Use Cases and Deployment Scope
We use Celigo for every internal integration. It's used for sales orders, customer payments, Zendesk customer support tickets, shipment tracking, database data migration, email sends to customers, etc... It allows all our internal systems to communicate with each other instead of being siloed. For example, to proactively solve customer pain points and issues, we track all of our packages with AfterShip and then create Zendesk support tickets if there is an issue with the package transit. Our customers love the proactive messaging so they feel like we are taking care of them every step of the way.
Other Software Used
NetSuite ERP, Salesforce Commerce Cloud, Zendesk Support Suite