Freshteam

Score6.4 out of 10

22 Reviews and Ratings

What is Freshteam?

Freshteam is a HR software for growing businesses. With Freshteam, users can attract, hire and onboard new hires, offboard exiting employees, manage employee information, and time off - in one place.

The key business benefits include:

Freshteam helps attract top talent through various channels - a customizable career site, integration with multiple free & premium job boards, & social media channels. Once the candidates are in, the recruiting team can collaborate with hiring managers & screen & interview them, share feedback, etc.
Freshteam enables HR to onboard new hires even before day one - whether it’s getting forms filled, documents signed, or handing out handbooks, can be done in Freshteam. It also gives users the ability to create an onboarding task list & assign it to respective people. Users can gather all the necessary information & create employee profiles (which flesh out into a directory), manage access permissions to employee information & documents, etc. The HR software also takes complete care of employee time off, employee & manager self-service for employees to raise requests, manager approval workflows, and time off reports for teams.

Freshteam is part of the Freshworks product family, whose products include Freshdesk, Freshservice, etc. – boasting more than 150,000 businesses as users, worldwide.

Categories & Use Cases

Media

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Applicant Tracking
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
Category average: 8.9
Reporting
Standard reports on key recruiting metrics such as time-to-fill
Category average: 7
Job Requisition Management
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
Category average: 8.6

Company Website Posting
Software allows postings to be displayed on the company website
Category average: 8.6
Candidate Search
Search capabilities allows candidates with certain attributes to be located
Category average: 8.1
Notifications and Alerts
Notifications and reminders inform you of tasks to be completed
Category average: 8.5

Verified User

Director in Human Resources (11-50 employees employees)

Use Cases and Deployment Scope

After our experience with Freshteam/Freshworks, we would not recommend upgrading to any premium level of Freshteam. If you ever want to downgrade back to the free version, they force you to manually delete all premium add ons (e.g., all job postings, custom time off policies, etc.). We requested to downgrade, but each downgrade request was denied since we were unable to figure out how to delete the custom time off policies. We were unwillingly charged because of this. We sent many customer service requests and emails, and the tickets were either closed without being resolved, or we were told that the issue was being sent to a different team. I feel like this is a scam, and it seems like it violates many consumer rights.

Pros

Charging us without consent
Refusing to downgrade us
Refusing to help with the issue that they were using as an excuse to continue charging us without consent

Return on Investment

Thousands of dollars of negative impact - please be warned

Usability

Aviva Rosman View profile

Co-Founder and COO in Corporate at BallotReady (11-50 employees employees)

Use Cases and Deployment Scope

We selected Freshteam as our applicant tracking system to help us with recruitment and hiring. The system is designed to make it easy to move applicants from stage to stage, with some built-in automation to allow for more efficient screening and hiring. We typically had about 1 - 6 roles open at any one time.

Pros

Automation: setting up automatic update emails for candidates.
Easy view into applicants by stage.
Ability to set up a professional-looking career page.

Cons

User experience - most people at our company were extremely confused by Freshteam and I frequently struggled with the same task (i.e. adding users).
Tracking applicant diversity - we ended up using Typeform to supplement Freshteam.
Analytics - hard to use and not particularly useful.

Most Important Features

Applicant stage tracking.
Automated follow ups.
Career page.

Return on Investment

Support for small startup without dedicated HR (positive).
Professional career page.
Easy view into applicant progress.

Alternatives Considered

Greenhouse

Other Software Used

HubSpot CRM, Gusto, Coda

Vicky Jindal

Head HR in Human Resources at Holofy India (11-50 employees employees)

Use Cases and Deployment Scope

We at Holofy using Freshteam for more than 2 years now, It is a great product to manage our recruitment system. The problems that are being solved by using the product - Recruitment Life cycle Interview Feedback sharing and capturing. Integration for 3rd party candidate evaluation forms/products. Employees documents management. Generating recruitment pipeline reports Overall this is a great product for Mid to large scale companies for an affordable price

Pros

Recruitment Cycle Management.
Integration with 3rd party evaluation products like Hacker-Earth.
Powerful Report generation.

Cons

Few more features can be added - Like Time management.
Should work on mobile application.

Most Important Features

Report generation.
Integration with 3rd party apps.

Return on Investment

This improved the productivity of my recruitment team.

Alternatives Considered

Zoho Recruit

Other Software Used

Google Sheets, LinkedIn Sales Navigator for Gmail (formerly Rapportive), Notion

joel sabando

Sales Engineer in Finance and Accounting at SoFlo Tutors (51-200 employees employees)

Use Cases and Deployment Scope

Our company uses Freshteam to optimize our recruiting. It has been such a lifesaver, especially with the current labor shortage. We really only use it for hiring, so I can't say much about the HR features, but it has made my life much easier.

Pros

Hiring.
Tracking where applicants are in the process.
Applicant retention.

Cons

Price.

Most Important Features

Hiring.

Return on Investment

Has made recruiting much much cheaper.

Melissa Ritchie

Director of Institutional Advancement at Brooklyn Heights Montessori School (51-200 employees employees)

Pros

Moving interviews through each stage. It helps keep you stay organized and no one falls through the cracks.
Communicating with people through the Freshteam email is easy and again it helps guide interviews through the process. It also reminds you to follow up with people when they will not move forward to the next stage.
The hiring manager can log in and see the progress and notes at all times. You can also load your different interview questions in so the entire hiring committee can have everything in one place.