Webex Calling - A great Collaboration App
December 02, 2022

Webex Calling - A great Collaboration App

Jorge E. Cantillo C. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

I use Webex Calling as a Collaboration tool. I can use this app in order to make calls, send a recieved Webex Meeting and also to connect to other person out of the company by Webex (if he/she has it). Webex Calling also is useful to call people from my PSTN without any issue!

Pros

  • Call people inside or outside the company
  • Webex Meeting
  • Chat and collaborate with other members of the team

Cons

  • Sharing content is fine however sometimes the share content is a little bit tiny, the zoom option does not appear easily
  • When you receive and internal call and this person call you with video camera on, this call activate your camera. There is an option to disactivate it but it is not so easy to find it.
  • When you are in a Webex Meeting sometime is not easy to find the windows chat.
  • We reduce costs on outsite calls using Webex VoIP calling feature (Positive)
  • Just one App is used for calling and sharing content so we save costs. (Positive)
  • Calling reports is very useful for us to monitor calls that we make and recieved.
Webex is an evolution from Cisco Jabber. We used Cisco Jabber in the past however since we migrated from Jabber to Webex Calling we had been a great difference between the two apps. In my opinion, Webex Meeting is better than Cisco Jabber in terms of unification on a single app. Webex Calling is incredibly simple to use and available on every platform.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Cisco IP Phone 6800 Series, Cisco 4000 Series Integrated Services Routers (ISR 4000), Cisco Catalyst 9100 Access Points
Webex Calling is well suited on the following scenarios:
Share content with your team and others people outside the organization.
Making internal and external (PSTN) calls.
Schedule Webex meeting with your team and others.
Webex Calling is less appropriate for small companies that not need to share or make IP VoIP calls.








Webex Calling Feature Ratings

8.3
Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
9
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
9.0
Mobile app for iOS
9
Mobile app for Android
9
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

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