ADP Workforce Now

Score8 out of 10

2,153 Reviews and Ratings

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ADP Workforce Now

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What is ADP Workforce Now?

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

Categories & Use Cases

Media

Screenshot of ADP Workforce Now: a simple and complete human capital management solution

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Screenshot of ADP Workforce Now clients can equip their employees with the ADP Mobile self-service app

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Screenshot of ADP Workforce Now: a simple and complete human capital management solution

Pay calculation
Pay calculation provides for computation of employee pay with state and federal deductions.
Category average: 8.2
Job profiles and administration
Job profiles and descriptions can be created and edited.
Category average: 7.9
Direct deposit files
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
Category average: 8.6

Review status tracking
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
Category average: 7.4
Ability to combine HR data with external data
Ability to bring data from external systems like CRM and combine with HR data.
Category average: 6.4
Duplicate Candidate Prevention
Duplicate candidate prevention prevents candidates already in the system from being added
Category average: 7.4

Most Frequent Users

Top 3 industries using ADP Workforce Now.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Manufacturing

16.2%

2,087 installations of 12,898

#2 most frequent

Professional, Scientific, and Technical Services

11.4%

1,467 installations of 12,898

#3 most frequent

Health Care and Social Assistance

9.4%

1,206 installations of 12,898

piyush gupte

Staff Engineer in Engineering at HG Insights (201-500 employees)

Use Cases and Deployment Scope

Here are two distinct sample responses depending on your role and organizational perspective:Option 1: General HR / Mid-Sized Company Perspective (~80 words)We use ADP Workforce Now across our entire company of roughly 250 employees as our primary HRIS platform. Our main use cases include bi-weekly payroll processing, benefits open enrollment, time and attendance tracking, and onboarding new hires. The software solved our biggest pain point: fragmented employee records spread across disparate spreadsheets. By centralizing core HR records, it reduced manual data entry errors, streamlined our tax compliance reporting, and gave employees direct self-service access to paystubs and PTO requests.

Pros

utomated Payroll & Tax Compliance: It handles recurring payroll runs seamlessly, calculates multi-state deductions accurately, and automatically submits local, state, and federal tax filings without requiring manual intervention.
Employee Self-Service Portal: The mobile app and desktop portal allow employees to independently view paystubs, download year-end tax forms (W-2s), check accrued PTO balances, and request time off directly.
Centralized HR & Onboarding Workflows: It consolidates employee profiles, direct deposit information, and benefits enrollment into one system, making the digital onboarding process straightforward for new hires

Cons

Custom Reporting & Analytics: Building custom reports can be unintuitive and clunky. Navigating through multiple nested menus and filtering complex datasets often requires a steep learning curve or assistance from support.
ustomer Support Response Times: Reaching a dedicated account representative who understands account-specific configurations can take time. Routine inquiries frequently get routed through tier-one general queues, delaying resolutions for urgent payroll issues.
ustomer Support Response Times: Reaching a dedicated account representative who understands account-specific configurations can take time. Routine inquiries frequently get routed through tier-one general queues, delaying resolutions for urgent payroll issues.

Usability

Shannon Seaber

HR Manager in Human Resources at Euclid Heat Treating (51-200 employees)

Use Cases and Deployment Scope

I have used ADP Workforce Now at two companies. The first, we implemented ADP Workforce Now as we acquired international companies. The software helped the HR side of the transition go smoothly (and helped the HR team from going mad). The implementation team and support were knowledgeable, helpful, patient.

Now, I use ADP Workforce Now in a small company, where I am the whole department. Trusting that payroll is correct - that laws are watched and action is taken to update processes, deductions, what-have-you as those changes occur is such a relief. I use the recruitment feature which allows me to enter all the details ONCE and boom - we are posted everywhere. I love The Bridge to answer quick questions and discuss issues with fellow HR people.

I have used several systems over the years and recommend ADP Workforce Now above all others!

Pros

Easy reporting - especially building custom reports
The chat feature for quick questions and guided answers
Accurate Payroll

Cons

I wish I could edit our shift premiums
The vacation accrual does not always happen automatically
Some details of "how" things work are hidden and you have to call to dig in. I like to solve much myself.

