Broadvoice | GoContact

Score9.2 out of 10

543 Reviews and Ratings

What is Broadvoice | GoContact?

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

Categories & Use Cases

Media

Screenshot of the call routing rules to manage holidays, and off-hours.

Screenshot of inbound call routing with automated menus and announcements, like a large business.

Screenshot of user accounts can be added, removed, and managed from this interface.

Screenshot of a detailed view of call history with detailed call reports.

Screenshot of a video conference with up to 50 users with b-hive Communicator.

Screenshot of group messaging and file sharing to keep internal teams connected.

Screenshot of one-click audio calling from the chat interface.

Screenshot of the b-hive Mobile app, which is used to place calls from a personal device using a business phone number.

Screenshot of video meetings, which can be joined from anywhere with the b-hive Mobile app.

1 / 9

Screenshot of the call routing rules to manage holidays, and off-hours.

Meeting initiation
Meetings can be easily initiated, whether they are scheduled or on the fly.
Category average: 9.3
Record meetings / events
Meetings and webinars can be recorded for playback.
Category average: 9.3
Call recording
Automatic recording of inbound and outbound calls
Category average: 8.5

Call and meeting analytics
Analytics and reporting are available about both calls and meetings.
Category average: 8.3
Online Fax
Ability to send and receive faxes over the internet
Category average: 7.8
Business SMS/External Messaging
Unlimited SMS and/or MMS with clients
Category average: 8.3

Most Frequent Users

Top 3 industries using Broadvoice | GoContact.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Other Services (except Public Administration)

14.3%

2 installations of 14

#2 most frequent

Real Estate and Rental and Leasing

14.3%

2 installations of 14

#3 most frequent

Accommodation and Food Services

7.1%

1 installation of 14

Pros

Exceptional customer service experiences, with over half of reviewers (51%) praising the responsiveness and helpfulness of the support team.
Ease of use, with 20% of reviewers finding the platform intuitive and user-friendly.
Cost savings, reported by 31% of reviewers, due to lower monthly bills and features like online faxing and call recording.

Cons

User interface issues, with 31% of reviewers finding it confusing and suggesting improvements.
Mobile app problems, including crashes and call transfer difficulties, noted by 11% of reviewers.
Customer service wait times, cited by 9% of reviewers, indicating a need for faster response times.

Sarah Perkins View profile

Site Director in Research & Development at Lapis Clinical Research (1-10 employees)

Use Cases and Deployment Scope

I have had Broadvoice as my company's communication source. There are a number applications to utilize the services offered. I was able to set up fax services (which was required for some of our business partners). I was also able to see a record of calls, voicemails and faxes both inbound and outbound. Having that access was valuable for our documentation.

Pros

They offer several platforms to access communication tools
I have stored records of all inbound/outbound communications
Email notifications are sent as a back up to incoming communication

Cons

The mobile app could use some improvement as calls were not always seamlessly transferred

Usability

Other Software Used

Microsoft Teams

Annie Lee

Administrative Assistant at Orange County Dental Society (1-10 employees)

Use Cases and Deployment Scope

We use Broadvoice for our phone system alongside B-Hive. We are a nonprofit organization serving over 2500 dental professionals and we use Broadvoice to answer our members and the public's questions regarding our events, sponsorships, anything dentistry related. While in the office, we use our office phone to answer calls and when we are working remotely, we use the B-Hive app instead, which comes in very handy.

Pros

Customer Service
Phone System
Friendly

Cons

Long customer service waits when calling

Return on Investment

We have never had spam calls
Consistent phone calls from our members

Usability

Other Software Used

Microsoft 365

Verified User

Project Manager in Information Technology (11-50 employees)

Use Cases and Deployment Scope

We are a integrator and use work with schools to provide paging using the Nyquist E7000 and C4000 systems. We connect and use Broadvoice for admin paging and IP phone paging.

Pros

Tech support
Explanation of uses, and implementation.

Cons

ATA devices are lacking compared to others ive used
Thats all I personally experienced that could be improved.

Return on Investment

Allowed us to keep our promise to our customer big impact.
Saved us from buying multiple grandstream ata devises around 1500$ saved.
Allowed our top of the line IP paging system to integrate and be used by admins Big Impact.

Usability

Other Software Used

Avaya Aura, FreePBX, Ubiquiti Networks UniFi

Verified User

Professional in Corporate (1-10 employees)

Use Cases and Deployment Scope

We use Broadvoice to help ensure that all of our calls are being answered, that people can connect to right person quickly, and that concerns are being monitored after hours as well. We use Broadvoice every single business day. It helps give us peace of mind during and after work hours.

Pros

The Customer Service experience is always really excellent
The product is easy to use and very intuitive
The product works well and is reliable

Cons

The machines are not very aesthetic

Return on Investment

Our return on investment has been excellent
Our team is easy to reach and we are able to communicate even better with ourselves

Usability

Other Software Used

Adore Softphone Premium

Verified User

Director in Corporate (1-10 employees)

Use Cases and Deployment Scope

We chose to use Broadvoice as our phone provider as we manage three different businesses, each with their own unique needs and teams. We needed the ability to manage all three businesses seamlessly with one provider, while still being able to customize each of our lines for our teams. We have Broadvoice direct lines as well as employees who also either have their own direct line or have chosen to use the Broadvoice app.

Pros

Customer Service (Van R. & Manny R. were simply amazing to work with!)
Onboarding (Such a smooth process)
Intuitive Software (Broadvoice is sophisticated and intuitive)

Cons

None that I can think of so far! We have been pleased with our experience.

Return on Investment

We are an early stage organization, so having a centralized phone provider will be beneficial when it comes to our efficiency as a team.
Running three business at the same time, Broadvoice has helped us tremendously - We have one provider on one bill but the Broadvoice platform still allows for flexibility and customization based on the needs of each of our businesses.

Broadvoice | GoContact

What is Broadvoice | GoContact?

Categories & Use Cases

Media