Meeting initiation
Meetings can be easily initiated, whether they are scheduled or on the fly.
Cat avg: 9.2
Top Performing Features
Call recording
Automatic recording of inbound and outbound calls
Cat avg: 8.5
Record meetings / events
Meetings and webinars can be recorded for playback.
Cat avg: 9.2
Calendar integration
Scheduling capabilities integrate with users’ Calendars.
Cat avg: 8.3
Worst Performing Features
Business SMS/External Messaging
Unlimited SMS and/or MMS with clients
Cat avg: 8.3
Online Fax
Ability to send and receive faxes over the internet
Cat avg: 7.8
Mobile app for iOS
App for iPhone and iPad
Cat avg: 8.7
Broadvoice | GoContact Features from Reviews
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
8.7+4%
High quality audio
High quality audio connection is consistently available, with few or no interruptions.
Category average: 8.7
High quality video
High quality video connection is consistently available, with few or no interruptions.
Category average: 8.5
Screen Sharing
Features related to remote screen sharing capabilities.
8.7+2%
Desktop sharing
Presenters can remotely share a view of their desktop with attendees.
Category average: 9
Online Meetings / Events
Features related to hosting and attending meetings and events online.
8.8+4%
Calendar integration
Scheduling capabilities integrate with users’ Calendars.
Category average: 8.3
Meeting initiation
Meetings can be easily initiated, whether they are scheduled or on the fly.
Category average: 9.2
Record meetings / events
Meetings and webinars can be recorded for playback.
Category average: 9.2
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
8.6+5%
Live chat
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
Category average: 8.3
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
8.7-2%
User authentication
Administrators can require users to authenticate their identities before joining a meeting.
Category average: 8.9
Participant roles & permissions
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Category average: 8.9
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
8.5+1%
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 8.6
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 8.3
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.3
Call Management
Customized phone system settings
8.6+2%
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8.6
Call recording
Automatic recording of inbound and outbound calls
Category average: 8.5
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.4
Call screening
Ability to block numbers or send calls directly to voicemail
Category average: 8.6
Message alerts
Receive SMS and email message notifications for voice and fax messages
Category average: 8.4
Business SMS/External Messaging
Unlimited SMS and/or MMS with clients
Category average: 8.3
Online Fax
Ability to send and receive faxes over the internet
Category average: 7.8
Voicemail Transcription
AI-powered voice-to-text transcription of voicemails
Category average: 8.1
Mobile apps
Apps are compatible with mobile devices.
8.5-3%
Mobile app for iOS
App for iPhone and iPad
Category average: 8.7
Mobile app for Android
Android app
Category average: 8.5
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
8.7+3%
Centralized communications management
All voice, chat, and video features can be managed from one central platform.
Category average: 8.4
Team messaging
Team members can send each other messages.
Category average: 8.6
Team document sharing
Documents can be shared with other team members.
Category average: 8.5
Call and meeting analytics
Analytics and reporting are available about both calls and meetings.
Category average: 8.3
Broadvoice | GoContact Features from the Vendor
Additional Features
Vendor-contributedVoice Calling – Call placing and receiving on any device, regardless of location.
Messaging – Team communication with 1:1 and group messaging, and customer communication using SMS.
Video – Conferencing for up to 50 video participants.
Virtual Contact Center – Call queuing and routing, real-time monitoring, and detailed analytics.
SIP Trunking – Preserves a PBX investment and reduces costs by replacing landline with VoIP.
Call Path Pricing – Reduces license costs by paying only for the call volume needed rather than the total number of seats.