Return on Investment

Saving time and money by posting to multiple job sites at once.
Saved a few thousand dollars a year by going paperless for checks.

Alternatives Considered

Paycor, Paycom, BambooHR® and Kronos Workforce Dimensions / UKG Dimensions (discontinued)

Other Software Used

Microsoft 365

Helen Baughn

Sr. HR Manager in Human Resources at Wan Bridge Group (51-200 employees)

Use Cases and Deployment Scope

In our organization, ADP Workforce Now serves as the central HRIS platform, supporting multiple areas of human resources and payroll. We use it for core HR functions including employee data management, payroll processing and time/attendance tracking. One of my favorite features of the platform is the Field Grabber functionality. It allows us to capture and pull custom data fields that go beyond the standard reports, giving us flexibility and precision in our reporting. My second favorite aspect is the Data Analytics capability—the ability to generate graphs and charts, apply filters, and visualize information in a clear and actionable way is extremely valuable.

Pros

Data Analytics
Field Grabber
Customer Service (Ricard Franco is AWESOME)
Onboarding
Earning and Deduction Codes (easy to set up and use)

Cons

Customized pre-process payroll reports (Limited on pre-process payroll reports)
Labor Allocation (Allocations make payroll reporting very hard to review and find any errors )
Recruiting (ATS is very basic)
Geofencing (should be able to change shape rather than a circle)
Pay Classes (should be able to change at Practitioner level rather than reach out to support)
Cookies and Cache have to be cleared on a regular basis
Only able to see employee documents/acknowledgements one at a time in the employee file
Timecards can only be managed/viewed by 1 person
Timeoff emails do not have a link
Cost per payroll - not just monthly fee so cost with off cycle payrolls
Separate I9 step not needed - during onboarding - 2nd Everify step
ADP Workforce Now does not pull in allowances for Houly employees into payroll ONLY Salaried employees

Return on Investment

Self-service tools for pay, benefits, and time-off requests improve employee satisfaction and reduce HR inquiries.
Built-in compliance features help us avoid costly fines and ensure we stay aligned with changing regulation (quarterly reporting)

Alternatives Considered

Paylocity

Other Software Used

Training by Grace Hill, Employee Navigator, Voya, Quantum Workplace Engagement Surveys and Pulses, Quantum Workplace Exit Surveys

Katrena Youmans

HR / Reporting Analyst in Human Resources at Braun Northwest Inc (201-500 employees)

Use Cases and Deployment Scope

We use ADP Workforce Now to process payroll for over 300 Employees. Using workforce now, time and attendance and compliance for taxes. It aids us in processing efficiently and quickly.

Pros

Custom Reporting
Ease of learning, untilizing
tracking hours, jobs and tasks.

Cons

Customer Service Language Barrier
paystubs available in a bundle, rather than independently for each payroll

Return on Investment

Allows us to process payroll quick and efficiently in just a few hours on payroll run days.
Plenty of heads up for holiday or closures.
allows us to track out hours to cost out our builds.

Alternatives Considered

Paycom and Paychex

Other Software Used

Sage Accounting, Microsoft Teams

Ginger Humbles, SHRM-CP View profile

Director of Human Resources in Human Resources at Team Staffing, LLC (1001-5000 employees)

Use Cases and Deployment Scope

At TS, ADP Workforce Now is used for HRIS, Recruitment, Onboarding, Performance Reviews, Payroll, Tax and Banking, and Time. We made the decision ten years ago and have no desire to change. Although there can be issues and struggles, ADP does stand on its word to address issues and correct them. I have had colleagues try other vendors and quickly wish they were back with ADP. I'm also part of a client advisory board, and I can tell you that ADP and their leadership strive every day to address what is needed for the client, what is next, how to make the product even better, etc. It is very eye-opening to see this side firsthand and comforting knowing they keep themselves to such high standards.

Pros

HRIS that is personalized for the employee and addresses DE&I needs.
Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials.
Onboarding is an excellent way to stay in compliance and have all documents completed.
Tax and Banking and resolution to any issues.

Cons

System wide issues such as "benefits" on app, "bug" notifications that are incorrect, reports not generating.
Better communication internally for file feeds to vendors.
Better set up of vendor file feeds - one-stop shop vs. different areas working on parts.