Item: EZ Texting
Rating: 8
Author: Antoine Johnson

Overall Satisfaction with EZ Texting

Use Cases and Deployment Scope

Our organization uses EZ Texting to market to our clients about services and programs that are often free of cost for low-income fathers and families.

Pros and Cons

Pros

Easy to use
Easy to onboard
User friendly

Cons

Reaching customer service by phone for support
Uploading video so that end users can click it to view when sent
Easier way to manage credits

Return on Investment

Helped to engage clients
Helped with keeping people engaged
Helpful for retaining clients

Usability

EZ Texting is very user friendly.

Key Insights

Do you think EZ Texting delivers good value for the price?

Yes

Are you happy with EZ Texting's feature set?

Yes

Did EZ Texting live up to sales and marketing promises?

Yes

Did implementation of EZ Texting go as expected?

Yes

Would you buy EZ Texting again?

Yes

Other Software Used

Salesforce Commerce Cloud

Likelihood to Recommend

Comments

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Kelly Key
(Vendor Representative) commented 2 years ago
Hi Antoine, Thank you for the feedback! We are delighted to hear that you find EZ Texting easy to use to keep your clients engaged. That's our goal - to make texting effortless so that you can focus on the mission of your organization. We're sorry if you've experienced any frustration with contacting support. Our team is available by live chat 7 days a week or you can reach us by email at Answers@EZTexting.com. We'd love to help resolve any issues you're having with credits and sending video. Thanks again for taking the time to leave a review. We appreciate your feedback.

EZ Texting Review