees)

Vetted Review

2 years of experience

Simplify your onboarding process

Rating: 9 out of 10

Incentivized

April 20, 2021

Use Cases and Deployment Scope

Freshteam is a great HR software that our team uses for assistance in hiring and bringing on new members. It is just being used by a select few in our company who are involved in the HR process and not by everyone. It helps us to address to issue of keeping all onboarding documents in one place and simplifying the process for us and our team, as well as new hires.

Pros

Organization
UI intuitive
Task management

Cons

Document signing
Templates
Billing

Likelihood to Recommend

This is definitely well suited if you are a company that does a lot of hiring and onboarding. We are a small team, but it is still very useful. If we did not do as much onboarding we may not have needed it as much.

David Turner

Director of Social Media in Marketing at Gaytravel (51-200 employees)

Vetted Review

3 years of experience

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