Webex Calling

Webex Calling is our main communication tool with our team members as well as with our clients. It has seamless features like click-to-call option which makes it easier for our clients to reach our offices directly from the web page for any assistance. The mobile application also helps us make calls on the go without any issues. Since we introduced this tool we never miss any information.

• It is very affordable.
• No extra cost for hardware purchases.
• Acts as an all-in-one tool through integration with other tools for unified communication which promotes high productivity.

Microsoft Teams

Microsoft Teams

Webex Calling is the telephony service in my organization, with more than 1500 extensions/end users. Now, [...] has the availability of mobility, hybrid work and flexibility in the telephony communications, while integrating with Webex Contact Center and in turn with the ITSM tool of our service desk and our CRM (SAP). Webex Calling it's great! We can also enjoy the latest innovations at zero cost, such as summarization and simultaneous translation.

• Reduce on-premises cost
• Optimize the phone communication
• Add complementary services to the telephony service

Webex Contact Center, Webex Meetings, Cisco Room Series, Avaya IP Office and Microsoft Teams

Microsoft Teams, Google Meet, WhatsApp Business

Webex calling is a cloud-based phone system that replaces traditional phone systems by providing effective and reliable call management services. The software has provided us with services such as instant messaging, a call center, and an auto-dialer tool, all in a single system. Deployment of the software is straightforward, and its customization options are virtually unlimited. The product is also an easy-to-integrate call management solution suitable for businesses and organisations of all sizes.

• The software has enabled us to develop our own customizable call management solutions, which have saved us both time and resources.
• Webex Calling has enabled us to promote customer engagement by providing us with unlimited communication services across all touchpoints.
• Through use of Webex Calling we are able to manage calls from any device remotely.

Sophos Email, Cisco Secure Firewall, UKG Ready

We recently replaced almost all of the physical phones with Webex Calling across campus. It was a building by building phase in as part of the "Next Generation Voice Services" project here. The basic business case was that management of the physical phones was getting unwieldy and expensive, and a more sustainable solution was sought. Since every full time employee is supplied an enterprise managed computer to which we could deploy a digital solution, it seemed a natural progression.

• Infrastructure costs significantly reduces from previous system.
• Maintenance costs are now integrated with basic networking.
• Very few physical phones remaining and only in specialty locations.
• Breakage is practically non-existent, people are more careful with their computers than their phones. No slamming the receiver into the cradle.

Cisco IP Phones

ServiceNow Customer Service Management, Ellucian Banner, Panopto, Jamf Connect, Jamf Pro, macOS

We have deployed Webex calling for both client communication and indoor communication purposes. It blends quite well on both sides of the deployment. The call quality is excellent, and it adjusts automatically with the bandwidth of the broadband services that we currently use. No calldrops have been observed until now. The high-definition audio-video streaming is another reason for deploying this fantastic software.

• I don't know as I was not involved in the purchase decision.

Google Chat