Evolve IP Unified Communications vs. Webex Calling

For small locations, it's perfect but maybe not for larger locations with more then 50 people. It would depend on your bandwidth availability and what type of redundancy you have in place.

Webex calling has efficient call monitoring systems and advanced call logging tools. Unlike other call management service providers, Webex calling has a flexible pricing plan and personalised customer care services. The product allows for customization to meet the unique needs of individual users. It has global coverage capabilities and unlimited implementation. Software user friendliness and availability of unlimited integration options.

Incentivized

• Unified Communications
• Centralized management of a distributed phone system
• Training

Incentivized

• For example, with WebEx calling, it's an offer which include many features of each on-prem server and every features are included in WebEx calling. So that's something which is very appreciated by customer because they don't have to buy each server like it was the case. They just buy WebEx calling and they have many features. Even if they don't need it, they have it and we can give them the notice to use them and they can use it and they are very happy with this software.

Incentivized

• There are so many ways they need to improve. I can't list them all.
• First off, their tech support is the worst I've ever seen. They generally break something on at least half the tickets we submit. New accounts always have some kind of issue and it is amazing when one works 100%. Response times were terrible too. It could take 2-8 days just to get a new account setup.
• Reporting is inaccurate. Even trying to get it configured with their support team was a hassle and didn't work and wasn't even our data.
• Billing had mistakes often and there could be 3 SKUs for the same item. Same item number, description has the same words in a different order.
• Admin features are lacking. We can't even change the physical phone on an account. We can't create new accounts. Very limited options.
• The admin portal info is inaccurate. Some accounts show no phone associated even though they have one that is working on their account.
• There are times that randomly something stops working and not even the tier 1 support can fix it - a checkbox could "uncheck" itself magically and neither we nor the tier 1 tech can check the box again.
• When we ask to have licenses removed, they don't remove all the licenses. Then, when we re-use that DID (which is what the account is tied to) for a new user, the license applies to them - for instance, call recording. And we didn't ask for call recording on that new user.
• UC-One crashes all the time. It frustrates our users and has a few commonly seen issues.

Incentivized

• I think that there are less emojis, there could be more since other free providers also provide the same
• International calling is a bit more expensive, could be taken down a bit
• Virtual backgrounds aren't that much appealing as well, there is room for improvement there

Incentivized

The service can be intermittent and the call forwarding feature will not always work perfectly. There will be periods of time where the calling feature will not work at all and people on the other end can hear me but I am unable to hear them. It also requires a fairly strong signal which can be an issue if you work somewhere remote or a building without much service.

Incentivized

Cisco Webex Calling is an outstanding cloud collaboration that includes enterprise-grade cloud phone system designed for the modern hybrid workplace. Webex Calling integrates calling, messaging, and meetings into a single, intuitive platform, empowering your teams with unparalleled flexibility and productivity. Benefit from advanced features like HD audio and video, voicemail to email, call forwarding, and intelligent call routing, ensuring crystal-clear communication and efficient workflows from any device, anywhere. Webex Calling prioritizes security and reliability, offering redundant data centers and end-to-end encryption to safeguard your conversations. Its scalable architecture effortlessly adapts to your envolving business needs, providing a future-proof communication foundation. Enhance collaboration and streamline operations with a solution that's not just a phone system, but a comprehensive communication hub.

Incentivized

I've not actually had it ever be unavailable when I needed to use it. As mentioned before, a network outage would take it down, but we have redundant systems for our network connections with automatic failover.

Incentivized

I don't really see this impacting any other system performance at all. The client is very light use on resources, even on my iPhone. I don't know what else it connects to behind the scenes other then the campus directory, but I haven't seen or heard of any impacts. It seems fairly self contained except for wherever it interfaces with the general telephone system connectivity outside the campus.

Incentivized

Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.

Incentivized

I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.

We did it inhouse for our teams

Incentivized

Evolve is worse than Dialpad, Vonage, RingCentral, Genesys, MS Teams, 8x8, and any other system I've dealt with. These mentioned all have better features, work well, are simple to use and admin, and some of them cost less.

Incentivized

The company uses Microsoft Teams. They do use Microsoft Teams right now and for a long time a lot of the different practices have been using on-premise, contact Call Manager and Unified Communications Express. But Cisco WebEx, the cloud-based product is one of the new ones. And some of our other site practices are also using RingCentral. So cloud calling is not new to the company. For those of us who are familiar with Cisco products, the transition to WebEx calling is not as difficult as it might be for some other products. Going from on-prem to RingCentral, there is more of a learning curve with.

Incentivized

So far it has been very reliable, with very little down time that was associated with the product itself. We have had network outages due to external factors such as construction cutting a fiber link, but other than that kind of thing not much for failures.

Incentivized

• Cost and time savings over supporting and maintaining on-premise PBX equipment.
• Increased flexibility for employees to stay connected from a variety of locations.
• Increased productivity in our phone room by allowing the use of a soft-client that can integrate into our workflows via features such as click-to-dial.

Incentivized

• Certainly when it comes to my client base, they certainly understand the benefits of the full end-to-end, Cisco stack. And when I talk about a calling platform in regards to it simply being a call from one end to another or a message from one end to another, Cisco provides so much more because it enables all that AI and I guess analytical data of which the endpoints cover. So when it comes to integrating with a meeting room experience and you're in a meeting room that can cater for up to 20 people, but say for example, only two or three people on average utilize that room, that type of safe spacing information gets transmitted into other business decisions that can benefit the business from an ROI perspective such as rearranging the interior design to create better outcomes for worker experiences. So much more than just a calling platform.

Incentivized