Just dont
Use Cases and Deployment Scope
We use Paychex Flex as our payroll company and decided to use their "flock" system to help streamline our benefits selection for our employees. This was a total nightmare I feel. Not only is it nearly impossible to get a call back on issues, the communications from emails are cryptic or non-existent from my experience. The left hand doesn't know what the right hand is doing ever. If, by chance, you finally reach someone in a management position to "help" with an issue, rest assured they expend the least amount of effort to aide you, if they decide to aide you at all in my opinion. The last 5 months with Paychex Flex and flock have been terrible. We will be switching not only our benefits brokerage but also our payroll companies as of this review. I would chalk this up to a company being large enough they believe they cannot fail and that leads to being flippant with their customer complaints. If you are thinking of using Paychex Flex for any services, think again.
Pros
- paid on time
Cons
- Benefits management was TERRIBLE. One of the worst experiences I have had.
- Revolving door of assigned agents. You never know who you are going to get. 9/10 times the person didn't know how to assist us I feel.
- So many phone numbers to call in to for various departments and after long hold times, could never be transferred to the right person.
Return on Investment
- Expensive for what it is and how bad the service could be at times.
- We saved money by switching, new company doesn't have some of the bells and whistles but we never used those features and were paying for them anyways.
- Cannot strongly suggest enough to stay away from their benefits management team. Was a major deciding factor for us switching companies all together because of how horrific the experience was.
Alternatives Considered
Gusto
Usability
Other Software Used
Gusto
