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UKG Pro

Score7.5 out of 10

1,444 Reviews and Ratings

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Categories & Use Cases

Media

Screenshot of included workforce analytics.
Screenshot of the payroll gateway.

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Screenshot of included workforce analytics.

UKG Pro Key Features

Learn about the best (and worst!) features UKG Pro has to offer, as determined by TrustRadius' reviewers.
Based on 1,444 ratings of UKG Pro's features
View all UKG Pro features

Top Performing Features

  • Pay calculation

    Pay calculation provides for computation of employee pay with state and federal deductions.

    Category average: 8.2

  • Direct deposit files

    Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.

    Category average: 8.6

  • Create succession plans/pools

    Managers can create and manage pools of potentially high-performing individuals.

    Category average: 8

Areas for Improvement

  • Annual carry-forward and encashment

    Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.

    Category average: 7.7

  • Duplicate Candidate Prevention

    Duplicate candidate prevention prevents candidates already in the system from being added

    Category average: 7.4

  • Review reminders

    System can generate reminders to ensure review completion timeliness.

    Category average: 7.4

Who Buys & Uses UKG Pro

UKG Pro Reviews

What users are saying about UKG Pro.
View all UKG Pro reviews

Pros

  • Consistent and accurate payroll processing.
  • Robust reporting capabilities for custom and scheduled reports.
  • Ease of use for administrators, managers, and employees.

Cons

  • Onboarding and Recruiting modules lack stability and customizability.
  • Reporting and data export can be difficult to configure and unintuitive.
  • Customer support responsiveness and expertise need improvement.

UKG Pro Review 2025

Incentivized
Vicky Honcharenko
HR Payroll and Benefit Specialist in Human Resources at Bravera Holdings Corp. (501-1000 employees)

Use Cases and Deployment Scope

Payroll, Benefits, Time Management, Performance Management, Salary or Compensation Management, UTM, BI, Year End, ACA Reporting, Vet Reporting, EOE reporting... we use it every day and all day long for everything employee/personal wise!

Pros

  • UTM
  • BI
  • Payroll processing

Cons

  • Rapid Response
  • Case Management
  • Service Request Management
  • Response time in general

Usability

Center for employee - development and benefits

Incentivized
Verified User
Consultant in Information Technology (1001-5000 employees)

Use Cases and Deployment Scope

I am mainly using UKG Pro portal for applying leaves (vacation, sick leave and casual leave). We can also see our history of leaves like carry forward and pending leaves of year. The business problem which is being solved here is all information can be stored in one place like personal details , organization details , job details and compensation summary.

Pros

  • We can apply shortcuts that are visible on homepage for our daily activities like Request time offs, goals and upcoming schedules/ meetings.
  • Personal development plans can be added and we can update for the progress as well - good excerise for career development or upskill.
  • Take record of my timecards and my accruals

Cons

  • Personally I am not big fan of interface I get lost to fine something
  • At times my timecard doesnt show up I had to load everytime
  • Sometimes I dont get any approved leave notification after my manager approves, I had to go back and ask for the update.

Return on Investment

  • Manual work has been reduced which has lowered admin cost.
  • Employee satisfaction in the end matters I feel for the products success indicator.
  • 50-60% of HR inquiries have been reduced because of self service HR UKG Pro portal is there .

Usability

Alternatives Considered

Okta and DKM (Dynamic Knowledge Management)

Other Software Used

Okta Workflows, DKM (Dynamic Knowledge Management), Syncsort Capacity Management

UKG Ready

Incentivized
Asja Gadlin
HR Coordinator in Human Resources at TDK Lambda America (201-500 employees)

Use Cases and Deployment Scope

So we basically use it for all the things, benefits, we use it for payroll, we use it for timekeeping. I think so that's all that we really use it for, but we would like to see if there's more of an easier way to just put everything together.

Pros

  • Well I would say recently the customer service has increased tremendously and I love that because when you put in a case and then you get the message maybe two to five minutes later and then someone's contacting you on the phone or an email. And I love that part because we are in customer service, so just be having that support is truly amazing.

