TrustRadius: an HG Insights company

Cisco ThousandEyes

Score8.9 out of 10

218 Reviews and Ratings

What is Cisco ThousandEyes?

Cisco ThousandEyes empowers organizations to assure every digital experience across every network, everywhere, every time.

Read more details.

Categories & Use Cases

Media

Screenshot of global availability issues for users trying to use Slack application.
Screenshot of the path visibility feature pinpointing where in the transit path an outage or event is occurring.
Screenshot of ThousandEyes Internet Insights™, which combines a massive data set with algorithmic outage detection to provide near real-time insights into a business's SaaS applications. and networks. Internet Insights can be used to manage digital experience at Internet scale.
Screenshot of ThousandEyes Event Detection diagnosing events as server or network issue.

1 / 4

Screenshot of global availability issues for users trying to use Slack application.

Who Buys & Uses Cisco ThousandEyes

Cisco ThousandEyes Reviews

What users are saying about Cisco ThousandEyes.
View all Cisco ThousandEyes reviews

Pros

  • Deep network path visibility for issue identification
  • Effective synthetic testing for transaction performance measurement
  • Proactive monitoring functionality for inbound applications

Cons

  • High cost of the platform
  • Licensing model lacks predictability and flexibility

ThousandEyes

Incentivized
Matthew PartidaView profile
Infrastructure engineer in Information Technology at Denton County (1001-5000 employees)

Use Cases and Deployment Scope

ThousandEyes is used to monitor the network, we well as troubleshoot any issues. By having a glass pane style map of the network, we are able to easily track problems with easy logical troubleshooting and assisting tools that are baked into the system. It has proven to be an invaluable tool that wraps many other products into one clean setup.

Pros

  • NMS
  • Troubleshooting
  • Monitoring

Cons

  • Snmp integration
  • Simple troubleshooting tools

Return on Investment

  • Reduced troubleshooting time
  • Less user mapping error issues

Other Software Used

NetBrain Technologies, Cisco Catalyst Center

Cisco ThousandEyes Review

Incentivized
Verified User
Consultant in Information Technology (10,001+ employees)

Use Cases and Deployment Scope

We use Cisco ThousandEyes for the Cloud Network monitoring of the end-to-end user experience monitoring as well. So a Cisco ThousandEyes is a tool that helps us in getting the one performance inside of different applications also and the end, end-to-end network visibility as well. So it helps a lot in identifying the issues at a very faster time.

Pros

  • Cisco ThousandEyes does the holistic discovery of the end components, the network components, and it's really fast at identifying where the issue is, which is not normally identified by the classic monitoring tools. So it's quite a fast identifying the issue of the networks and Cisco ThousandEyes also provides a very good real user end user monitoring experience for the end customers. So those are the two real life and also very good examples for Cisco ThousandEyes.

Cons

  • More focused on, I would say on the cloud visibility because they are only doing the network visibility, but the cloud application visibility, they need to put more focus on that area.

Return on Investment

  • So it's really helpful for us to identify the issue quite fast. So we use thousand ties to understand where the issue is and it helps us in maximize the business potential. So I would say it's helpful in the overall business strategy.

Other Software Used

PRTG Network Monitor, Microsoft System Center Operations Manager (SCOM), BMC AMI Ops

Cisco ThousandEyes it's a must for UCaaS

Incentivized
Verified User
Professional in Engineering (10,001+ employees)

Use Cases and Deployment Scope

We use Cisco ThousandEyes to monitor collaboration tools like Webex, Microsoft Teams, and Zoom in an international corporation. The main business problem we address is ensuring good quality in video calls and identifying network issues that can impact the user experience. With Cisco ThousandEyes, we can check network paths, latency, packet loss, and other key metrics to troubleshoot problems faster.
The scope of our use case is mainly to monitor and analyze performance issues related to video conferencing, helping us improve reliability and user satisfaction.

Pros

  • Synthetic traffic test
  • Unified communications quality information
  • Real user experience
  • Internet insights

Cons

  • IA features for analyzing data
  • Event identification
  • Data correlation
  • Voice test with more codecs
  • UDP support for WebEx dynamic test (ongoing)

Return on Investment

  • Less time of Networking team analysis. Reduction of 70-80%.
  • It has a moderate learning curve, but when you understand its features, it becomes a powerful tool.
  • Due to start analyzing the network, initially you start with a big amount of problems you didn't realize before. So initially you will have a raise of network issues tickets that needs to be reviewed.

Alternatives Considered

NETSCOUT nGeniusONE

Other Software Used

Webex Calling, Microsoft Teams, Microsoft Teams Rooms, Webex Events (formerly Socio), Vyopta, Cisco Meeting Server (discontinued)

Cisco ThousandEyes... Good, but can be complicated.

Incentivized
Verified User
Technician in Information Technology (1001-5000 employees)

Use Cases and Deployment Scope

We use Cisco ThousandEyes to help diagnose network issues, both on and off our local network. We have lots of monitoring out there on machines, especially problematic workstations of radiologists, etc. The product helps us identify where the fault lies when people have connectivity issues.

Pros

  • Identify network issues
  • Locate network issues
  • Help monitor critical apps

Cons

  • Even with the 2.0 interface, the GUI has a lot of room to be more intuitive.
  • Sorting data can be a lot of work and requires a lot of clicks at times.

Return on Investment

  • The data that Cisco ThousandEyes provides us frees up time for our network engineers and lets us get more work done.

Alternatives Considered

Dynatrace

Other Software Used

SolarWinds Network Performance Monitor (NPM)

Usability

Cisco ThousandEyes Incredible Enterprise Value Challenging Cost Structure

Incentivized
Verified User
Vice-President in Information Technology (1001-5000 employees)

Use Cases and Deployment Scope

Network troubleshooting both internally and externally (ISP/SaaS facing)
Endpoint troubleshooting (Surface laptops) over VPN, work-from-home.

Pros

  • Network path visibility
  • Clean, unified web experience/tooling
  • Synthetic testing

Cons

  • The licensing/cost model is unpredictable and frustrating
  • Unit based consumption has been a limiter for our investments into the tech

Return on Investment

  • Engineering time saved through better observability
  • Reduced organizational MTTR

Alternatives Considered

LogicMonitor, SolarWinds AppOptics and Zabbix

Other Software Used

LogicMonitor, Atlassian Confluence, Atlassian Jira

Cisco ThousandEyes Alternatives

Products similar to Cisco ThousandEyes that may also meet your needs.
View all Cisco ThousandEyes alternatives
Catchpoint
CompareLearn more
Kentik
CompareLearn more
Dynatrace
CompareLearn more