Too big to care about young startup needs
April 12, 2017

Too big to care about young startup needs

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • Passport

Overall Satisfaction with TriNet

Because it's frustrating that they don't care about their customers because of their scale.
[It's used for] outsourced HR including payroll and benefits.

Pros

  • Benefits management
  • Immigration support
  • Onboarding process

Cons

  • Poor customer service on multiple occasions
  • Pricing can vary depending on your own negotiation skills
  • Escalation takes weeks to care and follow up
  • Eliminated my need to hire an HR person as I can use their resources
  • Eliminated my need to hire immigration lawyers though I'm not sure of the quality of theirs
  • Eliminated my need to calculate payroll
I didn't select Trinet but may be selecting their replacement soon.
Really small customers perhaps but now there are other compelling options in the market

TriNet Feature Ratings

2.1
Employee demographic data
2
Employment history
6
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
3
Organizational charting
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
1
6.8
Pay calculation
9
Benefit plan administration
6
Direct deposit files
9
Salary revision and increment management
3
Leave and Attendance Management ()
Not Rated
8.3
View and generate pay and benefit information
10
Update personal information
8
View job history
7
View company policy documentation
8
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
7.5
New hire portal
9
Manager tracking tools
6
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Comments

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