BoldDesk

BoldDesk by Syncfusion helps users to streamline their support operations and enhance customer satisfaction with agent-based packages and options that cover unlimited agents.

Syncfusion's support team is available at every stage of implementation to help BoldDesk clients move forward with confidence, secure in the knowledge that they'll receive they level of service they should be able to expect from a help desk solution provider.

Key features and benefit areas are highlighted below.

TICKETING - Organizes support requests, routes them to the appropriate agents, users can customize support creation forms and collaborate with teammates.

KNOWLEDGE BASE - Self-service, central repository of information for customers.

PRODUCTIVITY - BoldDesk helps agents increase productivity and provide faster responses to support requests, which keeps things moving forward.

AUTOMATIONS - Using no-code automation, a business-specific operation workflow can be created to perform recurring manual tasks at each stage of the ticket life cycle. SLAs allow users to automatically set the response and resolution times for tickets.

CUSTOMIZATIONS - A customized ticket form with custom ticket fields can be created, with visibility of the fields controlled in the field display condition. The logo, login options, and ticket layout preferences can be changed, along with the password policies in the help center for each brand.

CUSTOMER PORTAL SOFTWARE - Customer portal software enables customers to track and send tickets through an interface. The customer portal can be customized for each brand managed by changing the logo, login options, announcement banner, and password policies.

REPORTS - Displays real-time data using the built-in reports and dashboard to drive informed decisions about improving customer service. Dashboards can track SLAs to improve customer satisfaction and team performance for business by displaying every aspect of the support experience.

SECURITY -To protect customer data, security systems control access to the entire organization and secure data at multiple levels. Encryption, audit logs, IP restrictions, and SSO are features that can help protect data and limit access to only authorized users.