#1 most frequent
United States of America
62.8%22,297 installations of 35,510
What is Crazy Egg?
Crazy Egg is a heat map web analytics product.
Categories & Use Cases
Videos
Who Buys & Uses Crazy Egg
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
5.9%2,101 installations of 35,510
#3 most frequent
Canada
5.8%2,050 installations of 35,510
Competitive Pricing, hard to know what we're paying for, though
Use Cases and Deployment Scope
Crazy Egg has been a legacy tool that we've used, but I don't think we've used it to its fullest capabilities. With that said, we've used it to view heat maps of traffic (and we share those images in reports) and we've more recently used the session recording tool to observe users interact with our website in real-time.
Pros
- Price is competitive
- A/B testing
Cons
- Session recording is not very reliable.
- Hard to target some of the features, too broad.
Most Important Features
- Heat Maps
- A/B Testing
- Analytics
Return on Investment
- I will be honest, it hasn't really helped us target areas of opportunity as we had hoped. We wanted the session recordings to help us gain visibility into what users were doing, but it wasn't very finely targeted and it wasn't always reliable.
Alternatives Considered
Hotjar, FullStory and Quantum Metric
Other Software Used
UserTesting, UserZoom, GetFeedback, by SurveyMonkey, SurveyMonkey
Usability
Cool tool in improving your User Experience
Use Cases and Deployment Scope
We wanted to see how our website was being used. Crazy Egg has a lot of features to discover how users are interacting with the elements on the webpage. The heatmap shows where the users are clicking the most. The Rage Click shows elements that are inactive but looks like elements that should be clickable. There is a survey option that is simple and easy to set up for direct feedback from the users. A/B testing is available to see which version is a better solution. Crazy Egg does a good job of revealing user interaction and is especially useful when you want to upgrade your website for a better user experience.
Pros
- heat maps
- recordings
- surveys
- page time loads
Cons
- price
- adding entire website to snapshots
Most Important Features
- Recordings
- Heatmaps
- Rage Click
- Page load time
- Survey
Return on Investment
- Less support questions on how to make payments
- Make our website more easy to use
Other Software Used
muse.ai, OneDrive, Adobe Audition
Great for qualitative data collection!
Pros
- Easy implementation on site.
- Easy to understand visual reporting.
- Easy (and fast) set up.
- Great UX and UI within the tool.
Cons
- I wish there was more customer support to lean on for test ideas and how to use the tool to our advantage. I'm sure there is a ton of value we haven't unlocked yet.
- Sometimes the test set up for different devices is a little clunky.
- On our sites, we have a ton of pop-ups. Despite checking off the "omit pop-ups" on the test set up, we still capture the pop up on the page's image which can cover up a ton of retail space to analyze.
Return on Investment
- Crazy Egg has helped to steer our ship in the right direction when it comes to prioritizing site changes and updates, which has translated in making updates that positively impact our user's experience and conversions directly.
Alternatives Considered
Hotjar
Other Software Used
Workfront, Later, Optimal Workshop, Google Drive, LastPass for Business, Enterprise Single Sign-On Manager, Atlassian Confluence, JIRA Software
Usability
Crazy Egg Review from an Internet Entrepreneur
Use Cases and Deployment Scope
Crazy Egg helps us to visualize the areas of our website where users click the most. It helps us to know what users are interested in most on our website. Crazy Egg helps us to know where our users come from. It also gives us an idea of what section of our website is being interacted with most by our users. This is crucial business intelligence required to improve the effectiveness of our website.
Pros
- It generates heatmaps based on what users clicked on the website. Helps you with a visual representation of the user's actions.
- It generates a scroll map checking how far users scroll on pages and when they lose interest in the content.
- It generates Overlay and Confetti to track a website's operation.
- Takes a screenshot of the URL, collects all the clicks on it, and then projects it as a heatmap on the screenshot. This makes it easier to understand.
Cons
- Sometimes the snapshots record fewer visits as compared to another page variant even when traffic is evenly distributed between the two.
- Crazy Egg has limited heatmap visualizations.
- Need to delete snapshots after it reaches the max limit. It happens fast if you are taking both mobile and desktop views of pages.
Most Important Features
- Heatmap Tool
- Scroll Tool
- Great Visual Reports
Return on Investment
- Very Positive impact on ROI as it pointed towards some specific flaws of the website. These flaws were removed on a regular basis.
- It constantly helps finetune our website to the requirements of the users. This helps in boosting our business development efforts.
- It helps us to remove or modify the least visited sections of the website. Thus removing the limitations that hamper our growth.
Other Software Used
Hotjar, Zoom, Google Meet
Crazy Egg will bright your users mouse
Use Cases and Deployment Scope
We attend from Crazy Egg to help us focus optimization on high valuable pages/zones in pages. We often develop hundreds of web components and functionality that customers don't like or ignore. Crazy Egg was there to get a real ROI by discarding useless zones and positioning important features where users clicking
Pros
- Visual rendering of mouse clicks
- User time spending on pages
- Price
Cons
- Support is lower than average paid products
- Integration with other software
Most Important Features
- Heatmap to see if important zone are placed well
- Scrollmap, to see the time spending on pages
Return on Investment
- Focusing on high valuable component has a massive ROI
- No need time to understand the software
Alternatives Considered
Hotjar
Other Software Used
Postman
