#1 most frequent
United States of America
84.6%484 installations of 572
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
Categories & Use Cases
Videos
Top Performing Features
Duplicate Candidate Prevention
Duplicate candidate prevention prevents candidates already in the system from being added
Category average: 7.4
Candidate ranking
Candidate readiness for key business positions can be ranked and assessed.
Category average: 8
Support for external payroll vendors
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
Category average: 7.5
Areas for Improvement
Job Requisition Management
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
Category average: 7.7
Publish to Social Media
Software provides ability to publish postings to social media sites
Category average: 7.5
Tracking of all physical assets
Tracking of track laptops, pagers, phones, and other company equipment.
Category average: 8.2
Who Buys & Uses TriNet
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
3.5%20 installations of 572
#3 most frequent
Canada
2.1%12 installations of 572
Pros
- Responsive and knowledgeable customer support staff
- User-friendly and easy-to-navigate portal for employees and administrators
- Thorough and straightforward new employee onboarding process
Cons
- Inconsistent customer service responsiveness and knowledge
- Payroll platform issues including account mapping and tax communication
- Limited reporting and analytics capabilities
Great transition for a small company that needs support but not all tools
Use Cases and Deployment Scope
We currently use Trinet to manage our payroll, employee benefits and 401(k) options. We also track employee documents for historical purposes and compensation changes.
We were in a position where our previous provider was changing to a subscription model which outpriced our business from their offering. Trinet was able to find a solution that matched our needs, pricing and provided a benefit savings for the company and employees as a whole.
We were in a position where our previous provider was changing to a subscription model which outpriced our business from their offering. Trinet was able to find a solution that matched our needs, pricing and provided a benefit savings for the company and employees as a whole.
Pros
- Integration
- Payroll Management and Organization
- Training
Cons
- 401(k) details during the initial conversations with sales, due to some confusion we had to make a few corrections that caused delays for us
Return on Investment
- Overall the savings for our team members
- Expanded our benefit offerings
Usability
Alternatives Considered
TriNet HR Plus
Ease and accessibility with TriNet
Use Cases and Deployment Scope
We use TriNet to assist us with all human resource issues, payroll processing and HR training. The use of TriNet has streamlined all our processes that we need to do for Human Resources. Submitting payroll is simple and they have mistake prevention. They do this by allowing changes for a small window of time after submitting payroll. The resources and training keep me up to date on everything from new laws to solving issues that arise.
Pros
- Education
- Payroll
- Human Resource Issues
- Customer Service
Cons
- More SHRM training would be useful
- Maybe some expanded hours
- More educational resources and opportunities
Return on Investment
- Accuracy
- Speed in processing
- Education to enable us to protect our employees and ourselves
Usability
Alternatives Considered
Insperity
Other Software Used
Sage 100, Sage 50, Salesforce Employee Service Management
Once you join Trinet you will be pleased
Use Cases and Deployment Scope
We use Trinet for our payroll processing, Medical and Dental Benefits, 401K, and HR for assistance. I have been with my company for over 4 years and the company has been using Trinet since 2016. The online processing is simple along with the onboarding of new employees. Of all the payroll companies I have used in other jobs this one is simple and straightforward. They answer questions as they arise. Very professional with their clients. Trinet being a PEO company is best to use as the HR laws are cumbersome and keep changing. They have all the tools we need available to use. They take care of the taxes and reporting. Their reports are simple to use and during PPP they had sample reports to use and enter our information. They keep their clients apprised of new laws or changes for HR or Payroll.
Pros
- Payroll processing
- Communication via email with their clients
- payroll reports
- Benefit process
- onboarding new hire
- Vacation and sick leave tracking etc
Cons
- To have some reports readily available like SOC
- Workers comp reporting to have access in the reports
- Cobra information if former employees opt-in having that information available in the reports section would help
Return on Investment
- HR less time spent on all the laws and they have kept us inform
- Processing payroll takes less time
- Fees are a bit high for a small business
Usability
Alternatives Considered
ADP Streamline Payroll
Other Software Used
QuickBooks Online, Zoho Expense, Asset.Guru
TriNet Makes My Life Easier
Use Cases and Deployment Scope
I use TriNet for payroll, benefits management, and benchmarking. TriNet is SO helpful with these different functions. I always feel extremely supported when I need guidance or assistance. TriNet helps me navigate other issues such as managing accommodation requests and things like termination laws in various states, as we are a multi-state employer.
Pros
- Payroll - the platform is extremely easy to use and my Payroll contact, Kiersten, is quick to respond anytime I need her help
- Open Enrollment - the comms TriNet sends out to both me as an admin and the people who use TriNet benefits is very clear
- Benchmarking - I recently had a meeting about full service benchmarking and it was very informative and helpful
Cons
- It would be nice to have updated rates for health insurance sooner than we get them (I think we get them in March or April and have to make decisions on moving forward within a month or so. It feels like a tight turnaround time)
- Pricing - maybe a clearer breakdown of feeds and what's included would help
- Anytime I email LOA for support it feels like the response time is VERY slow
Return on Investment
- Improved compliance confidence: Staying up to date with changing state and federal laws has reduced risk
- Scalability: Support for hiring and managing employees across multiple states has made growth easier
- Access to stronger benefits: Being part of a larger benefits pool has allowed small/mid-sized businesses to offer more competitive packages
Usability
Alternatives Considered
ADP TotalSource
Other Software Used
myhrtoolkit, NetSuite ERP, vsource
Administrative Services Manager
Use Cases and Deployment Scope
I mainly use TriNet for payroll and HR.
Pros
- Answer questions
- provide support
- follow up
- kind agents
Cons
- I don't have any complaints
Return on Investment
- Increases my efficiency and productivity.
- Helps excels the processing and analyzing large reports.
- Helps me to identify trends and patterns that impact strategic decisions.
- Had issues early on with mixed information for reps.
Usability
Other Software Used
Microsoft 365, Cloud Signage for Google Drive
