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CloudCall Reviews and Ratings

Rating: 10 out of 10
Score
10 out of 10

Community insights

TrustRadius Insights for CloudCall are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy-to-use click-to-dial function: Users have found the click-to-dial function of CloudCall to be user-friendly and intuitive, streamlining the calling process. Several reviewers have mentioned this as a positive aspect.

Real-time call listening for effective communication: The real-time call listening feature in CloudCall has been highly beneficial for users, particularly during remote working and onboarding. It allows for effective communication and quality improvement, with multiple reviewers mentioning its usefulness.

Seamless integration with CRM platforms: The integration of CloudCall with CRM platforms, such as Salesforce and Bullhorn CRM, is considered one of its best features by many users. This integration provides easy access to client information, department contacts, call recordings, and SMS capability within the CRM system.

Reviews

4 Reviews

Great tool for corporate tele-communications

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use CloudCall as a telecommunication tool to contact our clients and related team members to check on the project status through our company systems. Due to the software's integration with our CRM system, I can directly call the client/project lead team, depending upon my access with the person. It is very productive because of the features like click-to-dial and analytics, reduces our work time, and also helps in keeping proofs by voicer-recording.

Pros

  • It provides very clear in-call sound quality.
  • Has great integrations with systems which makes it more compatible.
  • Auto-call recording system
  • One tap call features also has an added advantage

Cons

  • Price is a bit more so i think that should be reduced.
  • Support team remains unresponsive sometimes which makes us to hold the process.
  • Connection gets interchanged while moving from mobile data to wifi.

Likelihood to Recommend

I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.

MS
MUKUL SHUKLA
Web Development Intern in Information Technology at FIS Global (10,001+ employees)
Vetted Review
CloudCall
1 year of experience
View profile

A very good VOIP software

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Cloudcall works great for VOIP calling. I manage a sales team of 10 people who have to do a lot of cold calling to generate leads. It becomes crucial to use a service like cloudcall to ensure that the call is seamless and that personal number are not revealed. The IVR is also very easy to setup.

Pros

  • Recording
  • Log management
  • IVR

Cons

  • Inbound call management
  • Consumes high bandwidth
  • Audio quality drops in between calls.

Likelihood to Recommend

CloudCall is best suited for sales teams which need to do a lot of outbound calls throughout the day. The inbound IVR feature is also very useful. This works for all sizes of organization as they have various licensing tier. The log management is in-depth making it easy to track the positive leads.

VU
Verified User
Manager in Marketing (10,001+ employees)
Vetted Review
CloudCall
1 year of experience

Great Phone System with room for improvement

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

CloudCall is our phone system for the entire organization. We all work remotely, so it helps address the issues of not being next to each other. It allows us to reduce office equipment since it does have an app as well as can be used on the computer.

Pros

  • Innovation- has technology that a lot of competitors don't
  • customer service and support

Cons

  • The service on their app is not the best
  • The texting platform can always improve

Likelihood to Recommend

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

VU
Verified User
Executive in Corporate (11-50 employees)
Vetted Review
CloudCall
4 years of experience