Great tool for corporate tele-communications
Use Cases and Deployment Scope
We use CloudCall as a telecommunication tool to contact our clients and related team members to check on the project status through our company systems. Due to the software's integration with our CRM system, I can directly call the client/project lead team, depending upon my access with the person. It is very productive because of the features like click-to-dial and analytics, reduces our work time, and also helps in keeping proofs by voicer-recording.
Pros
- It provides very clear in-call sound quality.
- Has great integrations with systems which makes it more compatible.
- Auto-call recording system
- One tap call features also has an added advantage
Cons
- Price is a bit more so i think that should be reduced.
- Support team remains unresponsive sometimes which makes us to hold the process.
- Connection gets interchanged while moving from mobile data to wifi.
Return on Investment
- Makes project work move fast, making the process productive.
- Keeping record of the calls made for validation or verifications.
- The only negative impact I feel is when we need support during server errors, which lags sometimes.
Alternatives Considered
Microsoft Teams
Other Software Used
Microsoft Teams, ServiceNow Customer Service Management, SAP Access Control
