Ceded Advantages - Playing Catch up
December 02, 2022

Ceded Advantages - Playing Catch up

Seth Kekessie | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

It is one of several calling platforms - in addition to Teams and Zoom - it depends on the use case which platform is deployed. Internal vs External or Panel Interview, prospect vs customer calls etc.

Pros

  • Clear (depending on internet)
  • Intuitive
  • Functional

Cons

  • Playing catch up with Zoom
  • Outdated interface
  • Not as widely deployed
  • It’s not a primary tool but it is functional
  • Has no negative impact
  • Fits well with allowing us to work across a variety of external platforms
Holds up well but ceded advantage years ago

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

If the other party also uses it it’s much more easier. As with all these internet based calling apps, those that are lightweight tend to function better.

Webex Calling Feature Ratings

8.0
Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
8
8.0
Answering rules
8
Call recording
8
Call park
8
Call screening
8
Message alerts
8
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

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