#1 most frequent
United States of America
84.2%64 installations of 76
What is Revenue.io?
Revenue.io (formerly RingDNA ) is presented as a "sales acceleration engine" for inside sales teams using Salesforce. According to the vendor, its Intelligent Dialer for Salesforce aims to help outbound sales reps use Revenue.io to make more calls, connect with up to 400% more prospects, and fully automate voicemails. Part of the value proposition is also improving inbound call performance. Calls can be routed to the right reps based on any marketing source, complete with prospect data that helps reps have more successful conversations. Revenue.io also automates call logging and reporting, providing managers with dozens of actionable reports out of the box. The result: more dials, more conversations, more inbound call conversions and more revenue.
Categories & Use Cases
Media
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Screenshot of The RingDNA Intelligent Dialer for Salesforce
Top Performing Features
Dialer-CRM integration
Dialer software integrates to users’ CRM system to pull in contact information and/or add information about calls into CRM records.
Category average: 7.3
Click-to-call
Users can click on phone numbers on the computer (in contact records and other contexts) to call a specific person without manually dialing.
Category average: 8
Dialer reporting & analytics
Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.
Category average: 6.8
Areas for Improvement
Call notes & tags
Users can take notes and create tags based on phone conversations; used for organizing/prioritizing contacts and contributes to SI.
Category average: 7.4
Recorded voicemail drop
Users can pre-record voicemails and click to drop the voicemail if an answering machine, rather than a live person, picks up. Meanwhile, the dialer will move on to the next number on the list so that the salesperson does not need to wait for the message to finish playing to start talking to another contact.
Category average: 7.9
Campaign & list management
Users can create and modify contact lists/calling campaigns.
Category average: 7.2
Who Buys & Uses Revenue.io
#2 most frequent
Australia
3.9%3 installations of 76
#3 most frequent
Canada
3.9%3 installations of 76
Good tool to contact new clients!
Use Cases and Deployment Scope
I use RingDNA to contact new leads, recycle leads, and incoming calls, and also do follow-ups with our new clients. We use it every day and we make around 100 per day. This tool is easy to use and helps us to contact our new clients faster since is also integrated with Salesforce.
Pros
- Record calls
- Voicemails drop
- Greetings
Cons
- Quality on calls
- Calls dispositions
- It froze sometimes.
Most Important Features
- Voicemail drop
- Record calls
- Salesforce integration
Return on Investment
- It's faster to contact lead because of click to call.
- We can use multiple pre-recorded voicemails.
- We can listen our calls because all calls are recorded.
Alternatives Considered
Avaya Cloud Office
Other Software Used
Slack, Salesforce CMS, Groove
The manual, cumbersome workflow outweighs any value it might actually add
Pros
- Call quality is consistently good (compared to previous dialers)
- Conversational AI seems like a powerful tool. Underused in our company.
Cons
- It constantly logs out and forces me to log back in through both RingDNA and Salesforce before calling or texting anyone which requires a 2 step process. This can be prevented by logging into RingDNA at the start of each day before Salesforce, I just need to make this a habit!
- When you go into "Contacts" in the dialer and search for someone, it does not predictively auto-populate Contacts based on what you have typed so far (unlike Salesloft, Outreach, etc) so you end up typing most of the contact's name each time when searching. Not a huge deal since I am primarily searching for people in Salesforce, but it would be nice to have this in dialer as well.
Most Important Features
- Integration with Salesforce.
- Usability for all departments.
- Logging all activities (email, phone, texting).
Return on Investment
- Not sure how much it is costing us but it is far less utilized by Sales than Salesloft so I would say unless there have been massive cost savings, we have experienced a negative ROI
Alternatives Considered
SalesLoft
Other Software Used
DocuSign, Google Calendar, Google Tasks
RingDNA allows us to maximise people & technology across our complete marketing, sales, service experience
Pros
- Speed at calling through lists, loading the account data into the intelligent dallier
- Using the calling notes and other values, as triggers into our workflows
- Using ringDNA data in our Marketing cloud journeys for customer service and sales purposes. For example, triggering an email send based on the results of a phone call
Cons
- Managing numbers - we have loads of numbers and managing the deleted, active and so on is not as simple as it should be
- I have had a few minor issues with setting up call flows, once operational though, they work perfectly
Most Important Features
- Surfacing information from Salesforce into the dialer allowing reps to move more quickly through their call lists
- integration of call data into our existing marketing journeys
- integration of call data into our customer experience flows
- Analytics calls as part of or marketing, sales and customer services management
- The seamless injection of people into our digital experiences
Return on Investment
- RingDNA has a significant impact on our ability to manage our activities with our sales team
- Analytics gives us absolute transparency across our sales and service teams
- Essentially this enables us to truly see and act on what is happening and make overall improvements to marketing, sales and services
Other Software Used
Salesforce Marketing Cloud Email Studio, FinancialForce SCM, FinancialForce Accounting
RingDNA Addresses All Call Center Needs
Pros
- The AI feature allows for easy auditing and reviewing of phone calls.
- Calls are recorded live and saved in the call records so they are easy to find.
- The AI feature annotates the phone call in its entirety.
- It is easy to create a task in RingDNA so that clients can be followed up appropriately.
- Has a text feature that has allowed us to text more with our clients.
- Able to send documents via text
- Dispositions are easy to use.
Cons
- Needs have more flexibility with cadencing
- More control over time zone dialing.
- Creating a feature that avoids duplicate phone numbers, clients, contacts, etc. from being created.
Return on Investment
- It has increased our telephone productivity and we are talking to more clients.
- We are signing up more cases thanks to texting our retainer documents.
- Our call center staff is happier because of how easy RingDNA is use.
Alternatives Considered
Five9
Usability
Other Software Used
DeskTime, Trello, Adobe Sign (formerly EchoSign), Litify, Salesforce Lightning Platform (formerly Salesforce App Cloud), ADP Workforce Now, Box, GoToConnect (formerly Jive), Zoom, Adobe Acrobat DC, Microsoft Teams, Indeed.com
RingDNA Review
Pros
- Sales outreach cadences
- dialer service
- call intelligence
Cons
- User interface
- mobile app
- email tracking
Return on Investment
- Saved us money by allowing us to bundle multiple services into one platform
- has helped increase productivity on the sales team
- has helped with coaching and training through call intelligence
Alternatives Considered
SalesLoft, 8x8 X Series (Formerly Virtual Office) and GoToConnect (formerly Jive)