Cons

  • Teachers that are hard functionality. Okay. I would say the most issues that we've had is the admins or the HR department losing their access and it throws us for a loop. It's like, what happened? What's going on? So that's the main thing. And then some of our employees struggle with the hourly employees try to struggle with timekeeping as in clocking in and clocking out. But we got that resolved. Thank you UKG Pro. And our employees are happy again. I would recommend UKG Pro.

Return on Investment

  • I would say the employee engagement has improved overall with UKG Pro. And I feel like over, since we've had it for about two, I think it's three years, we've officially had UKG Pro from where it started from beginning to now, it has very transformed through just the business objectives I guess you can say. And then employees at first hated it and then now it's like, okay, we like UKG Pro because they're problem solving. They're coming up, they're coming to be with us more, which is awesome.

Usability

Mission Onboard possible -powered by UKG Pro.

Incentivized
Jade Pierce
Human Resource Generalist in Human Resources at Quantum Flairs (201-500 employees)

Use Cases and Deployment Scope

We use UKG Pro for everything from onboarding new hires to payroll, benefits admin and performance review. It really fixes the mess of having ten different tools doing one persons job ; It bring it all under one roof. Especially useful in compliance and track reporting. We are in IT so audit season is no joke.

Pros

  • Payroll is clean accurate and fast, No drama, no mystery deduction, just smooth and direct deposits every time.
  • On Boarding is amazing; new hires can get their docs, e-sign and are in the system before you can say compliance audit.

Cons

  • Some parts still give spreadsheet-era vibes. The UI can be clunky; like why does it take five clicks to run a basic report.

Return on Investment

  • We have shaved at least 20% off admin hours across HR and payroll real time back in our week, not just fluff
  • Our engagement scores have jumped after we started using their feedback and talent modules more strategically.

Usability

Alternatives Considered

ADP Workforce Now and BambooHR®

Other Software Used

Google Meet, Slack, Trello

UltiPro changed my payroll life!

Incentivized
Jack Klott, SHRM-SCPView profile
VP Human Resources in Human Resources at Independent Bank (501-1000 employees)

Use Cases and Deployment Scope

UKGPro is currently being used by the HR and payroll departments. Our employees are also using it for self service options to update address information, view their pay statements and W-2s, as well as viewing their benefits information. We've also launched the performance management tools and are conducting performance reviews and compensation reviews within the application. Over the next 12 months, we'll be using the application to better communicate metric data to executive managers all the way down to our front line supervisors.

Pros

  • Payroll processing - We have four pay groups and we can pick and choose which pay groups we'll run payroll for and which ones we're not quite ready to run yet. There is a great deal of configurability and flexibility when running the payroll. Since our launch of UltiPro, we've reduced the time it takes to run payroll from roughly 3 and a half days, to 8 hours.
  • The business intelligence reporting is amazing. It took approximately 2 weeks for us to learn, but after learning where the fields are located, the tool is great!
  • The configurability of the application was one of the aspects that I liked best when going through the review process. When the salesperson tells you that the system is highly configurable, that is exactly what it means. Practically everything that I have looked at, I have been able to configure the page, fields or business rules to fit what I wanted to do.
  • The talent management area is very easy to use and intuitive.
  • Employee Voice survey tool is incredibly insightful and has allowed us to better measure our employee's engagement.

Cons

  • One area that I would consider UltiPro to be lacking is with the original benefits administration (Open Enrollment/Life Events) module. The process has improved significantly in the last several years, but it can be difficult to manage contingencies and other factors that could impact an employee's benefit elections.
  • The tax, wage attachments and garnishments area is working its way back to being a strength, but they've had some significant challenges over the last several years.

Return on Investment

  • Using the Employee Voice module, we've reported an increase in engagement across several benchmarks of more than 25% over the last 4 years.
  • Our payroll processing time has reduced from approximately 36 hours on average, to just over 8 hours total.
  • Work schedules are now being tracked within the workforce management application rather than on a spreadsheet that would be printed and posted. Employee's have consistent access to their schedules on their mobile device.

Alternatives Considered

ADP Enterprise eTIME, ADP Workforce Now, Ceridian Dayforce, Paycor, Paylocity Web Pay, Workday Human Capital Management and Paycom

Other Software Used

WellRight, PayScale Insight Lab, PayScale Payfactors

Usability

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