great potential
Use Cases and Deployment Scope
We were looking for a solution to replace Zipwhip when it was purchased by Twilio and no longer offered and affordable solution to texting customers from our own business number. My only complaint is that we weren't told that texting from OUR NUMBER was more of a courtesy "sprinkle on the donut" than the regular means of use. They assigned us an arbitrary phone number, then we added ours as the default but when using the mobile app the past few months it ignores the default number; when using on a desktop you an easy select which number to text from though. This is something that previously worked and no longer does...when we called to find out why, we were told that using it in that way wasn't really possible because they were still beta testing it or something like that. Once that gets resolved, it'll be a a great tool.
Pros
- easy to use
- don't have to disclose our personal cell numbers to customers
- customers can text using our landline number
Cons
- the mobile app functionality
Return on Investment
- cost effective solution
- ability to text customers without disclosing our cell numbers
Usability
Alternatives Considered
Twilio Zipwhip (discontinued)
Other Software Used
Cognito Forms, QuickBooks Online









