One of the best SMB products available
Updated October 06, 2022

One of the best SMB products available

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Overall Satisfaction with Webex Calling

We currently have limited options in Argentina regarding all the features available for this product in other locations, but as a Cisco voice service family product, it's always among the top-recommended choices for use and resale to customers, with no blind spots when selected and all of Cisco's expertise and support behind it.

Pros

  • A wide range of available quality endpoints to choose from.
  • Full PBX-like capabilities.
  • Collaboration at its highest level.

Cons

  • Limited features in some regions.
  • Not the cheapest option.
  • It provided flexibility regarding the add of new branches or users
  • It adds features periodically to improve calling costs and routing
Some of the other products I've used may have a little advantage in a
specific feature or platform, or cost, but no other product achieves the
quality level and has a complete portfolio of solutions as Cisco.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Depending on the context, but disregarding the target of 100 to 1000 users, I prefer the 250 to 800 range. In smaller or bigger scenarios, other options become more appealing.

Webex Calling Feature Ratings

7.5
Multi-level Interactive Voice Response (IVR)
7
Directory of employee names
8
7.8
Answering rules
9
Call park
7
Call screening
8
Message alerts
7
8.5
Mobile app for iOS
8
Mobile app for Android
9
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Cisco Hybrid Work

Webex Calling Support

I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I'm used to Enterprise Agreements, which are pretty complete when it comes to support, only selecting the level of hardware replacement plans. But whenever I've experienced the standard TAC support, I've received a very solid response.

Using Webex Calling

It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • MultiPlatform availability of resources
  • Interoperability with other systems or platforms
Yes

Comments

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